메뉴 건너뛰기




Volumn , Issue , 2009, Pages 1-204

Mistreatment in the Workplace: Prevention and Resolution for Managers and Organizations

Author keywords

[No Author keywords available]

Indexed keywords


EID: 84878658008     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1002/9781444310818     Document Type: Book
Times cited : (16)

References (128)
  • 1
    • 84891318012 scopus 로고    scopus 로고
    • Designing Effective Mentoring Programs
    • in progress, Oxford: Blackwell-Wiley Publishing
    • Allen, T. D., Poteet, M. L., and Finkelstein, L. (in progress). Designing Effective Mentoring Programs. Oxford: Blackwell-Wiley Publishing.
    • Allen, T.D.1    Poteet, M.L.2    Finkelstein, L.3
  • 2
    • 0141819307 scopus 로고    scopus 로고
    • When push doesn't come to shove: Interpersonal forgiveness in workplace relationships
    • Aquino, K., Grover, S. L., Goldman, B., and Folger, R. (2003). When push doesn't come to shove: Interpersonal forgiveness in workplace relationships. Journal of Management Inquiry, 12, 209-16.
    • (2003) Journal of Management Inquiry , vol.12 , pp. 209-216
    • Aquino, K.1    Grover, S.L.2    Goldman, B.3    Folger, R.4
  • 3
    • 85047685143 scopus 로고    scopus 로고
    • How employees respond to personal offense: The effects of blame attribution, victim status, and offender status on revenge and reconciliation in the workplace
    • Aquino, K., Tripp, T., and Bies, R. (2001). How employees respond to personal offense: The effects of blame attribution, victim status, and offender status on revenge and reconciliation in the workplace. Journal of Applied Psychology, 86, 52-9.
    • (2001) Journal of Applied Psychology , vol.86 , pp. 52-59
    • Aquino, K.1    Tripp, T.2    Bies, R.3
  • 4
    • 0033248638 scopus 로고    scopus 로고
    • Ombudspersons or peers? The effect of third-party expertise and recommendations on negotiation
    • Arnold, J. A. and O'Connor, K. M. (1999). Ombudspersons or peers? The effect of third-party expertise and recommendations on negotiation. Journal of Applied Psychology, 84, 776-85.
    • (1999) Journal of Applied Psychology , vol.84 , pp. 776-785
    • Arnold, J.A.1    O'Connor, K.M.2
  • 5
    • 0003511301 scopus 로고
    • Leadership and Performance Beyond Expectations
    • New York: Free Press
    • Bass, B. M. (1985). Leadership and Performance Beyond Expectations. New York: Free Press.
    • (1985)
    • Bass, B.M.1
  • 6
    • 0142231049 scopus 로고    scopus 로고
    • Organizational dispute resolution systems: A complementarities model
    • Bendersky, C. (2003). Organizational dispute resolution systems: A complementarities model. Academy of Management Review, 28, 643-56.
    • (2003) Academy of Management Review , vol.28 , pp. 643-656
    • Bendersky, C.1
  • 7
    • 0039163108 scopus 로고    scopus 로고
    • Employment Law for Business
    • (5th edition). New York: McGraw-Hill Irwin
    • Bennett-Alexander, D. D. and Hartman, L. P. (2003). Employment Law for Business (5th edition). New York: McGraw-Hill Irwin.
    • (2003)
    • Bennett-Alexander, D.D.1    Hartman, L.P.2
  • 8
    • 84985251631 scopus 로고
    • Issues, behavioral responses and consequences in interpersonal conflicts
    • Bergmann, T. J. and Volkema, R. J. (1994). Issues, behavioral responses and consequences in interpersonal conflicts. Journal of Organizational Behavior, 15, 467-71.
    • (1994) Journal of Organizational Behavior , vol.15 , pp. 467-471
    • Bergmann, T.J.1    Volkema, R.J.2
  • 9
    • 0000975819 scopus 로고
    • Voice and justification: Their influence on procedural fairness judgments
    • Bies, R. J. and Shapiro, D. L. (1988). Voice and justification: Their influence on procedural fairness judgments. Academy of Management Journal, 31, 676-85.
    • (1988) Academy of Management Journal , vol.31 , pp. 676-685
    • Bies, R.J.1    Shapiro, D.L.2
  • 10
    • 26444618586 scopus 로고    scopus 로고
    • The relationship between employee job change and job satisfaction: The honeymoonhangover effect
    • Boswell, W. R., Boudreau, J. W., and Tichy, J. (2005). The relationship between employee job change and job satisfaction: The honeymoonhangover effect. Journal of Applied Psychology, 90, 882-92.
    • (2005) Journal of Applied Psychology , vol.90 , pp. 882-892
    • Boswell, W.R.1    Boudreau, J.W.2    Tichy, J.3
  • 11
    • 1842591998 scopus 로고    scopus 로고
    • Experiencing mistreatment at work: The role of grievance-filing, nature of mistreatment, and employee withdrawal
    • Boswell, W. R. and Olson-Buchanan, J. B. (2004). Experiencing mistreatment at work: The role of grievance-filing, nature of mistreatment, and employee withdrawal. Academy of Management Journal, 47, 129-39.
    • (2004) Academy of Management Journal , vol.47 , pp. 129-139
    • Boswell, W.R.1    Olson-Buchanan, J.B.2
  • 12
    • 0345149479 scopus 로고    scopus 로고
    • Individual job choice decisions and the impact of job attributes and recruitment practices: A longitudinal field study
    • Boswell, W. R., Roehling, M. V., LePine, M. A., and Moynihan, L. M. (2003). Individual job choice decisions and the impact of job attributes and recruitment practices: A longitudinal field study. Human Resource Management, 42, 23-37.
    • (2003) Human Resource Management , vol.42 , pp. 23-37
    • Boswell, W.R.1    Roehling, M.V.2    LePine, M.A.3    Moynihan, L.M.4
  • 13
    • 84891287452 scopus 로고    scopus 로고
    • Changes in Job Satisfaction: A Longitudinal Study of Organizational Newcomers
    • Paper presented at the 23rd annual meeting of the Society for Industrial and Organizational Psychology, San Francisco, CA, April
    • Boswell, W. R., Shipp, A. J., Payne, S. C., and Youngcourt, S. S. (2008) Changes in Job Satisfaction: A Longitudinal Study of Organizational Newcomers. Paper presented at the 23rd annual meeting of the Society for Industrial and Organizational Psychology, San Francisco, CA, April.
