메뉴 건너뛰기




Volumn 107, Issue 1, 2007, Pages 21-36

Initial trust and online buyer behaviour

Author keywords

Consumer behaviour; Electronic commerce; Trust

Indexed keywords

ELECTRONIC COMMERCE; INTERNET; MATHEMATICAL MODELS; PURCHASING; SOCIAL ASPECTS; WEBSITES;

EID: 33845770414     PISSN: 02635577     EISSN: None     Source Type: Journal    
DOI: 10.1108/02635570710719034     Document Type: Article
Times cited : (591)

References (51)
  • 1
    • 0141816228 scopus 로고    scopus 로고
    • Evidence of the effect of trust in electronic markets: Price premiums and buyer behaviour
    • Ba, S. and Pavlou, P.A. (2002), "Evidence of the effect of trust in electronic markets: price premiums and buyer behaviour", MIS Quarterly, Vol. 26 No. 3, pp. 243-66.
    • (2002) MIS Quarterly , vol.26 , Issue.3 , pp. 243-266
    • Ba, S.1    Pavlou, P.A.2
  • 2
    • 0041766201 scopus 로고    scopus 로고
    • Customer satisfaction in virtual environments: A study of online investing
    • Balasubramanian, S., Konana, P. and Menon, N.M. (2003), "Customer satisfaction in virtual environments: a study of online investing", Management Science, Vol. 49 No. 7, pp. 871-89.
    • (2003) Management Science , vol.49 , Issue.7 , pp. 871-889
    • Balasubramanian, S.1    Konana, P.2    Menon, N.M.3
  • 4
    • 0038516947 scopus 로고    scopus 로고
    • An integrative approach to the assessment of e-commerce quality
    • Barnes, S.J. and Vidgen, R.T. (2002), "An integrative approach to the assessment of e-commerce quality", Journal of Electronic Commerce Research, Vol. 3 No. 3, pp. 114-27.
    • (2002) Journal of Electronic Commerce Research , vol.3 , Issue.3 , pp. 114-127
    • Barnes, S.J.1    Vidgen, R.T.2
  • 5
    • 0002534192 scopus 로고    scopus 로고
    • Web commercials and advertising hierarchy-of-effects
    • Bruner, G.C. and Kumar, A. (2000), "Web commercials and advertising hierarchy-of-effects", Journal of Advertising Research, Vol. 40, pp. 35-43.
    • (2000) Journal of Advertising Research , vol.40 , pp. 35-43
    • Bruner, G.C.1    Kumar, A.2
  • 6
    • 20444468901 scopus 로고    scopus 로고
    • B2C e-commerce web site quality: An empirical examination
    • Cao, M., Zhang, Q. and Seydel, J. (2005), "B2C e-commerce web site quality: an empirical examination", Industrial Management & Data Systems, Vol. 105 No. 5, pp. 645-61.
    • (2005) Industrial Management & Data Systems , vol.105 , Issue.5 , pp. 645-661
    • Cao, M.1    Zhang, Q.2    Seydel, J.3
  • 8
    • 0033464665 scopus 로고    scopus 로고
    • Information privacy concerns, procedural fairness, and impersonal trust: An empirical investigation
    • Culnan, M.J. and Armstrong, P.K. (1999), "Information privacy concerns, procedural fairness, and impersonal trust: an empirical investigation", Organization Science, Vol. 10 No. 1, pp. 104-15.
    • (1999) Organization Science , vol.10 , Issue.1 , pp. 104-115
    • Culnan, M.J.1    Armstrong, P.K.2
  • 9
    • 55249087535 scopus 로고
    • Perceived usefulness, perceived ease of use, and user acceptance of information technology
    • Davis, F.D. (1989), "Perceived usefulness, perceived ease of use, and user acceptance of information technology", MIS Quarterly, Vol. 13 No. 3, pp. 319-40.
    • (1989) MIS Quarterly , vol.13 , Issue.3 , pp. 319-340
    • Davis, F.D.1
  • 10
    • 84936823933 scopus 로고
    • User acceptance of computer technology: A comparison of two theoretical models
    • Davis, F.D., Bagozzi, R.P. and Warshaw, P.R. (1989), "User acceptance of computer technology: a comparison of two theoretical models", Management Science, Vol. 35 No. 8, pp. 983-1003.
