Trust in e-commerce

Communications of the ACM

Volumn 48, Issue 2, 2005, Pages 72-77

  Salam, A F ^a   Lyer, Lakshmi ^a   Palvia, Prashant ^a   Singh, Rahul ^a  

^a UNIVERSITY OF NORTH CAROLINA AT GREENSBORO   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

CREDIT CARDS; TECHNOLOGY ACCEPTANCE MODEL (TAM); THEORY OF REASONED ACTION (TRA); WEB VENDORS;

CUSTOMER SATISFACTION; ELECTRONIC COMMERCE; INFORMATION TECHNOLOGY; MARKETING; SOCIAL ASPECTS; SOCIETIES AND INSTITUTIONS;

WEBSITES;

EID: 13444293112     PISSN: 00010782     EISSN: None     Source Type: Journal    
DOI: 10.1145/1042091.1042093     Document Type: Review

References (12)

1. Bhattacharjee, A. Individual trust in online firms: Scale development and initial test. J. Mgmt. Info. Syst. 19, 1 (Summer 2002), 211-241.
2. Davis, F. Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly 13, 3 (1989), 318-339.
3. Dayal, S., Landesberg, H., and Zeisser, M. Building trust online. McKinsey Quarterly (Oct. 2001); www.mckinseyquarterly.com/ab_g.asp?ar=1138.
4. Fishbein, M. and Ajzen, I. Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research. Addison-Wesley, Reading, MA, 1975.
5. Fiske, A. Relativity within moose culture: Four incommensurable models of social relationships. Ethos (1990), 180-204.
6. Gefen, D., Karahanna, E., and Straub, D. Trust and TAM in online shopping: An Integrated model. MIS Quarterly 27, 1 (Mar. 2003), 51-90.
7. Hoffman, D., Novak, T., and Peralta, M. Building consumer trust online. Commun. ACM 42, 2 (Feb. 1999), 80-85.
8. Liu, C., Marchewka, J., Lu, J., and Yu, C. Beyond concern: A privacytrust-behavioral intention model of electronic commerce. Information and Management 42, 2 (Jan. 2005), 289-304.
9. McKnight, D. and Chervany, N. What is trust? A conceptual analysis and an interdisciplinary model. In Proceedings of the Sixth Americas Conference on Information Systems (Long Beach, CA, Aug. 10-13, 2000), 827-833.
10. Salam, A., Rao, H., and Pegels, C. Consumer-perceived risk in e-commerce transactions. Commun. ACM 46, 12 (Dec. 2003), 325-331.
11. Sheppard, B. and Sherman, D. The grammars of trust: A model and general implications. Academy of Mgmt. Rev. 23, 3 (1998), 422-437.
12. Taylor, S. and Todd, P. Understanding information technology usage: A test of competing models. Inform. Syst. Res. 6, 2 (1995), 144-176.