    • (2008)
    • Boswell, W.R.1    Shipp, A.J.2    Payne, S.C.3    Youngcourt, S.S.4
  • 14
    • 0012316569 scopus 로고    scopus 로고
    • Preventing Workplace Violence: A Guide for Employers and Practitioners
    • Thousand Oaks, CA: Sage Publications, Inc
    • Braverman, M. (1999). Preventing Workplace Violence: A Guide for Employers and Practitioners. Thousand Oaks, CA: Sage Publications, Inc.
    • (1999)
    • Braverman, M.1
  • 15
    • 0030240445 scopus 로고    scopus 로고
    • An integrative framework for explaining reactions to decisions: The interactive effects of outcomes and procedures
    • Brockner, J. and Wiesenfeld, B. M. (1996). An integrative framework for explaining reactions to decisions: The interactive effects of outcomes and procedures. Psychological Bulletin, 120, 189-208.
    • (1996) Psychological Bulletin , vol.120 , pp. 189-208
    • Brockner, J.1    Wiesenfeld, B.M.2
  • 16
    • 0003842485 scopus 로고
    • Leadership
    • New York: Harper and Row
    • Burns, J. M. (1978). Leadership. New York: Harper and Row.
    • (1978)
    • Burns, J.M.1
  • 17
    • 85043745329 scopus 로고    scopus 로고
    • On the dimensionality of organizational justice: A construct validation of a measure
    • Colquitt, J. A. (2001). On the dimensionality of organizational justice: A construct validation of a measure. Journal of Applied Psychology, 86, 386-400.
    • (2001) Journal of Applied Psychology , vol.86 , pp. 386-400
    • Colquitt, J.A.1
  • 18
    • 12944287428 scopus 로고    scopus 로고
    • Handbook of Organizational Justice
    • Mahwah, NJ: Lawrence Erlbaum Associates Publishers
    • Colquitt, J. A. and Greenberg, J. (2005). Handbook of Organizational Justice. Mahwah, NJ: Lawrence Erlbaum Associates Publishers.
    • (2005)
    • Colquitt, J.A.1    Greenberg, J.2
  • 19
    • 18144376086 scopus 로고    scopus 로고
    • Adoption and use of dispute resolution procedures in the nonunion workplace
    • Colvin, A. J. S. (2004). Adoption and use of dispute resolution procedures in the nonunion workplace. Advances in Industrial and Labor Relations, 13, 69-95.
    • (2004) Advances in Industrial and Labor Relations , vol.13 , pp. 69-95
    • Colvin, A.J.S.1
  • 20
    • 0242361467 scopus 로고    scopus 로고
    • Institutional pressures, human resource strategies and the rise of nonunion dispute resolution procedures
    • Colvin, A. J. S. (2003). Institutional pressures, human resource strategies and the rise of nonunion dispute resolution procedures. Industrial and Labor Relations Review, 56, 375-92.
    • (2003) Industrial and Labor Relations Review , vol.56 , pp. 375-392
    • Colvin, A.J.S.1
  • 21
    • 0242350151 scopus 로고    scopus 로고
    • Raising voice, risking retaliation: Events following interpersonal mistreatment in the workplace
    • Cortina, L. M. and Magley, V. J. (2003). Raising voice, risking retaliation: Events following interpersonal mistreatment in the workplace. Journal of Occupational Health Psychology, 8, 247-65.
    • (2003) Journal of Occupational Health Psychology , vol.8 , pp. 247-265
    • Cortina, L.M.1    Magley, V.J.2
  • 23
    • 0038060963 scopus 로고    scopus 로고
    • Designing Conflict Management Systems: A Guide to Creating Productive and Healthy Organizations
    • San Francisco, CA: Jossey-Bass
    • Costantino, C. A. and Merchant, C. S. (1996). Designing Conflict Management Systems: A Guide to Creating Productive and Healthy Organizations. San Francisco, CA: Jossey-Bass.
    • (1996)
    • Costantino, C.A.1    Merchant, C.S.2
  • 24
    • 0344941387 scopus 로고    scopus 로고
    • Justice in the Workplace: From Theory to Practice
    • Mahwah, N.J.: Lawrence Erlbaum Associates
    • Cropanzano, R. (ed.) (2001). Justice in the Workplace: From Theory to Practice. Mahwah, N.J.: Lawrence Erlbaum Associates.
    • (2001)
    • Cropanzano, R.1
  • 25
    • 23044521822 scopus 로고    scopus 로고
    • Contagious justice: Exploring the social construction of justice in organizations
    • Degoey, P. (2000). Contagious justice: Exploring the social construction of justice in organizations. Research in Organizational Behavior, 22, 51-103.
    • (2000) Research in Organizational Behavior , vol.22 , pp. 51-103
    • Degoey, P.1
  • 26
    • 0003692604 scopus 로고
    • The Resolution of Conflict: Constructive and Destructive Processes
    • New Haven, CT: Yale University Press
    • Deutsch, M. (1973). The Resolution of Conflict: Constructive and Destructive Processes. New Haven, CT: Yale University Press.
    • (1973)
    • Deutsch, M.1
  • 27
    • 0347592874 scopus 로고    scopus 로고
    • Alternative dispute resolution of employment conflict: The search for standards
    • Dibble, R. E. (1997). Alternative dispute resolution of employment conflict: The search for standards. Journal of Collective Negotiations, 26, 73-84.
    • (1997) Journal of Collective Negotiations , vol.26 , pp. 73-84
    • Dibble, R.E.1
  • 29
    • 84925622731 scopus 로고    scopus 로고
    • Beating Up the Boss: The Prediction and Prevention of Interpersonal Aggression Targeting Supervisors
    • Unpublished Dissertation. Queens University, Kingston, Canada
    • Dupre, K. E. (2004) "Beating Up the Boss: The Prediction and Prevention of Interpersonal Aggression Targeting Supervisors." Unpublished Dissertation. Queens University, Kingston, Canada.
    • (2004)
    • Dupre, K.E.1
  • 30
    • 1842599949 scopus 로고    scopus 로고
    • Bullying and Emotional Abuse in the Workplace: International Perspectives on Research and Practice
    • New York: Taylor and Francis
    • Einarsen, S., Hoel, H., Zapf, D., and Cooper, C. L. (2003). Bullying and Emotional Abuse in the Workplace: International Perspectives on Research and Practice. New York: Taylor and Francis.
