-
1
-
-
33947578062
-
Customer satisfaction and word of mouth
-
Anderson, E. (1998). Customer satisfaction and word of mouth. Journal of Service Research 1(1), 5-7.
-
(1998)
Journal of Service Research
, vol.1
, Issue.1
, pp. 5-7
-
-
Anderson, E.1
-
4
-
-
3543138396
-
-
Berry, L., Zeithaml, V., & Parasuraman, A. (1990). Quality counts in services too. Business Horizons, 28(3), 44-54.
-
(1990)
Quality Counts In Services Too. Business Horizons
, vol.28
, Issue.3
, pp. 44-54
-
-
Berry, L.1
Zeithaml, V.2
Parasuraman, A.3
-
6
-
-
84869203888
-
-
Sherman, CT: PhoCusWright
-
Cannizzaro, M., Carroll, W., Offutt, B., Quinby, D., Schetzina, C., & Sileo, L. (2008). PhoCusWright's U.S. Online Travel Overview Seventh Edition. Sherman, CT: PhoCusWright.
-
(2008)
PhoCusWright's U.S. Online Travel Overview Seventh Edition
-
-
Cannizzaro, M.1
Carroll, W.2
Offutt, B.3
Quinby, D.4
Schetzina, C.5
Sileo, L.6
-
7
-
-
0001978844
-
Key factors in guest satisfaction
-
Cardotte, E., & Turgeon, N. (1988). Key factors in guest satisfaction. Cornell Hotel and Restaurant Administration Quarterly, 29(1), 45-51.
-
(1988)
Cornell Hotel and Restaurant Administration Quarterly
, vol.29
, Issue.1
, pp. 45-51
-
-
Cardotte, E.1
Turgeon, N.2
-
8
-
-
77956661014
-
The influences of service quality on the positioning of five-star hotels-the case of the Lisbon Area
-
Carneiro, M., & Costa, C. (2001). The influences of service quality on the positioning of five-star hotels-the case of the Lisbon Area. Journal of Quality Assurance in Hospitality & Tourism, 1(4), 1-20.
-
(2001)
Journal of Quality Assurance In Hospitality & Tourism
, vol.1
, Issue.4
, pp. 1-20
-
-
Carneiro, M.1
Costa, C.2
-
9
-
-
0011090535
-
Determinants of hotel guests' satisfaction and repeat patronage in the Hong Kong hotel industry
-
Choi, T., & Chu, R. (2001). Determinants of hotel guests' satisfaction and repeat patronage in the Hong Kong hotel industry. International Journal of Hospitality Management, 20, 277-297.
-
(2001)
International Journal of Hospitality Management
, vol.20
, pp. 277-297
-
-
Choi, T.1
Chu, R.2
-
10
-
-
77956677957
-
-
Cornell Center for Hospitality Research, Retrieved from
-
Cornell Center for Hospitality Research. (2008). Cornell roundtable focuses on marketing challenge of social media. Retrieved from http://www.hotelschool.cornell.edu/about/pubs/news/newsdetails.html?id=499
-
(2008)
Cornell Roundtable Focuses On Marketing Challenge of Social Media
-
-
-
11
-
-
0141671109
-
Measuring hotel service quality: Tools for gaining the competitive edge
-
Ford, R., & Bach, S. (1997). Measuring hotel service quality: Tools for gaining the competitive edge. FIU Hospitality Review, 15(1), 83-95.
-
(1997)
FIU Hospitality Review
, vol.15
, Issue.1
, pp. 83-95
-
-
Ford, R.1
Bach, S.2
-
12
-
-
0036070118
-
Adapting to "word of mouse"
-
Gelb, B., & Sundaram, S. (2002). Adapting to "word of mouse." Business Horizons, 45(4),21-25.
-
(2002)
Business Horizons
, vol.45
, Issue.4
, pp. 21-25
-
-
Gelb, B.1
Sundaram, S.2
-
13
-
-
57149095341
-
Addressing researchers' quest for hospitality data: Mechanismforcollectingdatafromwebresources
-
Gerdes, J., & Bender, B. (2008). Addressing researchers' quest for hospitality data: Mechanismforcollectingdatafromwebresources.TourismAnalysis,13,309-315.
-
(2008)
TourismAnalysis
, vol.13
, pp. 309-315
-
-
Gerdes, J.1
Bender, B.2
-
14
-
-
57149111666
-
An integrative approach to assess qualitative and quantitative consumer feedback
-
Gerdes, J., Stringam, B., & Brookshire, R. (2008). An integrative approach to assess qualitative and quantitative consumer feedback. Electronic Commerce Research, 8,217-234.
