메뉴 건너뛰기




Volumn 56, Issue 5, 2014, Pages 673-689

Social word of mouth: How trust develops in the market

Author keywords

[No Author keywords available]

Indexed keywords


EID: 84907299535     PISSN: 14707853     EISSN: 25152173     Source Type: Journal    
DOI: 10.2501/ijmr-2014-045     Document Type: Article
Times cited : (155)

References (56)
  • 1
    • 84555219865 scopus 로고    scopus 로고
    • Harnessing the influence of social proof in online shopping: The effect of electronic word of mouth on sales of digital microproducts
    • Amblee, N. & Bui, T. (2011) Harnessing the influence of social proof in online shopping: the effect of electronic word of mouth on sales of digital microproducts. International Journal of Electronic Commerce, 16, 2, pp. 91-114.
    • (2011) International Journal of Electronic Commerce , vol.16 , Issue.2 , pp. 91-114
    • Amblee, N.1    Bui, T.2
  • 2
    • 0141816228 scopus 로고    scopus 로고
    • Evidence of the effect of trust building technology in electronic markets: Price premiums and buyer behavior
    • Ba, S. & Pavlou, P.A. (2002) Evidence of the effect of trust building technology in electronic markets: price premiums and buyer behavior. MIS Quarterly, 26, 3, pp. 243-268.
    • (2002) MIS Quarterly , vol.26 , Issue.3 , pp. 243-268
    • Ba, S.1    Pavlou, P.A.2
  • 3
    • 84877982897 scopus 로고    scopus 로고
    • Social media research: Developing a trust metric in the social age
    • Bertrand, G. (2013) Social media research: developing a trust metric in the social age. International Journal of Market Research, 55, 3, p. 333 -335.
    • (2013) International Journal of Market Research , vol.55 , Issue.3 , pp. 333-335
    • Bertrand, G.1
  • 4
    • 0035546372 scopus 로고    scopus 로고
    • An empirical analysis of the antecedents of electronic commerce service continuance
    • Bhattacherjee, A. (2001) An empirical analysis of the antecedents of electronic commerce service continuance. Decision Support Systems, 32, 2, pp. 201-214.
    • (2001) Decision Support Systems , vol.32 , Issue.2 , pp. 201-214
    • Bhattacherjee, A.1
  • 5
    • 84875812102 scopus 로고    scopus 로고
    • New members' integration: Key factor of success in online travel communities
    • Casaló, L.V., Flavián, C. & Guinalíu, M. (2013) New members' integration: key factor of success in online travel communities. Journal of Business Research, 66, 6, pp. 706-710.
    • (2013) Journal of Business Research , vol.66 , Issue.6 , pp. 706-710
    • Casaló, L.V.1    Flavián, C.2    Guinalíu, M.3
  • 6
    • 81255163027 scopus 로고    scopus 로고
    • Moderated online communities and quality of user-generated content
    • Chen, J., Xu, H. & Whinston, A.B. (2011) Moderated online communities and quality of user-generated content. Journal of Management Information Systems, 28, 2, pp. 237-268.
    • (2011) Journal of Management Information Systems , vol.28 , Issue.2 , pp. 237-268
    • Chen, J.1    Xu, H.2    Whinston, A.B.3
  • 7
    • 84868662152 scopus 로고    scopus 로고
    • The impact of electronic word-of-mouth communication: A literature analysis and integrative model
    • Cheung, C.M.K. & Thadani, D.R. (2012) The impact of electronic word-of-mouth communication: a literature analysis and integrative model. Decision Support Systems, 54, 1, pp. 461-470.
    • (2012) Decision Support Systems , vol.54 , Issue.1 , pp. 461-470
    • Cheung, C.M.K.1    Thadani, D.R.2
  • 8
    • 0002042337 scopus 로고    scopus 로고
    • Issues and opinion on structural equation modeling
    • Chin, W.W. (1998) Issues and opinion on structural equation modeling. MIS Quarterly, 22, pp. 1-1.