    • (2003)
    • Einarsen, S.1    Hoel, H.2    Zapf, D.3    Cooper, C.L.4
  • 33
    • 0004281818 scopus 로고
    • Social Cognition (2nd edition)
    • McGraw-Hill series in social psychology. New York: McGraw-Hill Book Company
    • Fiske, S. T. and Taylor, S. E. (1991). Social Cognition (2nd edition). McGraw-Hill series in social psychology. New York: McGraw-Hill Book Company.
    • (1991)
    • Fiske, S.T.1    Taylor, S.E.2
  • 34
    • 0003680054 scopus 로고
    • Working through Conflict: A Communication Perspective
    • Glenview, IL: Scott Foresman
    • Folger J. P. and Poole, M. S. (1984). Working through Conflict: A Communication Perspective. Glenview, IL: Scott Foresman.
    • (1984)
    • Folger, J.P.1    Poole, M.S.2
  • 35
    • 0000441868 scopus 로고
    • Procedural justice: An interpretive analysis of personnel systems
    • In K. Rowland and G. Ferris (eds.), Greenwich, CT: JAI Press
    • Folger, R., and Greenberg, J. (1985). Procedural justice: An interpretive analysis of personnel systems. In K. Rowland and G. Ferris (eds.), Research in Personnel and Human Resource Management (Vol. 3, pp. 141-83). Greenwich, CT: JAI Press.
    • (1985) Research in Personnel and Human Resource Management , vol.3 , pp. 141-183
    • Folger, R.1    Greenberg, J.2
  • 36
    • 0000140616 scopus 로고    scopus 로고
    • Forgiveness and reconciliation: The importance of understanding how they differ
    • Freedman, S. (1998). Forgiveness and reconciliation: The importance of understanding how they differ. Counseling and Values, 42, 200-16.
    • (1998) Counseling and Values , vol.42 , pp. 200-216
    • Freedman, S.1
  • 37
    • 0002585482 scopus 로고
    • The exit-voice tradeoffin the labor market: Unionism, job tenure, quits, and separations
    • Freeman, R. B. (1980). The exit-voice tradeoffin the labor market: Unionism, job tenure, quits, and separations. Quarterly Journal of Economics, 94, 643-73.
    • (1980) Quarterly Journal of Economics , vol.94 , pp. 643-673
    • Freeman, R.B.1
  • 38
    • 0034170081 scopus 로고    scopus 로고
    • Interpersonal conflict at work and psychological outcomes: Testing a model among young workers
    • Frone, M. (2000). Interpersonal conflict at work and psychological outcomes: Testing a model among young workers. Journal of Occupational Health Psychology, 5, 246-55.
    • (2000) Journal of Occupational Health Psychology , vol.5 , pp. 246-255
    • Frone, M.1
  • 39
    • 0004124643 scopus 로고    scopus 로고
    • Human Resource Selection
    • South-Western College Publications
    • Gatewood, R. D., Field, H. S., and Barrick, M. (2008), Human Resource Selection. South-Western College Publications.
    • (2008)
    • Gatewood, R.D.1    Field, H.S.2    Barrick, M.3
  • 40
    • 0025557319 scopus 로고
    • An alternative "description of personality": The Big-Five factor structure
    • Goldberg, L. R. (1990). An alternative "description of personality": The Big-Five factor structure. Journal of Personality and Social Psychology, 59, 1216-229.
    • (1990) Journal of Personality and Social Psychology , vol.59 , pp. 1216-1229
    • Goldberg, L.R.1
  • 41
    • 0004303950 scopus 로고
    • Questionnaires Used in the Prediction of Trustworthiness in Pre-Employment Selection Decisions
    • An APA Task Force Report, Washington, DC: American Psychological Association
    • Goldberg, L. R., Grenier, J. R., Guion, L. B., Sechrest, L. B., and Wing, H. (1991). Questionnaires Used in the Prediction of Trustworthiness in Pre-Employment Selection Decisions. An APA Task Force Report, Washington, DC: American Psychological Association.
    • (1991)
    • Goldberg, L.R.1    Grenier, J.R.2    Guion, L.B.3    Sechrest, L.B.4    Wing, H.5
  • 42
    • 0001981421 scopus 로고
    • Reactions to procedural justice in pay distribu-tions: Do the means justify the ends?
    • Greenberg, J. (1987). Reactions to procedural justice in pay distribu-tions: Do the means justify the ends? Journal of Applied Psychology, 72, 55-61.
    • (1987) Journal of Applied Psychology , vol.72 , pp. 55-61
    • Greenberg, J.1
  • 43
    • 84970346060 scopus 로고
    • Organizational justice; yesterday, today, and tomorrow
    • Greenberg, J. (1990). Organizational justice; yesterday, today, and tomorrow. Journal of Management, 16, 399-432.
    • (1990) Journal of Management , vol.16 , pp. 399-432
    • Greenberg, J.1
  • 44
    • 0003966710 scopus 로고    scopus 로고
    • Dysfunctional Behavior in Organizations: Violent and Deviant Behavior
    • Greenwich, CT: Elsevier Science/JAI Press
    • Griffin, R. W., O'Leary-Kelly, A., and L. M. Collins (eds.). (1998). Dysfunctional Behavior in Organizations: Violent and Deviant Behavior. Greenwich, CT: Elsevier Science/JAI Press.
    • (1998)
    • Griffin, R.W.1    O'Leary-Kelly, A.2    Collins, L.M.3
  • 45
    • 84891303619 scopus 로고    scopus 로고
    • Workplace Bullying: Current Research and Next Steps. Paper presented as part of the symposium "Building a Research and Prevention Initiative for Workplace Violence
    • Work, Stress, and Health Conference, Miami, FL
    • Grubb, P. (2006). Workplace Bullying: Current Research and Next Steps. Paper presented as part of the symposium "Building a Research and Prevention Initiative for Workplace Violence." Work, Stress, and Health Conference, Miami, FL.
    • (2006)
    • Grubb, P.1
  • 46
    • 0007021211 scopus 로고    scopus 로고
    • Discrimination, Harassment, and the Failure of Diversity Training
    • Westport, CT: Quorum Books
    • Haines, R. and Hemphill, H. (1997). Discrimination, Harassment, and the Failure of Diversity Training. Westport, CT: Quorum Books.