-
(2008)
Electronic Commerce Research
, vol.8
, pp. 217-234
-
-
Gerdes, J.1
Stringam, B.2
Brookshire, R.3
-
15
-
-
53549127421
-
Consumer generated content: Trends and implications for branding
-
Gretzel, U. (2006). Consumer generated content: Trends and implications for branding. EReview of Tourism Research, 4(3), 9-11.
-
(2006)
EReview of Tourism Research
, vol.4
, Issue.3
, pp. 9-11
-
-
Gretzel, U.1
-
18
-
-
77956668827
-
From sales tool to site development: The evolution of destination marketing on the web
-
Harrill, R., & Bender, B. (2008). From sales tool to site development: The evolution of destination marketing on the web. Tourism Analysis, 13, 295-307.
-
(2008)
Tourism Analysis
, vol.13
, pp. 295-307
-
-
Harrill, R.1
Bender, B.2
-
19
-
-
77956658663
-
-
Cambridge, MA: Forrester Research
-
Harteveldt, H., Stark, E., Sehgal, V., & van Geldern, K. (2009). US online leisure travel channel share forecast: Suppliers versus intermediaries, 2008 To 2013. Cambridge, MA: Forrester Research.
-
(2009)
US Online Leisure Travel Channel Share Forecast: Suppliers Versus Intermediaries, 2008 to 2013
-
-
Harteveldt, H.1
Stark, E.2
Sehgal, V.3
van Geldern, K.4
-
20
-
-
77956679830
-
-
September 10, Retrieved from
-
Haussman, G.(2007, September 10). Social media 101. Retrieved from http://www.hotelinteractive.com/index.asp?lstr=drbetsyb@aol.com&page_id=5000&article_id=8793
-
(2007)
Social Media 101
-
-
Haussman, G.1
-
21
-
-
77956687777
-
Traditional rating systems, adapt or die
-
February 20, Retrieved from
-
Haussman, G. (2008, February 20). Traditional rating systems, adapt or die. Hotel Interactive. Retrieved from http://www.hotelinteractive.com/index.asp?page_id=5000&article_id=9950
-
(2008)
Hotel Interactive
-
-
Haussman, G.1
-
22
-
-
0742270519
-
Viral marketing-establishing customer relationships by 'word-of-mouse'
-
Helm, S. (2007). Viral marketing-establishing customer relationships by 'word-of-mouse.' Electronic Markets, 1(1), 158-161.
-
(2007)
Electronic Markets
, vol.1
, Issue.1
, pp. 158-161
-
-
Helm, S.1
-
23
-
-
77956676634
-
-
December 19, Retrieved from
-
Hendrie, J. (2007, December 19). The hospitality chameleon. Retrieved from http://www.hotelinteractive.com/article.aspx?articleid=9471
-
(2007)
The Hospitality Chameleon
-
-
Hendrie, J.1
-
24
-
-
67649800812
-
Quality and pricing in the hotel industry: The mobil star and hotel pricing behavior
-
doi:10.1300,/J149v05n04_03
-
Henley, J., Cotter, M., & Herrington, J. (2004). Quality and pricing in the hotel industry: The mobil star and hotel pricing behavior. International Journal of Hospitality & Tourism Administration, 5(4), 53-65, doi:10.1300/J149v05n04_03
-
(2004)
International Journal of Hospitality & Tourism Administration
, vol.5
, Issue.4
, pp. 53-65
-
-
Henley, J.1
Cotter, M.2
Herrington, J.3
-
26
-
-
0013117024
-
Classification and grading of smaller hotels, guesthouses and bed and breakfast accommodation
-
Ingram, H. (1996). Classification and grading of smaller hotels, guesthouses and bed and breakfast accommodation. International Journal of Contemporary Hospitality Management, 8(5), 30-34.
-
(1996)
International Journal of Contemporary Hospitality Management
, vol.8
, Issue.5
, pp. 30-34
-
-
Ingram, H.1
-
27
-
-
0013116314
-
Measuring information quality on lodging websites
-
Jeong, M., & Lambert, C. (1999). Measuring information quality on lodging websites. International Journal of Hospitality Technology, 1(1), 63-75.
-
(1999)
International Journal of Hospitality Technology
, vol.1
, Issue.1
, pp. 63-75
-
-
Jeong, M.1
Lambert, C.2
-
28
-
-
70450123968
-
The role of website quality in online hotel reservations
-
Jeong, M., Oh, H., & Gregoire, M. (2005). The role of website quality in online hotel reservations. The International Journal of Hospitality Information and Technology, 4(1), 3-13.