    • (1998) MIS Quarterly , vol.22 , pp. 1
    • Chin, W.W.1
  • 9
    • 51449096510 scopus 로고    scopus 로고
    • Creating and undermining social support in communal relationships: The role of compassionate and self-image goals
    • Crocker, J. & Canevello, A. (2008) Creating and undermining social support in communal relationships: the role of compassionate and self-image goals. Journal of Personality & Social Psychology, 95, 3, pp. 555-575.
    • (2008) Journal of Personality & Social Psychology , vol.95 , Issue.3 , pp. 555-575
    • Crocker, J.1    Canevello, A.2
  • 11
    • 4544314332 scopus 로고    scopus 로고
    • The risk-based view of trust: A conceptual framework
    • Das, T. & Teng, B.-S. (2004) The risk-based view of trust: a conceptual framework. Journal of Business and Psychology, 19, 1, pp. 85-116.
    • (2004) Journal of Business and Psychology , vol.19 , Issue.1 , pp. 85-116
    • Das, T.1    Teng, B.-S.2
  • 13
    • 34547301427 scopus 로고    scopus 로고
    • The effect of on-line consumer reviews on consumer purchasing intention: The moderating role of involvement
    • Do-Hyung, P., Jumin, L. & Ingoo, H. (2007) The effect of on-line consumer reviews on consumer purchasing intention: the moderating role of involvement. International Journal of Electronic Commerce, 11, 4, pp. 125-148.
    • (2007) International Journal of Electronic Commerce , vol.11 , Issue.4 , pp. 125-148
    • Do-Hyung, P.1    Jumin, L.2    Ingoo, H.3
  • 15
    • 34248175184 scopus 로고    scopus 로고
    • Virtual product experience and customer participation - a chance for customer-centred, really new products
    • Füller, J. & Matzler, K. (2007) Virtual product experience and customer participation - a chance for customer-centred, really new products. Technovation, 27, 6-7, pp. 378-387.
    • (2007) Technovation , vol.27 , Issue.6-7 , pp. 378-387
    • Füller, J.1    Matzler, K.2
  • 16
    • 33645467640 scopus 로고    scopus 로고
    • Community based innovation: How to integrate members of virtual communities into new product development
    • Füller, J., Bartl, M., Ernst, H. & Mühlbacher, H. (2006) Community based innovation: how to integrate members of virtual communities into new product development. Electronic Commerce Research, 6, 1, pp. 57-73.
    • (2006) Electronic Commerce Research , vol.6 , Issue.1 , pp. 57-73
    • Füller, J.1    Bartl, M.2    Ernst, H.3    Mühlbacher, H.4
  • 17
    • 0034413987 scopus 로고    scopus 로고
    • E-commerce: The role of familiarity and trust
    • Gefen, D. (2000) E-commerce: the role of familiarity and trust. Omega, 28, 6, pp. 725-737.
    • (2000) Omega , vol.28 , Issue.6 , pp. 725-737
    • Gefen, D.1
  • 18
    • 1142268386 scopus 로고    scopus 로고
    • Reflections on the dimensions of trust and trustworthiness among online consumers
    • Gefen, D. (2002) Reflections on the dimensions of trust and trustworthiness among online consumers. Database for Advances in Information Systems, 33, 3, pp. 38-53.
    • (2002) Database for Advances in Information Systems , vol.33 , Issue.3 , pp. 38-53
    • Gefen, D.1
  • 19
    • 0001178033 scopus 로고    scopus 로고
    • The relative importance of perceived ease of use in IS adoption: A study of e-commerce adoption
    • Gefen, D. & Straub, D. (2000) The relative importance of perceived ease of use in IS adoption: a study of e-commerce adoption. Journal of the Association for Information Systems, 1, 8, pp. 1-28.
