Waiting in a queue with strangers and acquaintances: An integrative model of customer-to-customer interactions effect on waiting time evaluation

International Journal of Quality and Service Sciences

Volumn 1, Issue 2, 2009, Pages 145-159

  Zourrig, Haithem ^a   Chebat, Jean Charles ^b  

^a UNIVERSITÉ DU QUÉBEC À MONTRÉAL   (Canada)

^b HEC MONTRÉAL   (Canada)

Author keywords

Consumer behaviour; Customer service management; Queuing; Services marketing; Social interaction

Indexed keywords

EID: 84993090826     PISSN: 1756669X     EISSN: 17566703     Source Type: Journal    
DOI: 10.1108/17566690910971427     Document Type: Article

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