-
(2005)
The International Journal of Hospitality Information and Technology
, vol.4
, Issue.1
, pp. 3-13
-
-
Jeong, M.1
Oh, H.2
Gregoire, M.3
-
31
-
-
33745493456
-
A study of the perceived importance of the overall web site quality of different classes of hotels
-
Law, R., & Cheung, C. (2006). A study of the perceived importance of the overall web site quality of different classes of hotels. International Journal of Hospitality Management, 25, 525-531.
-
(2006)
International Journal of Hospitality Management
, vol.25
, pp. 525-531
-
-
Law, R.1
Cheung, C.2
-
32
-
-
25144482890
-
Customers' perceptions on the importance of hotel web site dimensions and attributes
-
Law, R., & Hsu, C. (2005). Customers' perceptions on the importance of hotel web site dimensions and attributes. International Journal of Contemporary Hospitality Management, 17, 493-503.
-
(2005)
International Journal of Contemporary Hospitality Management
, vol.17
, pp. 493-503
-
-
Law, R.1
Hsu, C.2
-
33
-
-
84965855554
-
Guest surveys: A missed opportunity
-
Lewis, R., & Pizam, A. (1981). Guest surveys: A missed opportunity. Cornell Hotel & Restaurant Administration Quarterly, 22(3), 37-44.
-
(1981)
Cornell Hotel & Restaurant Administration Quarterly
, vol.22
, Issue.3
, pp. 37-44
-
-
Lewis, R.1
Pizam, A.2
-
35
-
-
0041513014
-
Hotel cleanliness-how do guests view it? A New Zealand study
-
doi:10.1016,/S0278-4319(03)00024-0
-
Lockyer, T. (2003). Hotel cleanliness-how do guests view it? A New Zealand study. International Journal of Hospitality Management, 22, 297-305, doi:10.1016/S0278-4319(03)00024-0
-
(2003)
International Journal of Hospitality Management
, vol.22
, pp. 297-305
-
-
Lockyer, T.1
-
37
-
-
0002441636
-
A test of services marketing theory: Consumer information acquisition activities
-
Murray, K. (1991). A test of services marketing theory: Consumer information acquisition activities. Journal of Marketing, 55(1), 10-25.
-
(1991)
Journal of Marketing
, vol.55
, Issue.1
, pp. 10-25
-
-
Murray, K.1
-
40
-
-
2342429227
-
An evaluation methodology for hotel electronic channels of distribution
-
O'Connor, P., & Frew, A. (2004). An evaluation methodology for hotel electronic channels of distribution. International Journal of Hospitality Management, 23 179-199.
-
(2004)
International Journal of Hospitality Management
, vol.23
, pp. 179-199
-
-
O'Connor, P.1
Frew, A.2
-
41
-
-
67249085567
-
Measuring web site quality for online travel agencies
-
Park, Y., Gretzel, U., & Sirakaya-Turk, E. (2007), Measuring web site quality for online travel agencies. Journal of Travel & Tourism Marketing, 23(1), 15-30.
-
(2007)
Journal of Travel & Tourism Marketing
, vol.23
, Issue.1
, pp. 15-30
-
-
Park, Y.1
Gretzel, U.2
Sirakaya-Turk, E.3
-
42
-
-
67349211645
-
Discovery of subjective evaluations of product features in hotel reviews
-
Pekar, V., & Ou, S. (2008). Discovery of subjective evaluations of product features in hotel reviews. Journal of Vacation Marketing, 14, 145-155.
-
(2008)
Journal of Vacation Marketing
, vol.14
, pp. 145-155
-
-
Pekar, V.1
Ou, S.2
-
43
-
-
1142265839
-
Internet site evaluations: The influence of behavioral experience, existing images and selected Web site characteristics
-
Perdue, R. (2001). Internet site evaluations: The influence of behavioral experience, existing images and selected Web site characteristics. Journal of Travel and Tourism Marketing, 11(2/3), 21-38.
-
(2001)
Journal of Travel and Tourism Marketing
, vol.11
, Issue.2-3
, pp. 21-38
-
-
Perdue, R.1
-
44
-
-
23144455103
-
Let me count the words: Quantifying open ended interactions with guests
-
Pullman, M., McGuire, K., & Cleveland, C. (2005). Let me count the words: Quantifying open ended interactions with guests. Cornell Hotel and Restaurant Administration Quarterly, 46, 323-343.
-
(2005)
Cornell Hotel and Restaurant Administration Quarterly
, vol.46
, pp. 323-343
-
-
Pullman, M.1
McGuire, K.2
Cleveland, C.3
-
45
-
-
84993748524
-
Techniques to identify themes
-
Ryan, G., & Bernard, H. (2003). Techniques to identify themes. Field Methods, 15(1), 85-109.
