메뉴 건너뛰기




Volumn 49, Issue 11, 1996, Pages 1437-1454

Third-party sensemaking in interpersonal conflicts at work: A theoretical framework

Author keywords

Attribution theory; Conflict management; Organizational communication; Sensemaking; Social accounts

Indexed keywords


EID: 0039471743     PISSN: 00187267     EISSN: None     Source Type: Journal    
DOI: 10.1177/001872679604901104     Document Type: Article
Times cited : (56)

References (62)
  • 2
    • 84973746077 scopus 로고
    • Emotion in the workplace: A reappraisal
    • ASHFORTH, B. E., & HUMPHREY, R. H. Emotion in the workplace: A reappraisal. Human Relations, 1995, 48(2), 97-125.
    • (1995) Human Relations , vol.48 , Issue.2 , pp. 97-125
    • Ashforth, B.E.1    Humphrey, R.H.2
  • 3
    • 0003010471 scopus 로고
    • Social identity theory and the organization
    • ASHFORTH, B. E., & MAEL, F. Social identity theory and the organization. Academy of Management Review, 1989, 74(1), 20-39.
    • (1989) Academy of Management Review , vol.74 , Issue.1 , pp. 20-39
    • Ashforth, B.E.1    Mael, F.2
  • 4
    • 0001089569 scopus 로고
    • Personality and organizational conflict: Effects of the Type A behavior pattern and self-monitoring
    • BARON, R. A. Personality and organizational conflict: Effects of the Type A behavior pattern and self-monitoring. Organizational Behavior and Human Decision Processes, 1989, 44(2), 281-296.
    • (1989) Organizational Behavior and Human Decision Processes , vol.44 , Issue.2 , pp. 281-296
    • Baron, R.A.1
  • 5
    • 0007425177 scopus 로고
    • Understanding and managing interpersonal conflict at work: Its issues, interactive processes, and consequences
    • M. A. Rahim (Ed.), New York: Praeger
    • BERGMANN, T. J., & VOLKEMA, R. J. Understanding and managing interpersonal conflict at work: Its issues, interactive processes, and consequences. In M. A. Rahim (Ed.), Managing conflict: An interdisciplinary approach. New York: Praeger, 1989, pp. 7-19.
    • (1989) Managing Conflict: An Interdisciplinary Approach , pp. 7-19
    • Bergmann, T.J.1    Volkema, R.J.2
  • 6
    • 84985251631 scopus 로고
    • Issues, behavioral responses and consequences in interpersonal conflicts
    • BERGMANN, T. J., & VOLKEMA, R. J. Issues, behavioral responses and consequences in interpersonal conflicts. Journal of Organizational Behavior, 1994, 75, 467-471.
    • (1994) Journal of Organizational Behavior , vol.75 , pp. 467-471
    • Bergmann, T.J.1    Volkema, R.J.2
  • 7
    • 0019844828 scopus 로고
    • The role of coping responses and social resources in attenuating the stress of life events
    • BILLINGS, A. G., & MOOS, R. H. The role of coping responses and social resources in attenuating the stress of life events. Journal of Behavioral Medicine, 1981, 4(2), 139-157.
    • (1981) Journal of Behavioral Medicine , vol.4 , Issue.2 , pp. 139-157
    • Billings, A.G.1    Moos, R.H.2
  • 9
    • 0002641907 scopus 로고
    • Toward understanding the relationship between feeling states and social behavior
    • A. Hastorf and A. Isen (Eds.), New York: Elsevier/North-Holland
    • CLARK, M., & ISEN, A. Toward understanding the relationship between feeling states and social behavior. In A. Hastorf and A. Isen (Eds.), Cognitive social psychology. New York: Elsevier/North-Holland, 1982, pp. 73-108.
