Vehicle defect discovery from social media

Decision Support Systems

Volumn 54, Issue 1, 2012, Pages 87-97

  Abrahams, Alan S ^a   Jiao, Jian ^b   Wang, G Alan ^a   Fan, Weiguo ^a  

^a PAMPLIN COLLEGE OF BUSINESS   (United States)

^b State University   (United States)

Author keywords

Business intelligence; Quality management; Social media analytics; Text mining

Indexed keywords

CLASSIFICATION PROCESS; CONSUMER COMPLAINTS; CONVENTIONAL TECHNIQUES; DECISION SUPPORTS; DEFECT IDENTIFICATION; MANAGEMENT PROFESSIONALS; ONLINE DISCUSSIONS; ONLINE FORUMS; PRIORITIZATION; SENTIMENT ANALYSIS; SOCIAL MEDIA; TEXT MINING; VEHICLE DEFECTS; VEHICLE QUALITY;

ARTIFICIAL INTELLIGENCE; COMPETITIVE INTELLIGENCE; DATA MINING; DECISION SUPPORT SYSTEMS; DEFECTS; QUALITY MANAGEMENT;

VEHICLES;

EID: 84868668514     PISSN: 01679236     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.dss.2012.04.005     Document Type: Article

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