    • (2000) Journal of the Association for Information Systems , vol.1 , Issue.8 , pp. 1-28
    • Gefen, D.1    Straub, D.2
  • 20
    • 0344096683 scopus 로고    scopus 로고
    • Trust and TAM in online shopping: An integrated model
    • Gefen, D., Karahanna, E. & Straub, D.W. (2003) Trust and TAM in online shopping: an integrated model. MIS Quarterly, 27, 1, pp. 51-90.
    • (2003) MIS Quarterly , vol.27 , Issue.1 , pp. 51-90
    • Gefen, D.1    Karahanna, E.2    Straub, D.W.3
  • 21
    • 80052090856 scopus 로고    scopus 로고
    • An update and extension to SEM guidelines for administrative and social science research
    • Gefen, D., Rigdon, E.E. & Straub, D. (2011) An update and extension to SEM guidelines for administrative and social science research. MIS Quarterly, 35, 2, pp. iii-A7.
    • (2011) MIS Quarterly , vol.35 , Issue.2
    • Gefen, D.1    Rigdon, E.E.2    Straub, D.3
  • 22
    • 84881092590 scopus 로고    scopus 로고
    • A research framework for social commerce adoption
    • Hajli, M. (2013a) A research framework for social commerce adoption. Information Management & Computer Security, 21, 3, pp. 144-154.
    • (2013) Information Management & Computer Security , vol.21 , Issue.3 , pp. 144-154
    • Hajli, M.1
  • 23
    • 84901467786 scopus 로고    scopus 로고
    • A study of the impact of social media on consumers
    • Hajli, M. (2013b) A study of the impact of social media on consumers. International Journal of Market Research, 56, 3, pp. 388-404.
    • (2013) International Journal of Market Research , vol.56 , Issue.3 , pp. 388-404
    • Hajli, M.1
  • 24
    • 84902991080 scopus 로고    scopus 로고
    • The role of social support on relationship quality and social commerce
    • Hajli, M. (2014). The role of social support on relationship quality and social commerce. Technological Forecasting and Social Change, 87, pp. 17-27.
    • (2014) Technological Forecasting and Social Change , vol.87 , pp. 17-27
    • Hajli, M.1
  • 25
    • 84255175418 scopus 로고    scopus 로고
    • Consumer activity in social media: Managerial approaches to consumers' social media behavior
    • Heinonen, K. (2011) Consumer activity in social media: managerial approaches to consumers' social media behavior. Journal of Consumer Behaviour, 10, 6, pp. 356-364.
    • (2011) Journal of Consumer Behaviour , vol.10 , Issue.6 , pp. 356-364
    • Heinonen, K.1
  • 26
    • 79959560380 scopus 로고    scopus 로고
    • Making your online voice loud: The critical role of WOM information
    • Huang, M., Cai, F., Tsang, A.S.L. & Zhou, N. (2011) Making your online voice loud: the critical role of WOM information. European Journal of Marketing, 45, 7/8, pp. 1277-1297.
    • (2011) European Journal of Marketing , vol.45 , Issue.5-8 , pp. 1277-1297
    • Huang, M.1    Cai, F.2    Tsang, A.S.L.3    Zhou, N.4
  • 27
    • 84883135859 scopus 로고    scopus 로고
    • From e-commerce to social commerce: A close look at design features
    • Huang, Z. & Benyoucef, M. (2013) From e-commerce to social commerce: a close look at design features. Electronic Commerce Research and Applications 12, 4, pp. 246-259.
    • (2013) Electronic Commerce Research and Applications , vol.12 , Issue.4 , pp. 246-259
    • Huang, Z.1    Benyoucef, M.2
  • 28
    • 70249106456 scopus 로고    scopus 로고
    • The role of mutual trust in building members' loyalty to a C2C platform provider
    • Jin, C., Cheng, Z. & Yunjie, X. (2009) The role of mutual trust in building members' loyalty to a C2C platform provider. International Journal of Electronic Commerce, 14, 1, pp. 147-171.
