Preventing insider-initiated workplace violence

Handbook of Workplace Violence

Volumn , Issue , 2006, Pages 607-632

  Hershcovis, M Sandy ^a   Barling, Julian ^b  

^a QUEEN S UNIVERSITY   (Canada)

^b QUEEN S UNIVERSITY   (Canada)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84951937855     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4135/9781412976947.n26     Document Type: Chapter

References (76)

1. Barling, J.(1996). The prediction, experience, and consequences of workplace violence. In G. R. VandenBos & E. Q. Bulatao (Eds.), Violence on the job: Identifying risks and developing solutions (pp. 29-49). Washington, DC: American Psychological Association.
2. Barling, J., Kelloway, E. K., & Frone, M. R. (Eds.). (2004). Handbook of work stress. Thousand Oaks, CA: Sage. doi:10.4135/9781412975995 http://dx.doi.org/10.4135/9781412975995
3. Barling, J., Weber, T., Kelloway, E. K. Effects of transformational leadership training on attitudinal and financial outcomes: A field experiment. Journal of Applied Psychology 81 (1996). 827-832. doi:10.1037/0021-9010.81.6.827 http://dx.doi.org/10.1037/0021-9010.81.6.827
4. Baron, R. A., Neuman, J. H. Workplace aggression: The iceberg beneath the tip of workplace violence: Evidence on its forms, frequency, and targets. Public Administration Quarterly 21 (1998). 446-464.
5. Baron, R. A., Neuman, J. PL, Geddes, D. Social and personal determinants of workplace aggression: Evidence for the impact of perceived injustice and the type A behavior pattern. Aggressive Behavior 25 (1999). 281-296. doi:10.1002/(SICI)1098-2337(1999)25:4<281:AID-AB4>3.0.CO;2-J http://dx.doi.org/10.1002/%28SICI%291098-2337%281999%2925:4%3C281:AID-AB4%3E3.0.CO;2-J
6. Bass, B. M.(1985). Leadership and performance beyond expectations. New York: Free Press.
7. Bedeian, A. G., Armenakis, A. A., Curran, S. M. Personality correlates of role stress. Psychological Reports 46 (1980). 627-632. doi:10.2466/pr0.1980.46.2.627 http://dx.doi.org/10.2466/pr0.1980.46.2.627
8. Beehr, T. A. Perceived situational moderators of the relationship between subjective role ambiguity and role strain. Journal of Applied Psychology 61 (1976). 35-40. doi:10.1037/0021-9010.61.1.35 http://dx.doi.org/10.1037/0021-9010.61.1.35
9. Beehr, T. A.(1995). Psychological stress in the workplace. London: Routledge.
10. Beehr, T. A., & Glazer, S.(2004). Organizational role stress. In J. Barling, K. Kelloway, & M. R. Frone (Eds.), Handbook of work stress (pp. 7-33). Thousand Oaks, CA: Sage. doi:10.4135/9781412975995 http://dx.doi.org/10.4135/9781412975995
11. Bennett, R. J., Robinson, S. L. Development of a measure of workplace deviance. Journal of Applied Psychology 85 (2000). 349-360. doi:10.1037/0021-9010.85.3.349 http://dx.doi.org/10.1037/0021-9010.85.3.349
12. Bies, R. J. and Moag, J. F.(1986). Interactional justice: Communication criteria for fairness. In R. J. Lewicki, B. H. Sheppard, & M. H. Bazerman (Eds.)Research on negotiations in organizations 1 43-55.
13. Braverman, M.(1999). Preventing workplace violence: A guide for employers and practitioners. Thousand Oaks, CA: Sage. doi:10.4135/9781452204826 http://dx.doi.org/10.4135/9781452204826
14. Bycio, P., Hackett, R. D., Allen, J. S. Further assessment of Bass’s (1985) conceptualization of transactional and transformational leadership. Journal of Applied Psychology 80 (1995). 469-478.
15. California Occupational Safety and Health Administration. (1995). Guidelines for workplace security. Sacramento, CA: Author.