    • (1997)
    • Haines, R.1    Hemphill, H.2
  • 47
    • 84990328650 scopus 로고    scopus 로고
    • When organizational voice systems fail: More on the deaf-ear syndrome and frustration effects
    • Harlos, K. P. (2001). When organizational voice systems fail: More on the deaf-ear syndrome and frustration effects. Journal of Applied Behavioral Science, 37, 324-42.
    • (2001) Journal of Applied Behavioral Science , vol.37 , pp. 324-342
    • Harlos, K.P.1
  • 48
    • 0004271326 scopus 로고    scopus 로고
    • Staffing Organizations
    • New York: Irwin/McGraw-Hill
    • Heneman, H. G. and Judge, T. A. (2008). Staffing Organizations. New York: Irwin/McGraw-Hill.
    • (2008)
    • Heneman, H.G.1    Judge, T.A.2
  • 49
    • 84951937855 scopus 로고    scopus 로고
    • Preventing insider-initiated workplace violence
    • In E. K. Kelloway, J. Barling, and J. J. Hurrell Jr. (eds.), Thousand Oaks, CA: Sage Publications, Inc
    • Herscovis, M. S. and Barling, J. (2006). Preventing insider-initiated workplace violence. In E. K. Kelloway, J. Barling, and J. J. Hurrell Jr. (eds.), Handbook of Workplace Violence (pp. 607-32). Thousand Oaks, CA: Sage Publications, Inc.
    • (2006) Handbook of Workplace Violence , pp. 607-632
    • Herscovis, M.S.1    Barling, J.2
  • 50
    • 0003610739 scopus 로고
    • Exit, Voice, and Loyalty
    • Cambridge, MA: Harvard University Press
    • Hirschman, A. O. (1970). Exit, Voice, and Loyalty. Cambridge, MA: Harvard University Press.
    • (1970)
    • Hirschman, A.O.1
  • 51
    • 0004207553 scopus 로고
    • Employee Turnover
    • Cincinnati, OH: Southwestern Publishing
    • Hom, P. W. and Griffeth, R. W. (1995). Employee Turnover. Cincinnati, OH: Southwestern Publishing.
    • (1995)
    • Hom, P.W.1    Griffeth, R.W.2
  • 53
    • 0010968695 scopus 로고
    • Preference for modes of dispute resolution as a function of process and decision control
    • Houlden, P., LaTour, S., Walker, L., and Thibaut, J. (1978). Preference for modes of dispute resolution as a function of process and decision control. Experimental Social Psychology, 14, 13-30.
    • (1978) Experimental Social Psychology , vol.14 , pp. 13-30
    • Houlden, P.1    LaTour, S.2    Walker, L.3    Thibaut, J.4
  • 54
    • 58149370343 scopus 로고
    • Validity and utility of alternative predictors of job performance
    • Hunter, J. E. and Hunter, R. F. (1984). Validity and utility of alternative predictors of job performance. Psychological Bulletin, 96, 72-98.
    • (1984) Psychological Bulletin , vol.96 , pp. 72-98
    • Hunter, J.E.1    Hunter, R.F.2
  • 55
    • 0033269836 scopus 로고    scopus 로고
    • Toward a comprehensive model for the assess-ment and management of intraorganizational conflict: Developing the framework
    • Jameson, J. K. (1999). Toward a comprehensive model for the assess-ment and management of intraorganizational conflict: Developing the framework. The International Journal of Conflict Management, 10, 268-94.
    • (1999) The International Journal of Conflict Management , vol.10 , pp. 268-294
    • Jameson, J.K.1
  • 56
    • 0001082403 scopus 로고
    • Initial comparisons of patterned behavior description interviews versus unstructured interviews
    • Janz, T. (1982). Initial comparisons of patterned behavior description interviews versus unstructured interviews. Journal of Applied Psychology, 67, 577-80.
    • (1982) Journal of Applied Psychology , vol.67 , pp. 577-580
    • Janz, T.1
  • 57
    • 0009826316 scopus 로고
    • A multi-method examination of the benefits and detriments of intra-group conflict
    • Jehn, K. A. (1995). A multi-method examination of the benefits and detriments of intra-group conflict. Administrative Science Quarterly, 40, 256-82.
    • (1995) Administrative Science Quarterly , vol.40 , pp. 256-282
    • Jehn, K.A.1
  • 58
    • 34547467787 scopus 로고    scopus 로고
    • Handbook of Restorative Justice
    • Cullompton, Devon, UK: Willan Publishing
    • Johnstone, G. and Van Ness, D. W. (2007). Handbook of Restorative Justice. Cullompton, Devon, UK: Willan Publishing.
    • (2007)
    • Johnstone, G.1    Van Ness, D.W.2
  • 59
    • 1842549449 scopus 로고    scopus 로고
    • New forms of work organization and their impact on the grievance procedure
    • In E. Eaton and J. H. Keefe (eds.), Champaign, IL: Industrial Relations Research Association
    • Kaminski, M. (1999). New forms of work organization and their impact on the grievance procedure. In E. Eaton and J. H. Keefe (eds.), Employment Dispute Resolution and Worker Rights (pp. 219-46). Champaign, IL: Industrial Relations Research Association.
    • (1999) Employment Dispute Resolution and Worker Rights , pp. 219-246
    • Kaminski, M.1
  • 60
    • 84891314121 scopus 로고    scopus 로고
    • Exploring Persistent Patterns of Workplace Aggression. Paper presented as part of symposium "Workplace Abuse, Aggression, Bullying, and Incivility: Conceptual Integration and Empirical Insights
    • Annual meeting of the Academy of Management, Denver, CO
    • Keashly, L. and Neuman, J. H. (2002). Exploring Persistent Patterns of Workplace Aggression. Paper presented as part of symposium "Workplace Abuse, Aggression, Bullying, and Incivility: Conceptual Integration and Empirical Insights," Annual meeting of the Academy of Management, Denver, CO.
