How consumers with disabilities perceive "welcome" in retail servicescapes: A critical incident study

Journal of Services Marketing

Volumn 21, Issue 3, 2007, Pages 160-173

  Baker, Stacey Menzel ^a   Holland, Jonna ^b   Kaufman Scarborough, Carol ^c  

^a UNIVERSITY OF WYOMING   (United States)

^b UNIVERSITY OF NEBRASKA AT OMAHA   (United States)

^c RUTGERS UNIVERSITY   (United States)

Author keywords

Consumer behaviour; Critical incident technique; Disabled people; Perception; United States of America

Indexed keywords

EID: 34547489650     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040710746525     Document Type: Article

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