16. Castillo, D. N., Jenkins, E. L. Industries and occupations at high risk for work-related homicide. Journal of Occupational Medicine 36 (1994). 125-132. doi:10.1097/00043764-199402000-00006 http://dx.doi.org/10.1097/00043764-199402000-00006
17. Chen, P. Y., Spector, P. E. Relationships of work Stressors with aggression, withdrawal, theft and substance use: An exploratory study. Journal of Occupational and Organizational Psychology 65 (1992). 177-184. doi:10.1111/j.2044-8325.1992.tb00495.x http://dx.doi.org/10.1111/j.2044-8325.1992.tb00495.x
18. Cohen-Charash, Y., Mueller, J. S., & Goldman, M.(2004, August). When do we help and when do we harm? Effects of outcome favorability and procedural fairness on envy and behavior. Paper presented at the 2004 Academy of Management Meetings in New Orleans.
19. Colquitt, J. A. On the dimensionality of organizational justice: A construct validation of a measure. Journal of Applied Psychology 86 (2001). 386-400. doi:10.1037/0021-9010.86.3.386 http://dx.doi.org/10.1037/0021-9010.86.3.386
20. Colquitt, J. A., Conlon, D. E., Wesson, J. M., Porter, C. O. L. PL, Ng, K. Y. Justice at the millennium: A meta-analytic review of 25 years of organizational justice research. Journal of Applied Psychology 86 (2001). 425-445. doi:10.1037/0021-9010.86.3.425 http://dx.doi.org/10.1037/0021-9010.86.3.425
21. Dienesch, R. M., Liden, R. C. Leader-member exchange model of leadership: A critique and further development. Academy of Management Review 11 (1986). 618-634.
22. Douglas, S. C, Martinko, M. J. Exploring the role of individual differences in the prediction of workplace aggression. Journal of Applied Psychology 4 (2001). 547-559.
23. Drekker, I., Barling, J. Personal and organizational predictors of sexual harassment of women by men. Journal of Occupational Health Psychology 3 (1998). 7-18. doi:10.1037/1076-8998.3.1.7 http://dx.doi.org/10.1037/1076-8998.3.1.7
24. Dupré, K. E.(2004). Beating up the boss: The prediction and prevention of interpersonal aggression targeting workplace supervisors. Unpublished doctoral dissertation. Queen’s University, Kingston, Ontario, Canada.
25. Ehrensaft, M. K., Langhinrichsen-Rohling, J., Heyman, R. E., O’Leary, K. D., Lawrence, E. Feeling controlled in marriage: A phenomenon specific to physically aggressive couples? Journal of Family Psychology 13 (1999). 20-32. doi:10.1037/0893-3200.13.1.20 http://dx.doi.org/10.1037/0893-3200.13.1.20
26. Einarsen, S., Raknes, B. I., Matthiesen, S. B. Bullying and harassment at work and their relationships to work environment quality: An exploratory study. European Work and Organizational Psychologist 4 (1994). 381-401. doi:10.1080/13594329408410497 http://dx.doi.org/10.1080/13594329408410497
27. Fineman, S. Work meanings, non-work, and the taken-for-granted. Journal of Management Studies 20 (1983). 143-155. doi:10.1111/j.1467-6486.1983.tb00202.x http://dx.doi.org/10.1111/j.1467-6486.1983.tb00202.x
28. Fitzgerald, L. F. Sexual harrassment: Violence against women in the workplace American Psychologist 48 (1993). 1070-1076. doi:10.1037/0003-066X.48.10.1070 http://dx.doi.org/10.1037/0003-066X.48.10.1070
29. Fox, S., Spector, P. E. A model of work frustration-aggression. Journal of Organizational Behavior 20 (1999). 915-931. doi:10.1002/(SICI)1099-1379(199911)20:6<915:AID-JOB918>3.0.CO;2-6 http://dx.doi.org/10.1002/%28SICI%291099-1379%28199911%2920:6%3C915:AID-JOB918%3E3.0.CO;2-6
30. Glomb, L. M. Workplace anger and aggression: Informing conceptual models with data from specific encounters. Journal of Occupational Health Psychology 7 (2002). 20-36. doi:10.1037/1076-8998.7.1.20 http://dx.doi.org/10.1037/1076-8998.7.1.20