    • (2002)
    • Keashly, L.1    Neuman, J.H.2
  • 61
    • 33748653636 scopus 로고    scopus 로고
    • The Nature, Extent and Impact of Emotional Abuse in the Workplace: Results of a Statewide Survey
    • Paper presented at the Academy of Management Conference, Toronto, Canada in August 2000
    • Keashly, L. and Jagatic, K. (2000). The Nature, Extent and Impact of Emotional Abuse in the Workplace: Results of a Statewide Survey. Paper presented at the Academy of Management Conference, Toronto, Canada in August 2000.
    • (2000)
    • Keashly, L.1    Jagatic, K.2
  • 62
    • 0016779859 scopus 로고
    • On the folly of rewarding A, while hoping for B
    • Kerr, S. (1975). On the folly of rewarding A, while hoping for B. Academy of Management Journal, 18, 769-83.
    • (1975) Academy of Management Journal , vol.18 , pp. 769-783
    • Kerr, S.1
  • 63
    • 0011448303 scopus 로고
    • Determinants of grievance activity and the grievance system's impact on employee behavior: An integrative perspective
    • Klaas, B. S. (1989). Determinants of grievance activity and the grievance system's impact on employee behavior: An integrative perspective. Academy of Management Review, 14, 445-58.
    • (1989) Academy of Management Review , vol.14 , pp. 445-458
    • Klaas, B.S.1
  • 64
    • 0000827114 scopus 로고
    • Managerial reactions to employee dissent: The impact of grievance activity on performance ratings
    • Klaas, B. S. and DeNisi, A. S. (1989). Managerial reactions to employee dissent: The impact of grievance activity on performance ratings. Academy of Management Journal, 32, 705-18.
    • (1989) Academy of Management Journal , vol.32 , pp. 705-718
    • Klaas, B.S.1    DeNisi, A.S.2
  • 65
    • 84891330651 scopus 로고    scopus 로고
    • Getting Ready to Sue the Boss? Not So Fast
    • December 30, 2007
    • Koppel, N. (2007). Getting Ready to Sue the Boss? Not So Fast. Wall Street Journal, December 30, 2007.
    • (2007) Wall Street Journal
    • Koppel, N.1
  • 66
    • 0002014647 scopus 로고
    • Beyond fairness: A theory of allocation preferences
    • In G. Mikula (ed.), New York: Springer-Verlag
    • Leventhal, G. S., Karuza, J., and Fry, W. R. (1980). Beyond fairness: A theory of allocation preferences. In G. Mikula (ed.), Justice and Social Interaction: 167-218. New York: Springer-Verlag.
    • (1980) Justice and Social Interaction , pp. 167-218
    • Leventhal, G.S.1    Karuza, J.2    Fry, W.R.3
  • 67
    • 0001997475 scopus 로고    scopus 로고
    • Developing and maintaining trust in work relationships
    • In R. M. Kramer, and T. R. Tyler (eds.), Thousand Oaks, CA; Sage Publications, Inc
    • Lewicki, R. J. and Bunker, B. B. (1996). Developing and maintaining trust in work relationships. In R. M. Kramer, and T. R. Tyler (eds.), Trust in Organizations: Frontiers of Theory and Research (pp. 114-39). Thousand Oaks, CA; Sage Publications, Inc.
    • (1996) Trust in Organizations: Frontiers of Theory and Research , pp. 114-139
    • Lewicki, R.J.1    Bunker, B.B.2
  • 68
    • 84965695739 scopus 로고
    • Conflict resolution in the nonunion firm: A theoretical and empirical analysis
    • Lewin, D. (1987). Conflict resolution in the nonunion firm: A theoretical and empirical analysis. Journal of Conflict Resolution, 31, 465-502.
    • (1987) Journal of Conflict Resolution , vol.31 , pp. 465-502
    • Lewin, D.1
  • 69
    • 0003133425 scopus 로고    scopus 로고
    • Behavioral outcomes of grievance activity
    • Lewin, D., and Peterson, R. B. (1999). Behavioral outcomes of grievance activity. Industrial Relations, 38, 554-76.
    • (1999) Industrial Relations , vol.38 , pp. 554-576
    • Lewin, D.1    Peterson, R.B.2
  • 70
    • 0003508956 scopus 로고
    • The Modern Grievance Procedure in the United States: A Theoretical and Empirical Analysis
    • Westport, CT: Quorum
    • Lewin, D. and Peterson, R. B. (1988). The Modern Grievance Procedure in the United States: A Theoretical and Empirical Analysis. Westport, CT: Quorum.
    • (1988)
    • Lewin, D.1    Peterson, R.B.2
  • 72
    • 20444433260 scopus 로고    scopus 로고
    • Interpersonal mistreatment in the workplace: The interface and impact of general incivility and sexual harassment
    • Lim, S. and Cortina, L. M. (2005). Interpersonal mistreatment in the workplace: The interface and impact of general incivility and sexual harassment. Journal of Applied Psychology, 90, 483-96.
    • (2005) Journal of Applied Psychology , vol.90 , pp. 483-496
    • Lim, S.1    Cortina, L.M.2
  • 73
    • 3543102563 scopus 로고    scopus 로고
    • Emerging Systems for Managing Workplace Conflict
    • San Francisco, CA: Jossey-Bass
    • Lipsky, D. B., Seeber, R. L., and Fincher, R. (2003). Emerging Systems for Managing Workplace Conflict. San Francisco, CA: Jossey-Bass.
    • (2003)
    • Lipsky, D.B.1    Seeber, R.L.2    Fincher, R.3
  • 74
    • 0003774589 scopus 로고
    • Blowing the Whistle: The Organizational and Legal Implications for Companies and Employees
    • New York: Lexington
    • Miceli, M. P. and Near, J. P. (1992). Blowing the Whistle: The Organizational and Legal Implications for Companies and Employees. New York: Lexington.
    • (1992)
    • Miceli, M.P.1    Near, J.P.2
  • 75
    • 0005833078 scopus 로고    scopus 로고
    • Distributive justice evaluations in two cultural contexts: A comparison of U.S. and South Korean teachers
    • Mueller, C. W., Iverson, R. D., and Jo, D. G., (1999). Distributive justice evaluations in two cultural contexts: A comparison of U.S. and South Korean teachers, Human Relations, 52, 869-93.
    • (1999) Human Relations , vol.52 , pp. 869-893
    • Mueller, C.W.1    Iverson, R.D.2    Jo, D.G.3
  • 77
    • 4444383495 scopus 로고    scopus 로고
    • Workplace Bullying: A Costly Business Secret
    • Auckland: Penguin Global
    • Needham, A. W. (2004). Workplace Bullying: A Costly Business Secret. Auckland: Penguin Global.