    • (1989) Management Science , vol.35 , Issue.8 , pp. 983-1003
    • Davis, F.D.1    Bagozzi, R.P.2    Warshaw, P.R.3
  • 11
    • 84991149383 scopus 로고
    • Extrinsic and intrinsic motivation to use computers in the workplace
    • Davis, F.D., Bagozzi, R.P. and Warshaw, P.R. (1992), "Extrinsic and intrinsic motivation to use computers in the workplace", Journal of Applied Social Psychology, Vol. 22, pp. 1111-32.
    • (1992) Journal of Applied Social Psychology , vol.22 , pp. 1111-1132
    • Davis, F.D.1    Bagozzi, R.P.2    Warshaw, P.R.3
  • 12
    • 0031502147 scopus 로고    scopus 로고
    • An examination of the nature of trust in buyer-seller relationships
    • Doney, P.M. and Cannon, J.P. (1997), "An examination of the nature of trust in buyer-seller relationships", Journal of Marketing, Vol. 61, pp. 35-51.
    • (1997) Journal of Marketing , vol.61 , pp. 35-51
    • Doney, P.M.1    Cannon, J.P.2
  • 13
    • 0002531434 scopus 로고    scopus 로고
    • Finding sustainable profitability in electronic commerce
    • Figueiredo, J.M. (2000), "Finding sustainable profitability in electronic commerce", Sloan Management Review, Vol. 41 No. 4, pp. 41-51.
    • (2000) Sloan Management Review , vol.41 , Issue.4 , pp. 41-51
    • Figueiredo, J.M.1
  • 14
    • 33646354609 scopus 로고    scopus 로고
    • Consumer trust, perceived security and privacy policy: Three basic elements of loyalty to a web site
    • Flavian, C. and Guinaliu, M. (2006), "Consumer trust, perceived security and privacy policy: three basic elements of loyalty to a web site", Industrial Management & Data Systems, Vol. 106 No. 5, pp. 601-20.
    • (2006) Industrial Management & Data Systems , vol.106 , Issue.5 , pp. 601-620
    • Flavian, C.1    Guinaliu, M.2
  • 15
    • 0034413987 scopus 로고    scopus 로고
    • E-commerce: The role of familiarity and trust
    • Gefen, D. (2000), "E-commerce: the role of familiarity and trust", International Journal of Management Science, Vol. 28, pp. 725-37.
    • (2000) International Journal of Management Science , vol.28 , pp. 725-737
    • Gefen, D.1
  • 16
    • 4444274701 scopus 로고    scopus 로고
    • Consumer trust in B2C e-commerce and the importance of social presence: Experiments in e-products and e-services
    • Gefen, D. and Straub, D.W. (2004), "Consumer trust in B2C e-commerce and the importance of social presence: experiments in e-products and e-services", Omega, Vol. 32, pp. 407-24.
    • (2004) Omega , vol.32 , pp. 407-424
    • Gefen, D.1    Straub, D.W.2
  • 17
    • 0344096683 scopus 로고    scopus 로고
    • Trust and TAM in online shopping: An integrated model
    • Gefen, D., Karahanna, E. and Straub, D.W. (2003), "Trust and TAM in online shopping: an integrated model", MIS Quarterly, Vol. 27 No. 1, pp. 51-90.
    • (2003) MIS Quarterly , vol.27 , Issue.1 , pp. 51-90
    • Gefen, D.1    Karahanna, E.2    Straub, D.W.3
  • 18
    • 0000426285 scopus 로고
    • Privacy: Recognition of a consumer right
    • Goodwin, C. (1991), "Privacy: recognition of a consumer right", Journal of Public Policy Marketing, Vol. 10, pp. 149-66.
    • (1991) Journal of Public Policy Marketing , vol.10 , pp. 149-166
    • Goodwin, C.1
  • 20
    • 6944253409 scopus 로고    scopus 로고
    • Is collectivism a liability? the impact of culture on organizational trust and customer orientation: A seven-nation study
    • Huff, L. and Kelley, L. (2005), "Is collectivism a liability? The impact of culture on organizational trust and customer orientation: a seven-nation study", Journal of Business Research, Vol. 58 No. 1, pp. 96-102.