31. Graen, G. B., Uhl-Bien, M. Relationship-based approach to leadership: Development of leader-member exchange (LMX) theory of leadership of 25 years: Applying a multi-level, multi-domain perspective. Leadership Quarterly 6 (1995). 219-247. doi:10.1016/1048-9843(95)90036-5 http://dx.doi.org/10.1016/1048-9843%2895%2990036-5
32. Greenberg, J. Stealing in the name of justice: Informational and interpersonal moderators of theft reactions to underpayment inequity. Organizational Behavior and Human Decision Processes 54 (1993). 81-103. doi:10.1006/obhd.1993.1004 http://dx.doi.org/10.1006/obhd.1993.1004
33. Greenberg, J. Using socially fair treatment to promote acceptance of a work site smoking ban. Journal of Applied Psychology 79 (1994). 288-297. doi:10.1037/0021-9010.79.2.288 http://dx.doi.org/10.1037/0021-9010.79.2.288
34. Greenberg, L., Barling, J. Predicting employee aggression against coworkers, subordinates and supervisors: Lhe roles of person behaviors and perceived workplace factors. Journal of Organizational Behavior 20 (1999). 897-913. doi:10.1002/(SICI)1099-1379(199911)20:6<897:AID-JOB975>3.0.CO;2-Z http://dx.doi.org/10.1002/%28SICI%291099-1379%28199911%2920:6%3C897:AID-JOB975%3E3.0.CO;2-Z
35. Hemingway, M. A., Conte, J. M. Lhe perceived fairness of layoff practices. Journal of Applied Social Psychology 33 (2003). 1588-1617. doi:10.1111/j.1559-1816.2003.tb01965.x http://dx.doi.org/10.1111/j.1559-1816.2003.tb01965.x
36. Hershcovis, M. S., Lurner, N., Barling, J., Arnold, K. A., Dupré, K. E., Inness, M., et al. (2004, August). Right on target: A meta-analysis of the predictors of insider-initiated workplace aggression. Paper presented at the Annual Academy of Management Conference, New Orleans, LA.
37. Hershcovis, M. S., Turner, N., Barling, J., Arnold, K. A., Dupré, K. E., Inness, M., et al. (in press). Predicting workplace aggression: A meta-analysis. Journal of Applied Psychology.
38. Howard, J. Workplace violence in organizations: An exploratory study of organizational prevention techniques. Employee Responsibilities and Rights Journal 13 (2001). 57-75. doi:10.1023/A:1014582808567 http://dx.doi.org/10.1023/A:1014582808567
39. Howell, J. M., Avolio, B. J. Transformational leadership, transactional leadership, locus of control, support for innovation: Key predictors of consolidated-business-unit performance. Journal of Applied Psychology 78 (1993). 891-902. doi:10.1037/0021-9010.78.6.891 http://dx.doi.org/10.1037/0021-9010.78.6.891
40. Injury Prevention Research Center. (2001, February). Workplace violence: A report to the nation. Iowa City: Injury Prevention Research Center, University of Iowa. Retrieved September 9, 2005, from http://www.public-health.uiowa.edu/iprc/NATION.PDF
41. Inness, M., Barling, J., Turner, N. Understanding supervisor-targeted aggression: A within-person, between-jobs design. Journal of Applied Psychology 90 (2005). 731-739. doi:10.1037/0021-9010.90.4.731 http://dx.doi.org/10.1037/0021-9010.90.4.731
42. International Labour Oranization. (2000). Safework: What can be done about violence at work? Retrieved December 30, 2004, from http://www.ilo.org/public/english/protection/safework/violence/canbe.htm
43. Jahoda, M. The impact of unemployment in the 1930s and the 1970s. Bulletin of the British Psychological Society 32 (1979). 309-314.
44. Jenkins, E. L.(1996). Violence in the workplace: Risk factors and prevention strategies (DHFIS Publication № 96-100). Washington, DC: Government Printing Office.