    • (2004)
    • Needham, A.W.1
  • 78
    • 0012233199 scopus 로고    scopus 로고
    • Employee Training and Development
    • Boston, MA: Irwin McGraw-Hill
    • Noe, R. A. (2005). Employee Training and Development. Boston, MA: Irwin McGraw-Hill.
    • (2005)
    • Noe, R.A.1
  • 79
    • 84976124778 scopus 로고
    • Wrongdoing and forgiveness
    • North, J. (1987). Wrongdoing and forgiveness. Philosophy, 62, 499-508.
    • (1987) Philosophy , vol.62 , pp. 499-508
    • North, J.1
  • 80
    • 0031526530 scopus 로고    scopus 로고
    • To grieve or not to grieve? Factors related to voicing discontent in an organizational simulation
    • Olson-Buchanan, J. B. (1997). To grieve or not to grieve? Factors related to voicing discontent in an organizational simulation. The International Journal for Conflict Management, 8(2), 132-47.
    • (1997) The International Journal for Conflict Management , vol.8 , Issue.2 , pp. 132-147
    • Olson-Buchanan, J.B.1
  • 81
    • 0030543735 scopus 로고    scopus 로고
    • Voicing discontent: What happens to the grievance filer after the grievance
    • Olson-Buchanan, J. B. (1996). Voicing discontent: What happens to the grievance filer after the grievance. Journal of Applied Psychology, 81, 52-63.
    • (1996) Journal of Applied Psychology , vol.81 , pp. 52-63
    • Olson-Buchanan, J.B.1
  • 82
    • 38049150198 scopus 로고    scopus 로고
    • An integrative model of experiencing and responding to mistreatment at work
    • Olson-Buchanan, J. B. and Boswell, W. R. (2008). An integrative model of experiencing and responding to mistreatment at work. Academy of Management Review, 33, 76-96.
    • (2008) Academy of Management Review , vol.33 , pp. 76-96
    • Olson-Buchanan, J.B.1    Boswell, W.R.2
  • 83
    • 33646591573 scopus 로고    scopus 로고
    • Blurring boundaries: Correlates of integration and segmentation between work and nonwork
    • Olson-Buchanan, J. B. and Boswell, W. R. (2006). Blurring boundaries: Correlates of integration and segmentation between work and nonwork. Journal of Vocational Behavior, 68, 432-45.
    • (2006) Journal of Vocational Behavior , vol.68 , pp. 432-445
    • Olson-Buchanan, J.B.1    Boswell, W.R.2
  • 84
    • 0036982318 scopus 로고    scopus 로고
    • The role of employee loyalty and formality in voicing discontent
    • Olson-Buchanan, J. B. and Boswell, W. R. (2002). The role of employee loyalty and formality in voicing discontent. Journal of Applied Psychology, 87, 1167-74.
    • (2002) Journal of Applied Psychology , vol.87 , pp. 1167-1174
    • Olson-Buchanan, J.B.1    Boswell, W.R.2
  • 85
    • 0003618707 scopus 로고    scopus 로고
    • Hidden Value: How Great Companies Achieve Extraordinary Results with Ordinary People
    • Harvard Business School Press, Boston, MA
    • O'Reilly, C. A. and Pfeffer, J. (2000). Hidden Value: How Great Companies Achieve Extraordinary Results with Ordinary People. Harvard Business School Press, Boston, MA.
    • (2000)
    • O'Reilly, C.A.1    Pfeffer, J.2
  • 87
    • 0039888140 scopus 로고    scopus 로고
    • When workers flout convention: A study of workplace incivility
    • Pearson, C. M., Andersson, L. M., and Wegner, J. W. (2001). When workers flout convention: A study of workplace incivility. Human Relations, 54, 1397-419.
    • (2001) Human Relations , vol.54 , pp. 1397-1419
    • Pearson, C.M.1    Andersson, L.M.2    Wegner, J.W.3
  • 89
    • 0001301740 scopus 로고
    • Organizational conflict: Concepts and models
    • Pondy, L. R. (1967). Organizational conflict: Concepts and models. Administrative Science Quarterly, 12, 296-320.
    • (1967) Administrative Science Quarterly , vol.12 , pp. 296-320
    • Pondy, L.R.1
  • 90
    • 84973751153 scopus 로고
    • Strategies for third party intervention
    • Prein, H. (1987). Strategies for third party intervention. Human Relations, 40, 699-719.
    • (1987) Human Relations , vol.40 , pp. 699-719
    • Prein, H.1
  • 91
    • 0003693282 scopus 로고
    • Social Conflict: Escalation, Stalemate, and Settlement
    • New York: Newberry Award Records
    • Pruitt, D., and Rubin, J. Z. (1986). Social Conflict: Escalation, Stalemate, and Settlement. New York: Newberry Award Records.
    • (1986)
    • Pruitt, D.1    Rubin, J.Z.2
  • 92
    • 84952075665 scopus 로고
    • Referent role and styles of handling interpersonal conflict
    • Rahim, M. A. (1986). Referent role and styles of handling interpersonal conflict. Journal of Social Psychology, 126, 79-86.
    • (1986) Journal of Social Psychology , vol.126 , pp. 79-86
    • Rahim, M.A.1
  • 93
    • 84952019517 scopus 로고    scopus 로고
    • Workplace bullying
    • In E. K. Kelloway, J. Barling, and J. J. Hurrell Jr. (eds.), Thousand Oaks, CA: Sage Publications, Inc
    • Rayner, C. and Cooper, C. L. (2006). Workplace bullying. In E. K. Kelloway, J. Barling, and J. J. Hurrell Jr. (eds.), Handbook of Workplace Violence (pp. 121-45). Thousand Oaks, CA: Sage Publications, Inc.
    • (2006) Handbook of Workplace Violence , pp. 121-145
    • Rayner, C.1    Cooper, C.L.2
  • 94
    • 4544235530 scopus 로고    scopus 로고
    • Workplace Bullying: What Do We Know, Who Is to Blame and What Can We Do?
    • New York: Taylor and Francis
    • Rayner, C., Hoel, H., and Cooper, C. L. (2002). Workplace Bullying: What Do We Know, Who Is to Blame and What Can We Do? New York: Taylor and Francis.
