Self-service operations at retail stores: The role of inter-customer interactions

Production and Operations Management

Volumn 22, Issue 4, 2013, Pages 888-914

  Li, Mei ^a   Choi, Thomas Y ^b   Rabinovich, Elliot ^b,c   Crawford, Aaron ^d  

^a LEHIGH UNIVERSITY   (United States)

^b ARIZONA STATE UNIVERSITY   (United States)

^c Korea University   (South Korea)

^d ARIZONA STATE UNIVERSITY   (United States)

Author keywords

attribution theory; inter customer interactions; repurchase intention; self service terminals; service quality

Indexed keywords

EID: 84880734064     PISSN: 10591478     EISSN: 19375956     Source Type: Journal    
DOI: 10.1111/j.1937-5956.2012.01321.x     Document Type: Article

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