    • (1982) Cognitive Social Psychology , pp. 73-108
    • Clark, M.1    Isen, A.2
  • 11
    • 85033768660 scopus 로고
    • Management communication and the grapevine
    • S. D. Ferguson and S. Ferguson (Eds.). New Brunswick, NJ: Transaction
    • DAVIS, K. Management communication and the grapevine. In S. D. Ferguson and S. Ferguson (Eds.). Organizational communication. New Brunswick, NJ: Transaction, 1988, pp. 277-289.
    • (1988) Organizational Communication , pp. 277-289
    • Davis, K.1
  • 13
    • 84973830768 scopus 로고
    • Social support under conditions of organizational ambiguity
    • ERERA, I. P. Social support under conditions of organizational ambiguity. Human Relations, 1992, 45(3), 247-264.
    • (1992) Human Relations , vol.45 , Issue.3 , pp. 247-264
    • Erera, I.P.1
  • 17
    • 84928218234 scopus 로고
    • Conflict management in the public workforce: Frequent means of coping and consequences of action
    • GAERTNER, G. H., RAMNARAYAN, S., & GAERTNER, K. N. Conflict management in the public workforce: Frequent means of coping and consequences of action. Review of Public Personnel Administration, 1985, 5(3), 65-77.
    • (1985) Review of Public Personnel Administration , vol.5 , Issue.3 , pp. 65-77
    • Gaertner, G.H.1    Ramnarayan, S.2    Gaertner, K.N.3
  • 18
    • 84989052656 scopus 로고
    • Sensemaking and sensegiving in strategic change initiation
    • GIOIA, D., & CHITTIPEDDI, K. Sensemaking and sensegiving in strategic change initiation. Strategic Management Journal, 1991, 12, 433-448.
    • (1991) Strategic Management Journal , vol.12 , pp. 433-448
    • Gioia, D.1    Chittipeddi, K.2
  • 19
    • 0000352360 scopus 로고
    • The development and application of a classification scheme of informal helping behaviors
    • GOTTLIEB, B. H. The development and application of a classification scheme of informal helping behaviors. Canadian Journal of Behavioral Science, 1978, 10, 105-115.
    • (1978) Canadian Journal of Behavioral Science , vol.10 , pp. 105-115
    • Gottlieb, B.H.1
  • 21
    • 0011476542 scopus 로고
    • Social perception as problem solving
    • J. Carroll and S. Payne (Eds.), Hillsdale, NJ: Lawrence Erlbaum
    • GREENE, D. Social perception as problem solving. In J. Carroll and S. Payne (Eds.), Cognition and social behavior. Hillsdale, NJ: Lawrence Erlbaum, 1976, pp. 155-161.
    • (1976) Cognition and Social Behavior , pp. 155-161
    • Greene, D.1
  • 22
    • 0040701913 scopus 로고
    • Contrasts between understanding of self and understanding others
    • R. L. Leahy (Ed.), Orlando, FL: Academic Press
    • HART, D., & DAMON, W. Contrasts between understanding of self and understanding others. In R. L. Leahy (Ed.), The development of self. Orlando, FL: Academic Press, 1985, pp. 151-178.
    • (1985) The Development of Self , pp. 151-178
    • Hart, D.1    Damon, W.2
  • 25
    • 1542637747 scopus 로고
    • Personal networks of women and minorities in management: A conceptual framework
    • IBARRA, H. Personal networks of women and minorities in management: A conceptual framework. Academy of Management Review, 1993, 18(1), 56-87.
    • (1993) Academy of Management Review , vol.18 , Issue.1 , pp. 56-87
    • Ibarra, H.1
  • 26
    • 0000036920 scopus 로고
    • Toward understanding the role of affect in cognition
    • R. S. Wyer and T. Srull (Eds.), Hillsdale, NJ: Lawrence Erlbaum
    • ISEN, A. Toward understanding the role of affect in cognition. In R. S. Wyer and T. Srull (Eds.), Handbook of social cognition. Hillsdale, NJ: Lawrence Erlbaum, 1984, pp. 179-236.
