Examining the role of attribution and intercultural competence in intercultural service encounters

Journal of Services Marketing

Volumn 28, Issue 2, 2014, Pages 159-170

  Tam, Jackie ^a   Sharma, Piyush ^a   Kim, Namwoon ^a  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

Cultural attribution; Customer satisfaction; Intercultural competence; Intercultural service encounters

Indexed keywords

EID: 84899620040     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/JSM-12-2012-0266     Document Type: Article

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