45. Jones, D.(2004, August). Counterproductive work behavior toward supervisors and organizations: Injustice, revenge, and context. Paper presented at the best paper proceedings of the 64th Annual Meeting of the Academy of Management, New Orleans, LA.
46. Kahn, R.(1980). Conflict, ambiguity, and overload: Three elements in job stress. In D. Katz, R. Kahn, & J. Adams (Eds.), The study of organizations (pp. 418-428). San Francisco: Jossey-Bass.
47. Kahn, R. L., Wolfe, D. M., Quinn, R. P., Snoek, J. D., & Rosenthal, R. A.(1964). Organizational stress: Studies in role conflict and ambiguity. New York: John Wiley.
48. Karasek, R. A. Job demands, job decision latitude, and mental strain: Implications for job redesign. Administrative Science Quarterly 24 (1979). 285-308. doi:10.2307/2392498 http://dx.doi.org/10.2307/2392498
49. Kark, R., Shamir, B., Chen, G. The two faces of transformational leadership: Empowerment and dependency. Journal of Applied Psychology 88 (2003). 246-255. doi:10.1037/0021-9010.88.2.246 http://dx.doi.org/10.1037/0021-9010.88.2.246
50. Kelloway, E. K., Barling, J., Fîelleur, J. Enhancing transformational leadership: The roles of training and feedback. Leadership and Organizational Development Journal 21 (2000). 145-149.
51. Kernan, M. C, Hanges, P. J. Survivor reactions to reorganization: Antecedents and consequences of procedural, interpersonal and informational justice. Journal of Applied Psychology 87 (2002). 916-928. doi:10.1037/0021-9010.87.5.916 http://dx.doi.org/10.1037/0021-9010.87.5.916
52. Koh, W. L., Steers, R. M., Terborg, J. R. The effects of transformational leadership on teacher attitudes and student performance in Singapore. Journal of Organizational Behavior 16 (1995). 319-333. doi:10.1002/job.4030160404 http://dx.doi.org/10.1002/job.4030160404
53. Kuzmits, F. E.(2001, Spring). Workplace homicide: Prediction or prevention. SAM Advanced Management Journal, 4-7.
54. LeBlanc, M. M., Kelloway, E. K. Predictors and outcomes of workplace violence and aggression. Journal of Applied Psychology 87 (2002). 444-453. doi:10.1037/0021-9010.87.3.444 http://dx.doi.org/10.1037/0021-9010.87.3.444
55. Leventhal, G. S.(1980). What should be done with equity theory? New approaches to the study of fairness in social relationships. In K. Gergen, M. Greenberg, & R. Willis (Eds.), Social exchange: Advances in theory and research (pp. 27-55). New York: Plenum.
56. Liden, R. C., Maslyn, J. M. Multidimensionality of leader-member exchange: An empirical assessment through scale development. Journal of Management 24 (1998). 43-72.
57. Lind, A. E., Kanfer, R., Earley, C. P. Voice, control, and procedural justice: Instrumental and non-instrumental concerns in fairness judgments. Journal of Personality and Social Psychology 59 (1990). 952-959. doi:10.1037/0022-3514.59.5.952 http://dx.doi.org/10.1037/0022-3514.59.5.952
58. Martinko, M. J., & Zellars, K. L.(1998). Toward a theory of workplace violence and aggression: A cognitive appraisal perspective. In R. W. Griffin & A. O’Leary-Kelly (Eds.), Dysfunctional behavior in organizations: Violent and deviant behavior (Monographs in Organizational Behavior and Industrial Relations, Vol. 23, pp. 1-42). Stamford, CT: Elsevier Science/JAI Press.
59. Mueller, C. W., Iverson, R. D., Jo, D. G. Distributive justice evaluations in two cultural contexts: A comparison of U.S. and South Korean teachers. Human Relations 52 (1999). 869-893.