    • (1984) Handbook of Social Cognition , pp. 179-236
    • Isen, A.1
  • 27
    • 0000632254 scopus 로고
    • Stress in organizations
    • M. D. Dunnette and L. M. Hough (Eds.), Palo Alto, CA: Consulting Psychologists Press
    • KAHN, R. L., & BYOSIERE, P. Stress in organizations. In M. D. Dunnette and L. M. Hough (Eds.), Handbook of industrial and organizational psychology. Palo Alto, CA: Consulting Psychologists Press, 1990, pp. 571-650.
    • (1990) Handbook of Industrial and Organizational Psychology , pp. 571-650
    • Kahn, R.L.1    Byosiere, P.2
  • 28
    • 0001851459 scopus 로고
    • Stage and sequence: The cognitive-development approach to socialization
    • D. A. Goslin (Ed.), Chicago, IL: Rand McNally
    • KOHLBERG, L. Stage and sequence: The cognitive-development approach to socialization. In D. A. Goslin (Ed.), Handbook of socialization theory and research. Chicago, IL: Rand McNally, 1969, pp. 347-480.
    • (1969) Handbook of Socialization Theory and Research , pp. 347-480
    • Kohlberg, L.1
  • 29
    • 0001038325 scopus 로고
    • The dynamic interplay between employees' feedback-seeking strategies and supervisors' delivery of performance feedback
    • LARSON, J. R., Jr. The dynamic interplay between employees' feedback-seeking strategies and supervisors' delivery of performance feedback. Academy of Management Review, 1989, 14(3), 408-422.
    • (1989) Academy of Management Review , vol.14 , Issue.3 , pp. 408-422
    • Larson J.R., Jr.1
  • 30
    • 0019027048 scopus 로고
    • Surprise and sense-making: What newcomers experience in entering unfamiliar organizational settings
    • LOUIS, M. R. Surprise and sense-making: What newcomers experience in entering unfamiliar organizational settings. Administrative Science Quarterly, 1980, 25, 226-251.
    • (1980) Administrative Science Quarterly , vol.25 , pp. 226-251
    • Louis, M.R.1
  • 31
    • 58149425798 scopus 로고
    • A theory of human motivation
    • MASLOW, A. H. A theory of human motivation. Psychological Review, 1943, 1, 370-396.
    • (1943) Psychological Review , vol.1 , pp. 370-396
    • Maslow, A.H.1
  • 33
    • 0003891615 scopus 로고
    • Chicago, IL: University of Chicago Press
    • MEAD, G. H. Mind, self, and society. Chicago, IL: University of Chicago Press, 1934.
    • (1934) Mind, Self, and Society
    • Mead, G.H.1
  • 34
    • 0002096872 scopus 로고
    • Information seeking during organizational entry: Influences, tactics, and a model of the process
    • MILLER, V. D., & JABLIN, F. M. Information seeking during organizational entry: Influences, tactics, and a model of the process. Academy of Management Review, 1991, 16(1), 92-120.
    • (1991) Academy of Management Review , vol.16 , Issue.1 , pp. 92-120
    • Miller, V.D.1    Jablin, F.M.2
  • 36
    • 0038924132 scopus 로고
    • A model for predicting the choice of conflict management strategies by subordinates in high-stakes conflicts
    • MUSSER, S. J. A model for predicting the choice of conflict management strategies by subordinates in high-stakes conflicts. Organizational Behavior and Human Performance, 1982, 29, 257-269.
    • (1982) Organizational Behavior and Human Performance , vol.29 , pp. 257-269
    • Musser, S.J.1
  • 37
    • 84986409833 scopus 로고
    • The use of multiple approaches to conflict: A study of sequences
    • NICOTERA, A. M. The use of multiple approaches to conflict: A study of sequences. Human Communication Research, 1994, 20(4), 592-621.
