An exploratory study of employee turnover indicators as predictors of customer satisfaction

Journal of Services Marketing

Volumn 21, Issue 3, 2007, Pages 186-199

  Hurley, Robert F ^a   Estelami, Hooman ^a  

^a FORDHAM UNIVERSITY   (United States)

Author keywords

Customer satisfaction; Customer services quality; Employee turnover; Human resource management

Indexed keywords

EID: 34547473780     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040710746543     Document Type: Article

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