An exploratory study of a multi-expectation framework for services

Journal of Services Marketing

Volumn 14, Issue 5, 2000, Pages 411-431

  Walker, Jim ^a   Baker, Julie ^b  

^a NORTHWEST MISSOURI STATE UNIVERSITY   (United States)

^b UNIVERSITY OF TEXAS AT ARLINGTON   (United States)

Author keywords

Consumer behaviour; Customer requirements; Service quality; Services marketing

Indexed keywords

EID: 84986170132     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040010340946     Document Type: Article

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