    • (1994) Human Communication Research , vol.20 , Issue.4 , pp. 592-621
    • Nicotera, A.M.1
  • 38
    • 0002400969 scopus 로고
    • Affect in organizations: How feelings and emotions influence managerial judgment
    • H. Sims,. D. Gioia, and Associates (Eds.), San Francisco, CA: Jossey-Bass
    • PARK, O. S., SIMS, H., & MOTOWIDLO, S. Affect in organizations: How feelings and emotions influence managerial judgment. In H. Sims,. D. Gioia, and Associates (Eds.), The thinking organization. San Francisco, CA: Jossey-Bass, 1986, pp. 215-237.
    • (1986) The Thinking Organization , pp. 215-237
    • Park, O.S.1    Sims, H.2    Motowidlo, S.3
  • 39
    • 0000600760 scopus 로고
    • Dimensions of conflict frame: Disputant interpretations of conflict
    • PINKLEY, R. L. Dimensions of conflict frame: Disputant interpretations of conflict. Journal of Applied Psychology, 1990, 75(2), 117-126.
    • (1990) Journal of Applied Psychology , vol.75 , Issue.2 , pp. 117-126
    • Pinkley, R.L.1
  • 40
    • 21344485795 scopus 로고
    • Conflict frames of reference: Implications for dispute processes and outcomes
    • PINKLEY, R. L., & NORTHCRAFT, G. B. Conflict frames of reference: Implications for dispute processes and outcomes. Academy of Management Journal, 1994, 37(1), 193-205.
    • (1994) Academy of Management Journal , vol.37 , Issue.1 , pp. 193-205
    • Pinkley, R.L.1    Northcraft, G.B.2
  • 41
    • 0040701914 scopus 로고
    • Sensorimotor and representational internal working models of self, other, and relationship: Mechanisms of connection and separation
    • D. Cicchetti and M. Beeghly (Eds.), Chicago, IL: University of Chicago Press
    • PIPP, S. Sensorimotor and representational internal working models of self, other, and relationship: Mechanisms of connection and separation. In D. Cicchetti and M. Beeghly (Eds.), The self in transition: Infancy to childhood. Chicago, IL: University of Chicago Press, 1990, pp. 243-264.
    • (1990) The Self in Transition: Infancy to Childhood , pp. 243-264
    • Pipp, S.1
  • 42
    • 0001301740 scopus 로고
    • Organizational conflict: Concepts and models
    • PONDY, L. R. Organizational conflict: Concepts and models. Administrative Science Quarterly, 1967, 12, 296-320.
    • (1967) Administrative Science Quarterly , vol.12 , pp. 296-320
    • Pondy, L.R.1
  • 43
    • 84965905622 scopus 로고
    • Organizational script development through interactive accommodation
    • POOLE, P., GRAY, B., & GIOIA, D. Organizational script development through interactive accommodation. Group and Organization Studies, 1990, 15(2), 212-232.
    • (1990) Group and Organization Studies , vol.15 , Issue.2 , pp. 212-232
    • Poole, P.1    Gray, B.2    Gioia, D.3
  • 45
    • 77956827581 scopus 로고
    • The interaction of cognitive and physiological determinants of emotional state
    • SCHACHTER, S. The interaction of cognitive and physiological determinants of emotional state. Advances in Experimental Social Psychology, 1964, 1, 49-80.
    • (1964) Advances in Experimental Social Psychology , vol.1 , pp. 49-80
    • Schachter, S.1
  • 46
    • 0000460174 scopus 로고
    • Emotion as a multicomponent process: A model and some cross-cultural data
    • SCHERER, K. R. Emotion as a multicomponent process: A model and some cross-cultural data. Review of Personality and Social Psychology, 1984, 5, 37-63.
    • (1984) Review of Personality and Social Psychology , vol.5 , pp. 37-63
    • Scherer, K.R.1
  • 47
    • 84936823472 scopus 로고
    • The movement of conflict in organizations: The joint dynamics of splitting and triangulation
    • SMITH, K. The movement of conflict in organizations: The joint dynamics of splitting and triangulation. Administrative Science Quarterly, 1989, 34, 1-20.