60. Murphy, C. M., O’Leary, K. D. Psychological aggression predicts physical aggression in early marriage. Journal of Consulting and Clinical Psychology 57 (1989). 579-582. doi:10.1037/0022-006X.57.5.579 http://dx.doi.org/10.1037/0022-006X.57.5.579
61. O’Driscoll, M. P., Beehr, T. A. Moderating effects of perceived control and need for clarity on the relationship between role Stressors and employee affective reactions. Journal of Social Psychology 140 (2000). 151-159. doi:10.1080/00224540009600454 http://dx.doi.org/10.1080/00224540009600454
62. O’Leary-Kelly, A. M., Griffin, R. W., Glew, D. J. Organization-motivated aggression: A research framework. Academy of Management Review 21 (1996). 225-253.
63. Pillai, R., Schriesheim, C. A., Williams, E. S. Fairness perceptions and trust as mediators for transformational and transactional leadership: A two-sample study. Journal of Management 25 (1999). 897-933. doi:10.1177/014920639902500606 http://dx.doi.org/10.1177/014920639902500606
64. Pratt, L., & Barling, J.(1988). Differentiating daily hassles, acute and chronic Stressors: A framework and its implications. In J. R. Hurrell, L. R. Murphy, S. L. Sauter, & C. L. Cooper (Eds.), Occupational stress: Issues and developments in research (pp. 41-53). London: Taylor Francis.
65. Schat, A. C. H.(2004). In praise of intolerance: Investigating the effects of organizational tolerance on the incidence and consequences of workplace aggression. Unpublished dissertation. University of Guelph, Ontario, Canada.
66. Schaubroeck, J., Merritt, D. E. Divergent effects of job control on coping with work Stressors: The key of role self-efficacy. Academy of Management Journal 40 (1997). 738-754. doi:10.2307/257061 http://dx.doi.org/10.2307/257061
67. Shaw, J. C, Wild, E., Colquitt, J. A. To justify or excuse? A meta-analytic review of the effects of explanations. Journal of Applied Psychology 88 (2003). 444-158. doi:10.1037/0021-9010.88.3.444 http://dx.doi.org/10.1037/0021-9010.88.3.444
68. Skarlicki, D. P., Folger, R. Retaliation in the workplace: The roles of distributive, procedural and interactional justice. Journal of Applied Psychology 82 (1997). 434-143. doi:10.1037/0021-9010.82.3.434 http://dx.doi.org/10.1037/0021-9010.82.3.434
69. Skarlicki, D. P., Folger, R., Tesluk, P. Personality as a moderator in the relationship between fairness and retaliation. Academy of Management Journal 42 (1999). 100-108. doi:10.2307/256877 http://dx.doi.org/10.2307/256877
70. Sovereign, K. L.(1994). Personnel law (3rd ed.). Englewood Cliffs, NJ: Prentice Hall.
71. Spector, P. E. Employee control and occupational stress. Current Directions in Psychological Science 11 (2002). 133-136. doi:10.1111/1467-8721.00185 http://dx.doi.org/10.1111/1467-8721.00185
72. Sygnatur, E. F., & Toscano, G. A.(2000, Spring). Work-related homicides: The facts. Compensation and Working Conditions, 5 (1). Retrieved September 9, 2005, from http://www.bls.gov/opub/cwc/archive/spring2000artl.pdf
73. Tepper, B. J. Consequences of abusive supervision. Academy of Management Journal 43 (2000). 178-190. doi:10.2307/1556375 http://dx.doi.org/10.2307/1556375
74. Townsend, J., Phillips, J. S., Elkins, T. J. Employee retaliation: The neglected consequence of poor leader-member exchange relations. Journal of Occupational Health Psychology 5 (2000). 457-463. doi:10.1037/1076-8998.5.4.457 http://dx.doi.org/10.1037/1076-8998.5.4.457
75. Waxman, H. S. Putting workplace violence in perspective. Security Management 39 (1995). 123-126.
76. Wayne, S. J., Shore, L. M., Liden, R. C. Perceived organizational support and leader-member exchange: A social exchange perspective. Academy of Management Journal 40 (1997). 82-111. doi:10.2307/257021 http://dx.doi.org/10.2307/257021