    • (2009) International Journal of Electronic Commerce , vol.14 , Issue.1 , pp. 147-171
    • Jin, C.1    Cheng, Z.2    Yunjie, X.3
  • 29
    • 33645467640 scopus 로고    scopus 로고
    • Community based innovation: How to integrate members of virtual communities into new product development
    • Johann, F., Bartl, M., Ernst, H. & Hans, M. (2006) Community based innovation: how to integrate members of virtual communities into new product development. Electronic Commerce Research, 6, 1, pp. 57-73.
    • (2006) Electronic Commerce Research , vol.6 , Issue.1 , pp. 57-73
    • Johann, F.1    Bartl, M.2    Ernst, H.3    Hans, M.4
  • 30
    • 40249119103 scopus 로고    scopus 로고
    • Trust in consumer-to-consumer electronic commerce
    • Jones, K. & Leonard, L.N.K. (2008) Trust in consumer-to-consumer electronic commerce. Information & Management, 45, 2, pp. 88-95.
    • (2008) Information & Management , vol.45 , Issue.2 , pp. 88-95
    • Jones, K.1    Leonard, L.N.K.2
  • 31
    • 71149088987 scopus 로고    scopus 로고
    • Users of the world, unite! The challenges and opportunities of social media
    • Kaplan, A.M. & Haenlein, M. (2010) Users of the world, unite! The challenges and opportunities of social media. Business Horizons, 53, 1, pp. 59 -68.
    • (2010) Business Horizons , vol.53 , Issue.1 , pp. 59-68
    • Kaplan, A.M.1    Haenlein, M.2
  • 32
    • 70449729790 scopus 로고    scopus 로고
    • Building strong brands in a modern marketing communications environment
    • Keller, K.L. (2009) Building strong brands in a modern marketing communications environment. Journal of Marketing Communications, 15, 2-3, pp. 139-155.
    • (2009) Journal of Marketing Communications , vol.15 , Issue.2-3 , pp. 139-155
    • Keller, K.L.1
  • 33
    • 13944261653 scopus 로고    scopus 로고
    • A multidimensional trust formation model in B-to-C e-commerce: A conceptual framework and content analyses of academia/practitioner perspectives
    • Kim, D.J., Song, Y.I., Braynov, S.B. & Rao, H.R. (2005) A multidimensional trust formation model in B-to-C e-commerce: a conceptual framework and content analyses of academia/practitioner perspectives. Decision Support Systems, 40, 2, pp. 143-165.
    • (2005) Decision Support Systems , vol.40 , Issue.2 , pp. 143-165
    • Kim, D.J.1    Song, Y.I.2    Braynov, S.B.3    Rao, H.R.4
  • 34
    • 84871365586 scopus 로고    scopus 로고
    • Effects of various characteristics of social commerce (s-commerce) on consumers' trust and trust performance
    • Kim, S. & Park, H. (2013) Effects of various characteristics of social commerce (s-commerce) on consumers' trust and trust performance. International Journal of Information Management, 33, 2, pp. 318-332.
    • (2013) International Journal of Information Management , vol.33 , Issue.2 , pp. 318-332
    • Kim, S.1    Park, H.2
  • 35
    • 56349102161 scopus 로고    scopus 로고
    • Brand trust as a second-order factor: An alternative measurement model
    • Li, F., Zhou, N., Kashyap, R. & Yang, Z. (2008) Brand trust as a second-order factor: an alternative measurement model. International Journal of Market Research, 50, 6, p. 817-839.