    • (1989) Administrative Science Quarterly , vol.34 , pp. 1-20
    • Smith, K.1
  • 48
    • 84986665149 scopus 로고
    • The contribution of personality traits, negative affectivity, locus of control and Type A to the subsequent reports of job stressors and job strains
    • SPECTOR, P. E., & O'CONNELL, B. J. The contribution of personality traits, negative affectivity, locus of control and Type A to the subsequent reports of job Stressors and job strains. Journal of Occupational and Organizational Psychology, 1994, 67(1), 1-12.
    • (1994) Journal of Occupational and Organizational Psychology , vol.67 , Issue.1 , pp. 1-12
    • Spector, P.E.1    O'Connell, B.J.2
  • 49
    • 0001560121 scopus 로고
    • The concept of "coalition" in organizational theory and research
    • STEVENSON, W. B., PEARCE, J. L., & PORTER, L. W. The concept of "coalition" in organizational theory and research. Academy of Management Review, 1985, 10(2), 256-268.
    • (1985) Academy of Management Review , vol.10 , Issue.2 , pp. 256-268
    • Stevenson, W.B.1    Pearce, J.L.2    Porter, L.W.3
  • 51
    • 0000845565 scopus 로고
    • Conflict and negotiation processes in organizations
    • M. D. Dunnette and L. M. Hough (Eds.), Palo Alto, CA: Consulting Psychologists Press
    • THOMAS, K. W. Conflict and negotiation processes in organizations. In M. D. Dunnette and L. M. Hough (Eds.), Handbook of industrial and organizational psychology. Palo Alto, CA: Consulting Psychologists Press, 1992, pp. 651-717.
    • (1992) Handbook of Industrial and Organizational Psychology , pp. 651-717
    • Thomas, K.W.1
  • 53
    • 84970156524 scopus 로고
    • Escalative intervention in small-group conflicts
    • VAN de VLIERT, E. Escalative intervention in small-group conflicts. Journal of Applied Behavioral Science, 1985, 27(1), 19-36.
    • (1985) Journal of Applied Behavioral Science , vol.27 , Issue.1 , pp. 19-36
    • Van De Vliert, E.1
  • 54
    • 84935539914 scopus 로고
    • The mediator as a face manager
    • VOLKEMA, R. J. The mediator as a face manager. Mediation Quarterly, 1988, 22, 5-14.
    • (1988) Mediation Quarterly , vol.22 , pp. 5-14
    • Volkema, R.J.1
  • 55
    • 84964131206 scopus 로고
    • Interpersonal conflict at work: An analysis of behavioral responses
    • VOLKEMA, R. J., & BERGMANN, T. J. Interpersonal conflict at work: An analysis of behavioral responses. Human Relations, 1989, 42(9), 757-770.
    • (1989) Human Relations , vol.42 , Issue.9 , pp. 757-770
    • Volkema, R.J.1    Bergmann, T.J.2
  • 60
    • 84986721388 scopus 로고
    • Attributional conflict between managers and subordinates: An investigation of leader-member exchange effects
    • WILHELM, C. C., HERD, A. M., & STEINER, D. D. Attributional conflict between managers and subordinates: An investigation of leader-member exchange effects. Journal of Organizational Behavior, 1993, 14(6), 531-544.
    • (1993) Journal of Organizational Behavior , vol.14 , Issue.6 , pp. 531-544
    • Wilhelm, C.C.1    Herd, A.M.2    Steiner, D.D.3
  • 61
    • 84970686680 scopus 로고
    • A review of conflict instruments in organizational settings
    • WOMACK, D. F. A review of conflict instruments in organizational settings. Management Communication Quarterly, 1988, 1(3), 437-445.
    • (1988) Management Communication Quarterly , vol.1 , Issue.3 , pp. 437-445
    • Womack, D.F.1
  • 62
    • 0039975712 scopus 로고
    • Social facilitation
    • ZAJONC, R. Social facilitation. Science, 1965, 149, 269-274.
    • (1965) Science , vol.149 , pp. 269-274
    • Zajonc, R.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.