What can big data and text analytics tell us about hotel guest experience and satisfaction?

International Journal of Hospitality Management

Volumn 44, Issue , 2015, Pages 120-130

  Xiang, Zheng ^a   Schwartz, Zvi ^b   Gerdes, John H ^c   Uysal, Muzaffer ^a  

^a PAMPLIN COLLEGE OF BUSINESS   (United States)

^b UNIVERSITY OF DELAWARE   (United States)

^c UNIVERSITY OF SOUTH CAROLINA   (United States)

Author keywords

Big data; Guest experience; Hotel management; Satisfaction; Text analytics

Indexed keywords

EID: 84908689180     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2014.10.013     Document Type: Article

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