    • (2008) International Journal of Market Research , vol.50 , Issue.6 , pp. 817-839
    • Li, F.1    Zhou, N.2    Kashyap, R.3    Yang, Z.4
  • 36
  • 37
    • 77953687988 scopus 로고    scopus 로고
    • From virtual community members to C2C e-commerce buyers: Trust in virtual communities and its effect on consumers' purchase intention
    • Lu, Y., Zhao, L. & Wang, B. (2010) From virtual community members to C2C e-commerce buyers: trust in virtual communities and its effect on consumers' purchase intention. Electronic Commerce Research & Applications, 9, 4, pp. 346-360.
    • (2010) Electronic Commerce Research & Applications , vol.9 , Issue.4 , pp. 346-360
    • Lu, Y.1    Zhao, L.2    Wang, B.3
  • 38
    • 84864431701 scopus 로고    scopus 로고
    • Revolution in sales: The impact of social media and related technology on the selling environment
    • Marshall, G.W., Moncrief, W.C., Rudd, J.M. & Lee, N. (2012) Revolution in sales: the impact of social media and related technology on the selling environment. Journal of Personal Selling and Sales Management, 32, 3, pp. 349-363.
    • (2012) Journal of Personal Selling and Sales Management , vol.32 , Issue.3 , pp. 349-363
    • Marshall, G.W.1    Moncrief, W.C.2    Rudd, J.M.3    Lee, N.4
  • 40
    • 0036737236 scopus 로고    scopus 로고
    • Developing and validating trust measures for e-commerce: An integrative typology
    • McKnight, D.H., Choudhury, V. & Kacmar, C. (2002) Developing and validating trust measures for e-commerce: an integrative typology. Information Systems Research, 13, 3, pp. 334-359.
    • (2002) Information Systems Research , vol.13 , Issue.3 , pp. 334-359
    • McKnight, D.H.1    Choudhury, V.2    Kacmar, C.3
  • 41
    • 24144482419 scopus 로고    scopus 로고
    • Why should I share? Examining social capital and knowledge contribution in electronic networks of practice
    • McLure Wasko, M. & Faraj, S. (2005) Why should I share? Examining social capital and knowledge contribution in electronic networks of practice. MIS Quarterly, 29, 1, pp. 35-57.
    • (2005) MIS Quarterly , vol.29 , Issue.1 , pp. 35-57
    • McLure Wasko, M.1    Faraj, S.2
  • 42
    • 84870577853 scopus 로고    scopus 로고
    • The impact of customer participation on NPD performance: The mediating role of inter-organisation relationship
    • Ming-Ji, J.L. & Chin-Hua, H. (2013) The impact of customer participation on NPD performance: the mediating role of inter-organisation relationship. Journal of Business & Industrial Marketing, 28, 1, pp. 3-15.
    • (2013) Journal of Business & Industrial Marketing , vol.28 , Issue.1 , pp. 3-15
    • Ming-Ji, J.L.1    Chin-Hua, H.2
  • 43
    • 84868492766 scopus 로고    scopus 로고
    • An enhanced e-commerce trust model for community based centralized systems
    • Morid, M.A. & Shajari, M. (2012) An enhanced e-commerce trust model for community based centralized systems. Electronic Commerce Research, 12, 4, pp. 409-427.
    • (2012) Electronic Commerce Research , vol.12 , Issue.4 , pp. 409-427
    • Morid, M.A.1    Shajari, M.2
  • 44
    • 25144514053 scopus 로고    scopus 로고
    • Social trust and e-commerce: Experimental evidence for the effects of social trust on individuals' economic behavior
    • Mutz, D.C. (2005) Social trust and e-commerce: experimental evidence for the effects of social trust on individuals' economic behavior. Public Opinion Quarterly, 69, 3, pp. 393-416.
    • (2005) Public Opinion Quarterly , vol.69 , Issue.3 , pp. 393-416
    • Mutz, D.C.1
  • 45
    • 0036637960 scopus 로고    scopus 로고
    • Designing virtual customer environments for new product development: Toward a theory
    • Nambisan, S. (2002) Designing virtual customer environments for new product development: toward a theory. Academy of Management Review, 27, 3, pp. 392-413.