    • (2002)
    • Rayner, C.1    Hoel, H.2    Cooper, C.L.3
  • 95
    • 0348169010 scopus 로고
    • Impact of topic and source of disagreement on conflict management
    • Renwick, P. A. (1975). Impact of topic and source of disagreement on conflict management. Organizational Behavior and Human Performance, 14, 416-25.
    • (1975) Organizational Behavior and Human Performance , vol.14 , pp. 416-425
    • Renwick, P.A.1
  • 96
    • 84928837606 scopus 로고
    • Forgiveness
    • Richards, N. (1988). Forgiveness. Ethics, 99, 77-97.
    • (1988) Ethics , vol.99 , pp. 77-97
    • Richards, N.1
  • 98
    • 0030351690 scopus 로고    scopus 로고
    • Trust and breach of the psychological contract
    • Robinson, S. L. (1996). Trust and breach of the psychological contract. Administrative Science Quarterly, 41, 574-99.
    • (1996) Administrative Science Quarterly , vol.41 , pp. 574-599
    • Robinson, S.L.1
  • 99
    • 84985275062 scopus 로고
    • Violating the psychological contract: Not the exception but the norm
    • Robinson, S. L., and Rousseau, D. M. (1994). Violating the psychological contract: Not the exception but the norm. Journal of Organizational Behavior, 15, 245-59.
    • (1994) Journal of Organizational Behavior , vol.15 , pp. 245-259
    • Robinson, S.L.1    Rousseau, D.M.2
  • 100
    • 0003502190 scopus 로고
    • Psychological Contracts in Organizations: Understanding Written and Unwritten Agreements
    • Newbury Park, CA: Sage
    • Rousseau, D. M. (1995). Psychological Contracts in Organizations: Understanding Written and Unwritten Agreements. Newbury Park, CA: Sage.
    • (1995)
    • Rousseau, D.M.1
  • 104
    • 0003966965 scopus 로고    scopus 로고
    • Social Dominance: An Intergroup Theory of Social Hierarchy and Oppression
    • Cambridge: Cambridge University Press
    • Sidanius, J., and Pratto, F. (1999). Social Dominance: An Intergroup Theory of Social Hierarchy and Oppression. Cambridge: Cambridge University Press.
    • (1999)
    • Sidanius, J.1    Pratto, F.2
  • 105
    • 84891342344 scopus 로고
    • Is IBM's open door policy still ajar? Ethikos and Corporate Conduct Quarterly
    • Available at, accessed June 15, 2007
    • Singer, A. W. (1992). Is IBM's open door policy still ajar? Ethikos and Corporate Conduct Quarterly. Available at http://www.singerpubs.com/ethikos/html/ibm.html, accessed June 15, 2007.
    • (1992)
    • Singer, A.W.1
  • 106
    • 21144460988 scopus 로고
    • Social accounts in conflict situations: Using explanations to manage conflict
    • Sitkin, S. B. and Bies, R. J. (1993). Social accounts in conflict situations: Using explanations to manage conflict. Human Relations, 46, 349-70.
    • (1993) Human Relations , vol.46 , pp. 349-370
    • Sitkin, S.B.1    Bies, R.J.2
  • 107
    • 0002116947 scopus 로고    scopus 로고
    • Controlling the Costs of Conflict: How to Design a System for Your Organization
    • San Francisco, CA: John Wiley and Sons
    • Slaikeu, K. A. and Hasson, R. H. (1998). Controlling the Costs of Conflict: How to Design a System for Your Organization. San Francisco, CA: John Wiley and Sons.
    • (1998)
    • Slaikeu, K.A.1    Hasson, R.H.2
  • 108
    • 0032177778 scopus 로고    scopus 로고
    • Development of four self-report measures of job stressors and strain: Interpersonal Conflict at Work Scale, Organizational Constraints Scale, Quantitative Workload Inventory, and Physical Symptoms Inventory
    • Spector, P. and Jex, S. (1998). Development of four self-report measures of job stressors and strain: Interpersonal Conflict at Work Scale, Organizational Constraints Scale, Quantitative Workload Inventory, and Physical Symptoms Inventory. Journal of Occupational Health Psychology, 3, 356-67.
    • (1998) Journal of Occupational Health Psychology , vol.3 , pp. 356-367
    • Spector, P.1    Jex, S.2
  • 109
    • 84861663631 scopus 로고    scopus 로고
    • Emerging Perspectives on Managing Organizational Justice
    • Greenwich, CT: Information Age Publishing
    • Steiner, D. D., Skarlicki, D. P., and Gilliand, S. W. (eds.) (2002). Emerging Perspectives on Managing Organizational Justice. Greenwich, CT: Information Age Publishing.
    • (2002)
    • Steiner, D.D.1    Skarlicki, D.P.2    Gilliand, S.W.3
  • 110
    • 0037578778 scopus 로고    scopus 로고
    • Repair or Revenge: Victims and Restorative Justice
    • Oxford: Oxford University Press
    • Strang, H. (2002). Repair or Revenge: Victims and Restorative Justice. Oxford: Oxford University Press.
    • (2002)
    • Strang, H.1
  • 111
    • 34548204469 scopus 로고    scopus 로고
    • The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn't
    • New York: Business Plus
    • Sutton, R. I. (2007). The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn't. New York: Business Plus.
    • (2007)
    • Sutton, R.I.1
  • 112
    • 8344244503 scopus 로고    scopus 로고
    • Dimensionality and validity of a structured telephone reference check procedure
    • Taylor, P. J., Pajo, K., Cheung, G. W., and Stringfield, P. (2004). Dimensionality and validity of a structured telephone reference check procedure. Personnel Psychology, 57, 745-72.
    • (2004) Personnel Psychology , vol.57 , pp. 745-772
    • Taylor, P.J.1    Pajo, K.2    Cheung, G.W.3    Stringfield, P.4
  • 113
    • 34248650134 scopus 로고    scopus 로고
    • Abusive supervision in work organizations: Review, synthesis, and research agenda
    • Tepper, B. J. (2000a). Abusive supervision in work organizations: Review, synthesis, and research agenda. Journal of Management, 33, 261-89.