    • (2005) Journal of Business Research , vol.58 , Issue.1 , pp. 96-102
    • Huff, L.1    Kelley, L.2
  • 21
    • 0347753267 scopus 로고    scopus 로고
    • A classification of business-to-business buying decisions: Risk importance and probability as a framework for e-business benefits
    • Hunter, L.M., Kasouf, C.J., Celuch, K.A. and Curry, K.A. (2004), "A classification of business-to-business buying decisions: risk importance and probability as a framework for e-business benefits", Industrial Marketing Management, Vol. 33, pp. 145-54.
    • (2004) Industrial Marketing Management , vol.33 , pp. 145-154
    • Hunter, L.M.1    Kasouf, C.J.2    Celuch, K.A.3    Curry, K.A.4
  • 22
    • 0002135118 scopus 로고    scopus 로고
    • Consumer trust in an internet store: A cross-cultural validation
    • Jarvenpaa, S.L. and Tractinsky, N. (1999), "Consumer trust in an internet store: a cross-cultural validation", Journal of Computer Mediated Communication, Vol. 5 No. 2, pp. 1-35.
    • (1999) Journal of Computer Mediated Communication , vol.5 , Issue.2 , pp. 1-35
    • Jarvenpaa, S.L.1    Tractinsky, N.2
  • 25
    • 0348042908 scopus 로고    scopus 로고
    • The development of initial trust in an online company by new customers
    • Koufaris, M. and Hampton-Sosa, W. (2004), "The development of initial trust in an online company by new customers", Information & Management, Vol. 41, pp. 377-97.
    • (2004) Information & Management , vol.41 , pp. 377-397
    • Koufaris, M.1    Hampton-Sosa, W.2
  • 26
    • 10444235053 scopus 로고    scopus 로고
    • Evaluation research of information and supporting interface in electronic commerce web sites
    • Kuo, H.K., Hwang, S.L. and Wang, E.M.Y. (2004), "Evaluation research of information and supporting interface in electronic commerce web sites", Industrial Management & Data Systems, Vol. 104 No. 9, pp. 712-21.
    • (2004) Industrial Management & Data Systems , vol.104 , Issue.9 , pp. 712-721
    • Kuo, H.K.1    Hwang, S.L.2    Wang, E.M.Y.3
  • 28
    • 0038678258 scopus 로고    scopus 로고
    • Trust production and privacy concerns on the internet: A framework based on relationship marketing and social exchange theory
    • Luo, X. (2002), "Trust production and privacy concerns on the internet: a framework based on relationship marketing and social exchange theory", Industrial Marketing Management, Vol. 31, pp. 111-8.
    • (2002) Industrial Marketing Management , vol.31 , pp. 111-118
    • Luo, X.1
  • 29
    • 0037660095 scopus 로고    scopus 로고
    • What trust means in e-commerce customer relationships: An interdisciplinary conceptual typology
    • McKnight, D.H. and Chervany, N.L. (2001), "What trust means in e-commerce customer relationships: an interdisciplinary conceptual typology", International Journal of Electronic Commerce, Vol. 6 No. 2, pp. 35-59.
    • (2001) International Journal of Electronic Commerce , vol.6 , Issue.2 , pp. 35-59
    • McKnight, D.H.1    Chervany, N.L.2
  • 30
    • 0036737236 scopus 로고    scopus 로고
    • Developing and validating trust measures for e-commerce
    • McKnight, D.H., Chervany, N.L. and Kacmar, C. (2002), "Developing and validating trust measures for e-commerce", Information Systems Research, Vol. 13 No. 3, pp. 344-59.
    • (2002) Information Systems Research , vol.13 , Issue.3 , pp. 344-359
    • McKnight, D.H.1    Chervany, N.L.2    Kacmar, C.3
  • 32
    • 33845729507 scopus 로고    scopus 로고
    • Structural equation modeling of factors that influence consumer internet purchase intentions of services
    • Njite, D. and Parsa, H.G. (2005), "Structural equation modeling of factors that influence consumer internet purchase intentions of services", Journal of Services Research, Vol. 5 No. 1, pp. 43-59.