    • (2002) Academy of Management Review , vol.27 , Issue.3 , pp. 392-413
    • Nambisan, S.1
  • 46
    • 84869144725 scopus 로고    scopus 로고
    • Beyond the 'Like' button: The impact of mere virtual presence on brand evaluations and purchase intentions in social media settings
    • Naylor, R.W., Lamberton, C.P. & West, P.M. (2012) Beyond the 'Like' button: the impact of mere virtual presence on brand evaluations and purchase intentions in social media settings. Journal of Marketing, 76, 6, pp. 105-120.
    • (2012) Journal of Marketing , vol.76 , Issue.6 , pp. 105-120
    • Naylor, R.W.1    Lamberton, C.P.2    West, P.M.3
  • 48
    • 79955014009 scopus 로고    scopus 로고
    • How much can you trust online information? Cues for perceived trustworthiness of consumer-generated online information
    • Pan, L.-Y. & Chiou, J.-S. (2011) How much can you trust online information? Cues for perceived trustworthiness of consumer-generated online information. Journal of Interactive Marketing, 25, 2, pp. 67-74.
    • (2011) Journal of Interactive Marketing , vol.25 , Issue.2 , pp. 67-74
    • Pan, L.-Y.1    Chiou, J.-S.2
  • 49
    • 67649951505 scopus 로고    scopus 로고
    • Consumer acceptance of electronic commerce: Integrating trust and risk with the Technology Acceptance Model
    • Pavlou, P.A. (2003) Consumer acceptance of electronic commerce: integrating trust and risk with the Technology Acceptance Model. International Journal of Electronic Commerce, 7, 3, pp. 101-134.
    • (2003) International Journal of Electronic Commerce , vol.7 , Issue.3 , pp. 101-134
    • Pavlou, P.A.1
  • 50
    • 84859837002 scopus 로고    scopus 로고
    • Editor's comments: A critical look at the use of PLS-SEM in MIS Quarterly
    • MIS Quarterly
    • Ringle, C.M., Sarstedt, M. & Straub, D.W. (2012) Editor's comments: a critical look at the use of PLS-SEM in MIS Quarterly. MIS Quarterly, 36, 1, pp. iii-xiv.
    • (2012) MIS Quarterly , vol.36 , Issue.1 , pp. iii-xiv
    • Ringle, C.M.1    Sarstedt, M.2    Straub, D.W.3
  • 53
  • 54
    • 84865596687 scopus 로고    scopus 로고
    • Social media peer communication and impacts on purchase intentions: A consumer socialization framework
    • Wang, X., Yu, C. & Wei, Y. (2012) Social media peer communication and impacts on purchase intentions: a consumer socialization framework. Journal of Interactive Marketing, 26, 4, pp. 198-208.
    • (2012) Journal of Interactive Marketing , vol.26 , Issue.4 , pp. 198-208
    • Wang, X.1    Yu, C.2    Wei, Y.3
  • 55
    • 0001822595 scopus 로고    scopus 로고
    • An empirical investigation of the factors affecting data warehousing success
    • Wixom, B.H. & Watson, H.J. (2001) An empirical investigation of the factors affecting data warehousing success. MIS Quarterly, 25, 1, pp. 17-41.
    • (2001) MIS Quarterly , vol.25 , Issue.1 , pp. 17-41
    • Wixom, B.H.1    Watson, H.J.2
  • 56
    • 84860536535 scopus 로고    scopus 로고
    • An empirical study of knowledge transfer in working relationships with suppliers in new product development
    • Zhao, Y. & Lavin, M. (2012) An empirical study of knowledge transfer in working relationships with suppliers in new product development. International Journal of Innovation Management, 16, 2, pp. 1250013-1-1250013-26.
    • (2012) International Journal of Innovation Management , vol.16 , Issue.2 , pp. 1250013-1-1250013-26
    • Zhao, Y.1    Lavin, M.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.