Establishing trust in social commerce through social word of mouth

International Journal of Information Science and Management

Volumn 11, Issue SPL.ISS., 2013, Pages 39-53

  Hajli, M ^a,b   Khani, F ^c  

^a UNIVERSITY OF LONDON   (United Kingdom)

^b ALLAMEH TABATABA'I UNIVERSITY   (Iran)

^c Azad Universiti   (Iran)

Author keywords

PLS; Social commerce; Social media; Social word of mouth; Trust; Web 2.0

Indexed keywords

EID: 84885083546     PISSN: 20088302     EISSN: 20088310     Source Type: Journal    
DOI: None     Document Type: Article

References (61)

1. Amblee, N. & Bui, T. (2011). Harnessing the Influence of Social Proof in Online Shopping: The Effect of Electronic Word of Mouth on Sales of Digital Microproducts. International Journal of Electronic Commerce, 16(2), 91-114.
2. Ba, S. & Pavlou, P. A. (2002). Evidence of the Effect of Trust Building Technology in Electronic Markets: Price Premiums and Buyer Behavior. MIS Quarterly, 26(3), 243-268.
3. Bhattacherjee, A. (2001). An empirical analysis of the antecedents of electronic commerce service continuance. Decision Support Systems, 32(2), 201-214. doi: 10.1016/s0167-9236(01)00111-7
4. Chen, J., Xu, H. & Whinston, A.B. (2011). Moderated Online Communities and Quality of User-Generated Content. Journal of Management Information Systems, 28(2), 237-268.
5. Cheung, C.M.K. & Thadani, D.R. (2012). The impact of electronic word-of-mouth communication: A literature analysis and integrative model. Decision Support Systems, 54(1), 461-470. doi: http://dx.doi.org/10.1016/j.dss.2012.06.008
6. Chin, W. (1998). Issues and Opinion on Structural Equation Modeling, Editorial, MIS Quarterly, pp. 1-1. Retrieved from http://search.ebscohost.com/login.aspx? direct=true&db=buh&AN=345479&site=ehost-live
7. Chin, W., Gopal, A. & Salisbury, W. (1997). Advancing the theory of adaptive structuration: The development of a scale to measure faithfulness of appropriation. Information Systems Research, 8(4), 342-367.
8. Crocker, J. & Canevello, A. (2008). Creating and Undermining Social Support in Communal Relationships: The Role of Compassionate and Self-Image Goals. Journal of Personality & Social Psychology, 95(3), 555-575.
9. Curty, R. & Zhang, P. (2011). Social commerce: Looking back and forward. Proceedings of the American Society for Information Science and Technology, 48(1), 1-10. doi: 10.1002/meet.2011.14504801096
10. Das, T.K, & Teng, B. (2004). The risk-based view of trust: A conceptual framework. journal of Business and Psychology, 19(1), 85-116.
11. Do-Hyung, P., Jumin, L. & Ingoo, H. (2007). The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement. International Journal of Electronic Commerce, 11(4), 125-148. doi: 10.2753/jec1086-4415110405
12. Esposito Vinzi, V., Chin, W., Henseler, J. & Wang, H. (2010). Handbook of Partial Least Squares: Springer Berlin Heidelberg.
13. Füller, J., Bartl, M., Ernst, H. & Mühlbacher, H. (2006). Community based innovation: How to integrate members of virtual communities into new product development. Electronic Commerce Research, 6(1), 57-73. doi: 10.1007/s10660-006-5988-7
14. Füller, J. & Matzler, K. (2007). Virtual product experience and customer participation-A chance for customer-centred, really new products. Technovation, 27(6-7), 378-387. doi: http://dx.doi.org/10.1016/j.technovation.2006.09.005
15. Gefen, D. (2000). E-commerce: the role of familiarity and trust. Omega, 28(6), 725-737. doi: http://dx.doi.org/10.1016/S0305-0483(00)00021-9
16. Gefen, D. (2002). Reflections on the dimensions of trust and trustworthiness among online consumers. Database for Advances in Information Systems, 33(3), 38-53.
17. Gefen, D., Karahanna, E. & Straub, D. W. (2003). Trust and Tam in Online Shopping: an Integrated Model. MIS Quarterly, 27(1), 51-90.
18. Gefen, D., Rigdon, E., Straub, D. (2011). An Update and Extension to SEM Guidelines for Administrative and Social Science Research. MIS Quarterly, 35(2), iii-A7.
19. Gefen, D. & Straub, D. (2000). The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption. Journal of the Association for Information Systems, 1.
