The Influence of Online Reviews on Consumers' Attributions of Service Quality and Control for Service Standards in Hotels

Journal of Travel and Tourism Marketing

Volumn 30, Issue 1-2, 2013, Pages 23-40

  Browning, Victoria ^a   So, Kevin Kam Fung ^b   Sparks, Beverley ^b  

^a QUEENSLAND UNIVERSITY OF TECHNOLOGY   (Australia)

^b GRIFFITH UNIVERSITY   (Australia)

Author keywords

attributions; e complaints; Online reviews; service failure; service quality; travel choice; word of mouth

Indexed keywords

EID: 84874598653     PISSN: 10548408     EISSN: None     Source Type: Journal    
DOI: 10.1080/10548408.2013.750971     Document Type: Review

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