Investigating work engagement in the service environment

Journal of Services Marketing

Volumn 27, Issue 6, 2013, Pages 485-499

  Barnes, Donald C ^a   Collier, Joel E ^b  

^a UNIVERSITY OF NORTH CAROLINA WILMINGTON   (United States)

^b MISSISSIPPI STATE UNIVERSITY   (United States)

Author keywords

Adaptability; Affective commitment; Broaden and build theory; Career commitment; Employees; Employees attitudes; Frontline employee; Job satisfaction; Service climate; Work engagement

Indexed keywords

EID: 84884175462     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/JSM-01-2012-0021     Document Type: Article

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