20. Hajli, M. (2012a). An Integrated Model for E-commerce Adoption at the Customer Level with the Impact of Social Commerce. International Journal of Information Science and Management, 16(Special-Issue 2012 ECDC), 77-97.
21. Hajli, M. (2012b). Social Commerce: The Role of Trust. Paper presented at the AMCIS 2012 Proceedings. Paper 9., Seattle.
22. Hajli, M. (2013a). Social Commerce for Innovation. International Journal of Innovation Management, 17(05), in press.
23. Hajli, M. (2013b). A Study of the Impact of Social Media on Consumers. International Journal of Market Research, In press.
24. Heinonen, K. (2011). Consumer activity in social media: Managerial approaches to consumers' social media behavior. Journal of Consumer Behaviour, 10(6), 356-364. doi: 10.1002/cb.376
25. Hennig-Thurau, T., Malthouse, E.C., Friege, C., Gensler, S., Lobschat, L., Rangaswamy, A. & Skiera, Bernd. (2010). The Impact of New Media on Customer Relationships. Journal of Service Research, 13(3), 311-330. doi: 10.1177/1094670510375460
26. Huang, M., Cai, F., Tsang, A.S. L. & Zhou, N. (2011). Making your online voice loud: the critical role of WOM information. European Journal of Marketing, 45(7/8), 1277-1297. doi: 10.1108/03090561111137714
27. Huang, Z. & Benyoucef, M. (2013). From e-commerce to social commerce: A close look at design features. Electronic Commerce Research and Applications(0). doi: http://dx.doi.org/10.1016/j.elerap.2012.12.003
28. Jin, C., Cheng, Z. & Yunjie, X. (2009). The Role of Mutual Trust in Building Members' Loyalty to a C2C Platform Provider. International Journal of Electronic Commerce, 14(1), 147-171. doi: 10.2753/JEC1086-4415140105
29. Johann, F., Bartl, M., Ernst, H., & Hans, M. (2006). Community based innovation: How to integrate members of virtual communities into new product development. Electronic Commerce Research, 6(1), 57-73.
30. Jones, K. & Leonard, N. K. (2008). Trust in consumer-to-consumer electronic commerce. Information & Management, 45(2), 88-95. doi: http://dx.doi.org/10.1016/j.im.2007.12.002
31. Kaplan, A. M., & Haenlein, M. (2010). Users of the world, unite! The challenges and opportunities of Social Media. Business Horizons, 53(1), 59-68. doi: 10.1016/j.bushor.2009.09.003
32. Keller, K. (2009). Building strong brands in a modern marketing communications environment. Journal of Marketing Communications, 15(2-3), 139-155. doi: 10.1080/13527260902757530.
33. Kim, D. J., Song, Y. I., Braynov, S. B., & Rao, H. R. (2005). A multidimensional trust formation model in B-to-C e-commerce: a conceptual framework and content analyses of academia/practitioner perspectives. Decision Support Systems, 40(2), 143-165. doi: http://dx.doi.org/10.1016/j.dss.2004.01.006
34. Kim, S. & Park, H. (2013). Effects of various characteristics of social commerce (s-commerce) on consumers' trust and trust performance. International Journal of Information Management, 33(2), 318-332. doi: http://dx.doi.org/10.1016/j.ijinfomgt.2012.11.006
35. Li, F., Zhou, N., Kashyap, R. & Yang, Z. (2008). Brand trust as a second-order factor: An alternative measurement model. International Journal of Market Research, 50(6), 817.
36. Liang, T., Ho, Y., Li, Y., & Turban, E. (2011). What Drives Social Commerce: The Role of Social Support and Relationship Quality. International Journal of Electronic Commerce, 16(2), 69-90.
37. Liang, T, & Turban, E. (2011). Introduction to the Special Issue Social Commerce: A Research Framework for Social Commerce. International Journal of Electronic Commerce, 16(2), 5-14.
38. Lu, Y., Zhao, L. & Wang, B. (2010). From virtual community members to C2C e-commerce buyers: Trust in virtual communities and its effect on consumers' purchase intention. Electronic Commerce Research & Applications, 9(4), 346-360. doi: 10.1016/j.elerap.2009.07.003
39. Marshall, G.W., Moncrief, W.C., Rudd, J.M., & Lee, N. (2012). Revolution in Sales: The Impact of Social Media and Related Technology on the Selling Environment. Journal of Personal Selling and Sales Management, 32(3), 349-363.