    • (2005) Journal of Services Research , vol.5 , Issue.1 , pp. 43-59
    • Njite, D.1    Parsa, H.G.2
  • 34
    • 67649951505 scopus 로고    scopus 로고
    • Consumer acceptance of electronic commerce: Integrating trust and risk with the technology acceptance model
    • Pavlou, P.A. (2003), "Consumer acceptance of electronic commerce: integrating trust and risk with the technology acceptance model", International Journal of Electronic Commerce, Vol. 7 No. 3, pp. 101-34.
    • (2003) International Journal of Electronic Commerce , vol.7 , Issue.3 , pp. 101-134
    • Pavlou, P.A.1
  • 36
    • 0345014259 scopus 로고    scopus 로고
    • E-loyalty: Your secret weapon on the web
    • Reichheld, F.F. and Schefter, P. (2000), "E-loyalty: your secret weapon on the web", Harvard Business Review, Vol. 78 No. 4, pp. 105-13.
    • (2000) Harvard Business Review , vol.78 , Issue.4 , pp. 105-113
    • Reichheld, F.F.1    Schefter, P.2
  • 38
    • 84867962905 scopus 로고    scopus 로고
    • Some antecedents and effects of trust in virtual communities
    • Ridings, C.M., Gefen, D. and Arinze, B. (2002), "Some antecedents and effects of trust in virtual communities", Journal of Strategic Information Systems, Vol. 11 Nos 3/4, pp. 271-95.
    • (2002) Journal of Strategic Information Systems , vol.11 , Issue.34 , pp. 271-295
    • Ridings, C.M.1    Gefen, D.2    Arinze, B.3
  • 39
    • 0003155948 scopus 로고
    • Consumer intention to utilize electronic shopping
    • Shim, S. and Drake, M.F. (1990), "Consumer intention to utilize electronic shopping", Journal of Direct Marketing, Vol. 4 No. 2, pp. 22-33.
    • (1990) Journal of Direct Marketing , vol.4 , Issue.2 , pp. 22-33
    • Shim, S.1    Drake, M.F.2
  • 40
    • 0038393522 scopus 로고    scopus 로고
    • An online prepurchase intentions model: The role of intention to search
    • Shim, S., Eastlick, M.A., Lotz, S.L. and Warrington, P. (2001), "An online prepurchase intentions model: the role of intention to search", Journal of Retailing, Vol. 77, pp. 397-416.
    • (2001) Journal of Retailing , vol.77 , pp. 397-416
    • Shim, S.1    Eastlick, M.A.2    Lotz, S.L.3    Warrington, P.4
  • 41
    • 28644449688 scopus 로고    scopus 로고
    • Factors affecting intentions to purchase via the internet
    • So, W.C.M., Wong, T.N.D. and Sculli, D. (2005), "Factors affecting intentions to purchase via the internet", Industrial Management & Data Systems, Vol. 105 No. 9, pp. 1225-44.
    • (2005) Industrial Management & Data Systems , vol.105 , Issue.9 , pp. 1225-1244
    • So, W.C.M.1    Wong, T.N.D.2    Sculli, D.3
  • 42
    • 0037360262 scopus 로고    scopus 로고
    • Understanding online purchase intentions: Contributions from technology and trust perspectives
    • van der Heijden, H., Verhagen, T. and Creemers, M. (2003), "Understanding online purchase intentions: contributions from technology and trust perspectives", European Journal of Information Systems, Vol. 12, pp. 41-8.
    • (2003) European Journal of Information Systems , vol.12 , pp. 41-48
    • Van Der Heijden, H.1    Verhagen, T.2    Creemers, M.3
  • 43
    • 0001577559 scopus 로고    scopus 로고
    • Creation of favourable user perceptions: Exploring the role of intrinsic motivation
    • Venkatesh, V. (1999), "Creation of favourable user perceptions: exploring the role of intrinsic motivation", MIS Quarterly, Vol. 23 No. 2, pp. 239-60.