    • (2000) Journal of Management , vol.33 , pp. 261-289
    • Tepper, B.J.1
  • 114
    • 0035211357 scopus 로고    scopus 로고
    • Health consequences of organizational injustice: Tests of main and interactive effects
    • Tepper, B. J. (2000b). Health consequences of organizational injustice: Tests of main and interactive effects. Organizational Behavior and Human Decision Processes, 86, 197-216.
    • (2000) Organizational Behavior and Human Decision Processes , vol.86 , pp. 197-216
    • Tepper, B.J.1
  • 115
    • 0002938279 scopus 로고
    • Conflict and conflict management
    • In M. Dunnette (ed.), Chicago: Rand McNally
    • Thomas, K. W. (1976). Conflict and conflict management. In M. Dunnette (ed.), Handbook of Industrial and Organizational Psychology (pp. 889-933). Chicago: Rand McNally.
    • (1976) Handbook of Industrial and Organizational Psychology , pp. 889-933
    • Thomas, K.W.1
  • 116
    • 0003719195 scopus 로고
    • The Thomas-Kilmann Conflict Mode Instrument
    • Tuxedo, NY: Xicom
    • Thomas, K. W. and Kilmann, R. H. (1974). The Thomas-Kilmann Conflict Mode Instrument. Tuxedo, NY: Xicom.
    • (1974)
    • Thomas, K.W.1    Kilmann, R.H.2
  • 117
    • 0040591944 scopus 로고
    • Deriving benefits from conflict resolution: A macro-justice approach
    • Todor, W. D. and Owen, C. L. (1991). Deriving benefits from conflict resolution: A macro-justice approach. Employee Responsibilities and Rights Journal, 4, 37-49.
    • (1991) Employee Responsibilities and Rights Journal , vol.4 , pp. 37-49
    • Todor, W.D.1    Owen, C.L.2
  • 118
    • 1142303099 scopus 로고    scopus 로고
    • The road to reconciliation: Antecedents of victim willingness to reconcile following a broken promise
    • Tomlinson, E. C., Dineen, B. R., and Lewicki, R. J. (2004). The road to reconciliation: Antecedents of victim willingness to reconcile following a broken promise. Journal of Management, 30, 165-87.
    • (2004) Journal of Management , vol.30 , pp. 165-187
    • Tomlinson, E.C.1    Dineen, B.R.2    Lewicki, R.J.3
  • 119
    • 0033137337 scopus 로고    scopus 로고
    • Applicant reactions to test scores banding in entry-level and promotional contexts
    • Truxillo, D. M. and Bauer, T. N. (1999). Applicant reactions to test scores banding in entry-level and promotional contexts. Journal of Applied Psychology, 84, 322-339.
    • (1999) Journal of Applied Psychology , vol.84 , pp. 322-339
    • Truxillo, D.M.1    Bauer, T.N.2
  • 120
    • 0035733548 scopus 로고    scopus 로고
    • Multiple dimensions of procedural justice: Longitudinal effects on selection system fairness and test-taking self-efficacy
    • Truxillo, D. M., Bauer, T. N., and Sanchez, R. J. (2001). Multiple dimensions of procedural justice: Longitudinal effects on selection system fairness and test-taking self-efficacy. International Journal of Selection and Assessment, 9, 336-49.
    • (2001) International Journal of Selection and Assessment , vol.9 , pp. 336-349
    • Truxillo, D.M.1    Bauer, T.N.2    Sanchez, R.J.3
  • 121
    • 0036985153 scopus 로고    scopus 로고
    • Selection fairness information and applicant reactions: A longitudinal field study
    • Truxillo, D. M., Bauer, T. N., Campion, M. A., and Paronto, M. E. (2002). Selection fairness information and applicant reactions: A longitudinal field study. Journal of Applied Psychology, 87, 1020-31.
    • (2002) Journal of Applied Psychology , vol.87 , pp. 1020-1031
    • Truxillo, D.M.1    Bauer, T.N.2    Campion, M.A.3    Paronto, M.E.4
  • 122
    • 84964131206 scopus 로고
    • Interpersonal conflict at work: An analysis of behavioral responses
    • Volkema, R. J. and Bergmann, T. J. (1989). Interpersonal conflict at work: An analysis of behavioral responses. Human Relations, 42, 757-70.
    • (1989) Human Relations , vol.42 , pp. 757-770
    • Volkema, R.J.1    Bergmann, T.J.2
  • 123
    • 0039471743 scopus 로고    scopus 로고
    • Third-party sensemaking in interpersonal conflicts at work: A theoretical framework
    • Volkema, R. J., Farquhar, K., and Bergmann, T. J. (1996). Third-party sensemaking in interpersonal conflicts at work: A theoretical framework. Human Relations, 49, 1437-54.
    • (1996) Human Relations , vol.49 , pp. 1437-1454
    • Volkema, R.J.1    Farquhar, K.2    Bergmann, T.J.3
  • 124
    • 0008948147 scopus 로고    scopus 로고
    • Effective events theory: A theoretical discussion of the structure, cause, and consequences of affective experiences at work
    • In B. M. Staw and L. L. Cummings (eds.), Greenwich, CT: Elsevier Science/JAI Press
    • Weiss, H. M. and Cropanzano, R (1996). Effective events theory: A theoretical discussion of the structure, cause, and consequences of affective experiences at work. In B. M. Staw and L. L. Cummings (eds.), Research in Organizational Behavior: An Annual Series of Analytical Essays and Critical Reviews (pp. 1-74). Greenwich, CT: Elsevier Science/JAI Press.
    • (1996) Research in Organizational Behavior: An Annual Series of Analytical Essays and Critical Reviews , pp. 1-74
    • Weiss, H.M.1    Cropanzano, R.2
  • 127
    • 49649094027 scopus 로고
    • Quick response: Key to resolving complaints
    • Wilensky, R. and Jones, K. (1994). Quick response: Key to resolving complaints. HR Magazine, 39(3), 42-7.
    • (1994) HR Magazine , vol.39 , Issue.3 , pp. 42-47
    • Wilensky, R.1    Jones, K.2
  • 128
    • 84891294494 scopus 로고    scopus 로고
    • The criterion-related validity of a structured letter of reference using multiple raters and multiple performance criteria
    • Working paper
    • Zimmerman, R. D., Triana, M. C., and Barrick, M. R. The criterion-related validity of a structured letter of reference using multiple raters and multiple performance criteria. Working paper.
    • Zimmerman, R.D.1    Triana, M.C.2    Barrick, M.R.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.