40. Mayer, R. C., Davis, J. H. & Schoorman, F.D. (1995). An integrative model of organizational trust. Academy of management review, 709-734.
41. McLure, W. & Faraj, S. (2005). Why Should I Share? Examining Social Capital and Knowledge Contribution in Electronic Networks of Practice. MIS Quarterly, 29(1), 35-57.
42. Ming-Hsien, Y., Chandlrees, N., Binshan, L. & Hung-Yi, C. (2009). The Effect of Perceived Ethical Performance of Shopping Websites on Consumer Trust. Journal of Computer Information Systems, 50(1), 15-24.
43. Ming-Ji, J. & Chin-Hua, H. (2013). The impact of customer participation on NPD performance: the mediating role of inter-organisation relationship. The Journal of Business & Industrial Marketing, 28(1), 3-15.
44. Morid, M.A., & Shajari, M. (2012). An enhanced e-commerce trust model for community based centralized systems. Electronic Commerce Research, 1-19.
45. Mutz, D. C. (2005). Social Trust and E-Commerce: Experimental Evidence for the Effects of Social Trust on Individuals' Economic Behavior. Public Opinion Quarterly, 69(3), 393-416. doi: 10.1093/poq/nfi029
46. Nambisan, S. (2002). Designing Virtual Customer Environments for New Product Development: Toward a Theory. The Academy of Management Review, 27(3), 392-413. doi: 10.2307/4134386
47. Naylor, R., Lamberton, C. & West, P.M. (2012). Beyond the ?Like? Button: The Impact of Mere Virtual Presence on Brand Evaluations and Purchase Intentions in Social Media Settings. Journal of Marketing, 76(6), 105-120. doi: 10.1509/jm.11.0105
48. Ono, C., Nishiyama, S., Kim, K., Paulson, B.C., Cutkosky, M., & Petrie, C.J. (2003). Trust-based facilitator: Handling word-of-mouth trust for agent-based e-commerce. Electronic Commerce Research, 3(3), 201-220.
49. Pan, L. & Chiou, J. (2011). How Much Can You Trust Online Information? Cues for Perceived Trustworthiness of Consumer-generated Online Information. Journal of Interactive Marketing, 25(2), 67-74. doi: http://dx.doi.org/10.1016/j.intmar.2011.01.002
50. Pavlou, P.A. (2003). Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model. International Journal of Electronic Commerce, 7(3), 101-134.
51. Pongsakornrungsilp, S. & Schroeder, J. E. (2011). Understanding value co-creation in a co-consuming brand community. Marketing Theory, 11(3), 303-324. doi: 10.1177/1470593111408178
52. Ringle, C.M., Wende, S., & Will, A. (2005). SmartPLS (Release 2.0 M3) http://www. smartpls. de. University of Hamburg, Hamburg: Germany.
53. Ringle, C.M., Sarstedt, M. & Straub, Detmar. W. (2012). Editor's comments: a critical look at the use of PLS-SEM in MIS quarterly. MIS Q., 36(1), iii-xiv.
54. Salam, AF, Iyer, Lakshmi, Palvia, Prashant, & Singh, Rahul. (2005). Trust in e-commerce. Communications of the ACM, 48(2), 72-77.
55. Shin, D. (2010). The effects of trust, security and privacy in social networking: A security- based approach to understand the pattern of adoption. Interacting with Computers, 22(5), 428-438. doi: 10.1016/j.intcom.2010.05.001
56. Stephen, A.T. & Toubia, O. (2010). Deriving Value from Social Commerce Networks. Journal of Marketing Research (JMR), 47(2), 215-228. doi: 10.1509/jmkr.47.2.215
57. Su, C., Chen, Y. & Sha, D. Y. (2006). Linking innovative product development with customer knowledge: a data-mining approach. Technovation, 26(7), 784-795. doi: http://dx.doi.org/10.1016/j.technovation.2005.05.005
58. Wang, X., Yu, C., & Wei, Y. (2012). Social Media Peer Communication and Impacts on Purchase Intentions: A Consumer Socialization Framework. Journal of Interactive Marketing, 26(4), 198-208. doi: 10.1016/j.intmar.2011.11.004
59. Wixom, B.H., & Watson, H.J. (2001). An Empirical Investigation of the Factors Affecting Data Warehousing Success. MIS Quarterly, 25(1), 17-41.
60. Yu-Hui, C. & Barnes, S. (2007). Initial trust and online buyer behaviour. Industrial Management & Data Systems, 107(1), 21-36. doi: 10.1108/02635570710719034
61. Zhao, Y. & Lavin, M. (2012). An emprical study of knowledge transfer in working relationships with suppliers in new product development. International Journal of Innovation Management, 16(02), 1250013. doi: doi:10.1142/S1363919612003782