Servicescape cues and customer behavior: a systematic literature review and research agenda

Service Industries Journal

Volumn 33, Issue 2, 2013, Pages 171-199

  Mari, Michela ^a   Poggesi, Sara ^a  

^a UNIVERSITY OF ROME TOR VERGATA   (Italy)

Author keywords

atmospherics; customer behavior; servicescape; spatial layout

Indexed keywords

CONSUMPTION BEHAVIOR; EMPIRICAL ANALYSIS; LITERATURE REVIEW; RESEARCH; THEORETICAL STUDY;

EID: 84871113675     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642069.2011.613934     Document Type: Review

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