    • (1999) MIS Quarterly , vol.23 , Issue.2 , pp. 239-260
    • Venkatesh, V.1
  • 44
    • 0033872521 scopus 로고    scopus 로고
    • A theoretical extension of the technology acceptance model: Four longitudinal case studies
    • Venkatesh, V. and Davis, F.D. (2000), "A theoretical extension of the technology acceptance model: four longitudinal case studies", Management Science, Vol. 46 No. 2, pp. 186-204.
    • (2000) Management Science , vol.46 , Issue.2 , pp. 186-204
    • Venkatesh, V.1    Davis, F.D.2
  • 45
    • 33644911782 scopus 로고    scopus 로고
    • Customer testimonials and news clips as contextual cues in the consumer cognitive processing of online shopping: How do they build trust and then increase purchase intention?
    • Wang, S.L. (2003), "Customer testimonials and news clips as contextual cues in the consumer cognitive processing of online shopping: how do they build trust and then increase purchase intention?", Journal of Promotion Management, Vol. 9 Nos 1/2, pp. 145-62.
    • (2003) Journal of Promotion Management , vol.9 , Issue.12 , pp. 145-162
    • Wang, S.L.1
  • 46
    • 0141481546 scopus 로고    scopus 로고
    • Building trust to develop competitive advantage in e-business relationships
    • Warrington, T.B., Abgrab, N.J. and Caldwell, H.M. (2000), "Building trust to develop competitive advantage in e-business relationships", Competitiveness Review, Vol. 10 No. 2, pp. 160-8.
    • (2000) Competitiveness Review , vol.10 , Issue.2 , pp. 160-168
    • Warrington, T.B.1    Abgrab, N.J.2    Caldwell, H.M.3
  • 47
    • 25144474038 scopus 로고    scopus 로고
    • Towards understanding members' interactivity, trust, and flow in online travel community
    • Wu, J.J. and Cheng, Y.S. (2005), "Towards understanding members' interactivity, trust, and flow in online travel community", Industrial Management & Data Systems, Vol. 105 No. 7, pp. 937-54.
    • (2005) Industrial Management & Data Systems , vol.105 , Issue.7 , pp. 937-954
    • Wu, J.J.1    Cheng, Y.S.2
  • 48
    • 0038335685 scopus 로고    scopus 로고
    • The antecedents and consequences of trust in online-purchase decisions
    • Yoon, S.J. (2002), "The antecedents and consequences of trust in online-purchase decisions", Journal of Interactive Marketing, Vol. 16 No. 2, pp. 47-63.
    • (2002) Journal of Interactive Marketing , vol.16 , Issue.2 , pp. 47-63
    • Yoon, S.J.1
  • 49
    • 0141838979 scopus 로고    scopus 로고
    • A proposal model of e-trust for electronic banking
    • Yousafzai, S.Y., Pallister, J.G. and Foxall, G.R. (2003), "A proposal model of e-trust for electronic banking", Technovation, Vol. 23, pp. 847-60.
    • (2003) Technovation , vol.23 , pp. 847-860
    • Yousafzai, S.Y.1    Pallister, J.G.2    Foxall, G.R.3
  • 50
    • 0002116850 scopus 로고
    • Production of trust: Institutional sources of economic structure: 1840-1920
    • Staw, B. Cummings, L. JAI Press Greenwich, CT
    • Zucker, L. (1986), "Production of trust: institutional sources of economic structure: 1840-1920", in Staw, B. and Cummings, L. (Eds), Research in Organizational Behaviour, Vol. 8, JAI Press, Greenwich, CT, pp. 53-111.
    • (1986) Research in Organizational Behaviour , vol.8 , pp. 53-111
    • Zucker, L.1
  • 51
    • 0011432672 scopus 로고    scopus 로고
    • Structure and macro-level impacts of electronic commerce: From technological infrastructure to electronic marketplace
    • Kendall, K. Sage Thousand Oaks, CA
    • Zwass, V. (1998), "Structure and macro-level impacts of electronic commerce: from technological infrastructure to electronic marketplace", in Kendall, K. (Ed.), Emerging Information Technologies, Sage, Thousand Oaks, CA.
    • (1998) Emerging Information Technologies
    • Zwass, V.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.