-
(2003)
Field Methods
, vol.15
, Issue.1
, pp. 85-109
-
-
Ryan, G.1
Bernard, H.2
-
46
-
-
77956676973
-
Word-of-modem
-
Sansoni, S. (1999). Word-of-modem. Forbes, 164, 118-119.
-
(1999)
Forbes
, vol.164
, pp. 118-119
-
-
Sansoni, S.1
-
48
-
-
33746640116
-
An investigation into the perceived importance of service and facility attributes to hotel satisfaction
-
Shanka, T., & Taylor, R. (2003). An investigation into the perceived importance of service and facility attributes to hotel satisfaction. Current Issues and Development in Hospitality and Tourism Satisfaction, 4(3), 119-134.
-
(2003)
Current Issues and Development In Hospitality and Tourism Satisfaction
, vol.4
, Issue.3
, pp. 119-134
-
-
Shanka, T.1
Taylor, R.2
-
49
-
-
0042132364
-
A content analysis for postpurchase evaluation using customer comment logbooks
-
Shea, L., & Roberts, C. (1998). A content analysis for postpurchase evaluation using customer comment logbooks. Journal of Travel Research, 36(4), 68-73.
-
(1998)
Journal of Travel Research
, vol.36
, Issue.4
, pp. 68-73
-
-
Shea, L.1
Roberts, C.2
-
50
-
-
35349016454
-
Taiwan's hotel rating system: A service quality perspective
-
doi:10.1177/0010880407305836
-
Su, C., & Sun, L. (2007). Taiwan's hotel rating system: A service quality perspective. Cornell Hotel and Restaurant Administration Quarterly, 48, 392-401. doi:10.1177/0010880407305836
-
(2007)
Cornell Hotel and Restaurant Administration Quarterly
, vol.48
, pp. 392-401
-
-
Su, C.1
Sun, L.2
-
51
-
-
0012304128
-
Word-of-mouth in consumer decision-making: An agenda for research
-
Tax, S., Chandrashekaran, M., & Christiansen, T. (1993). Word-of-mouth in consumer decision-making: An agenda for research. Journal of Customer Satisfaction, Dissatisfaction & Complaining Behavior, 6, 75-80.
-
(1993)
Journal of Customer Satisfaction, Dissatisfaction & Complaining Behavior
, vol.6
, pp. 75-80
-
-
Tax, S.1
Chandrashekaran, M.2
Christiansen, T.3
-
52
-
-
77956700343
-
-
TravelClick, Schaumburg, IL: TravelClick. Retrieved from
-
TravelClick. (2008). Hotel bookings by channel. Schaumburg, IL: TravelClick. Retrieved from http://www.travelclick.net/information-center/bookings-by-channel.cfm
-
(2008)
Hotel Bookings By Channel
-
-
-
53
-
-
77956653414
-
-
U.S. Census Bureau, Population Division, June 28, Ranked by July 1, 2006 Population: April 1, 2000 to July 1, 2006 (CSV). Retrieved from
-
U.S. Census Bureau, Population Division. (2007, June 28). Table 1: Annual Estimates of the Population for Incorporated Places Over 100,000, Ranked by July 1, 2006 Population: April 1, 2000 to July 1, 2006 (CSV). Retrieved from http://www.census.gov/popest/states/NST-ann-est2006.html
-
(2007)
Table 1: Annual Estimates of The Population For Incorporated Places Over 100,000
-
-
-
55
-
-
84990321336
-
Word of mouth processes within a service purchases decisions context
-
Vansal, H., & Voyer, P. (2000). Word of mouth processes within a service purchases decisions context. Journal of Service Research, 3, 166-177.
-
(2000)
Journal of Service Research
, vol.3
, pp. 166-177
-
-
Vansal, H.1
Voyer, P.2
-
56
-
-
22944479631
-
Analysing the intention to purchase on hotel websites: A study of travelers to Hong Kong
-
Wong, J., & Law, R. (2005). Analysing the intention to purchase on hotel websites: A study of travelers to Hong Kong. International Journal of Hospitality Management, 24, 311-329.
-
(2005)
International Journal of Hospitality Management
, vol.24
, pp. 311-329
-
-
Wong, J.1
Law, R.2
-
57
-
-
77956702877
-
-
YPartnership, Orlando, FL: Author
-
YPartnership. (2008). National leisure travel monitor. Orlando, FL: Author.
-
(2008)
National Leisure Travel Monitor
-
-
|