An empirical test of a proposed customer satisfaction model in e-services

Journal of Services Marketing

Volumn 22, Issue 5, 2008, Pages 399-408

  Ha, Hong Youl ^a   Janda, Swinder ^b  

^a SWINBURNE UNIVERSITY OF TECHNOLOGY   (Australia)

^b KANSAS STATE UNIVERSITY   (United States)

Author keywords

Customer loyalty; Customer satisfaction; Internet shopping; Services marketing

Indexed keywords

EID: 50449097449     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040810889166     Document Type: Article

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