The effects of physical surroundings on egyptian consumers’ emotional states and buying intentions

Journal of International Consumer Marketing

Volumn 16, Issue 1, 2004, Pages 5-27

  El Sayed, Ismail M ^a   Farrag, Dalia A ^b   Belk, Russell W ^c  

^a ALEXANDRIA UNIVERSITY   (Egypt)

^b Egypt Mansoura University   (Egypt)

^c UNIVERSITY OF UTAH   (United States)

Author keywords

Arousal and Dominance (PAD); Egypt; Emotions; Pleasure; Retail atmosphere; Shopping mall; Situations

Indexed keywords

EID: 85011457190     PISSN: 08961530     EISSN: 15287068     Source Type: Journal    
DOI: 10.1300/J046v16n01_02     Document Type: Article

References (63)

1. Anderson, Carol H. (1993), Retailing Concepts, Strategy and Information, St. Paul, MN: West Publishing Company.
2. Bardzil, James and Rosenberger Philip., III (1996), “Atmosphere: Does It Provide Central or Peripheral Cues?” Asia Pacific Advances in Consumer Research, Vol. 2, eds. Russell Belk and Ronald Groves, Provo: Association for Consumer Research, 73-79.
3. Bateson, J. E. and Michael K. M. Hui (1987), “A Model of Crowding in Service Experience: Empirical Findings,” in John C. Czepiel, Michael R. Solomon, and Carol F. Surprenant, eds., The Service Encounter: Integrating for Competitive Advantage, Chicago: American Marketing Association, 85-90.
4. Bellenger, Danny N., Dan H. Robertson and Barnett A. Greenberg (1977), “Shopping Center Patronage Motives,” Journal of Retailing, 53 (Summer), 29-38.
5. Belk, Russell W. (1974), “An Exploratory Assessment of Situational Effects in Buyer Behavior,” Journal of Marketing Research, 11, 156-63.
6. Belk, Russell W. (1975), “Situational Variables and Consumer Behavior,” Journal of Consumer Research, 2, 157-64.
7. Belk, Russell W. (1979), “A Free Response Approach to Developing Product-specific Consumption Situation Taxonomies,” in Analytical Approach to Product and Market Planning, Allan D. Shocker, ed. Cambridge, MA: Marketing Science Institute.
8. Belk, Russell W. and Wendy J. Bryce (1993), “Christmas Shopping Scenes: From Modern Miracle to Postmodern Mall,” International Journal of Research in Marketing, 10 (August), 277-296.
9. Bellizzi, Joseph A. and Robert E. Hite (1987), “Environmental Color, Consumer Feelings, and Purchase Likelihood,” Psychology and Marketing, 9 (September/October), 342-363.
10. Bittner, Mary Jo (1992), “Servicescapes: The Impact of Physical Surroundings on Customers and Employees,” Journal of Marketing, 58 (April), 57-71.
11. Bloch, Peter H., Nancy M. Ridgway and Daniel L. Sherrell (1989), “Extending the Concept of Shopping: An Investigation of Browsing Activity,” Journal oftheAcademy of Marketing Science, 17 (Winter), 13-21.
12. Brunner, G. C., II (1990), “Music, Mood and Marketing,” Journal of Marketing, 54, October, 94-104.
13. Brunner, J., and J. Mason (1968), “The Influence of Driving Time Upon Shopping Center Preference,” Journal of Marketing, 32, April, 57-61.
14. Carlson, Harold J. (1991), “The Role of the Shopping Center in US Retailing,” International Journal of Retailing and Distribution Management, 19 (6), 13-20.
15. Chan, Ricky Y. K. and Susan Tai (2001), “How Do In-Store Environmental Cues Influence Chinese Shoppers: A Study of Hypermarket Customers in Hong Kong,” Journal of International Consumer Marketing, 13 (4), 73-102.
16. Craig, Samuel, Ghosh Avijil, and S. Mclafferty (1984), “Models of Retail Location Process: A Review,” Journal of Retailing, 60 (1), 5-36.
17. Crawford, Margaret (1992), “The World in a Shopping Mall,” in Variations on a Theme Park: The New American City and the End of Public Space, New York: Noonday Press, 3-30.
18. Csaba, Fabian and Askegaard, Soren (1999), “Malls and the Orchestration of Shopping Experience in a Historical Perspective,” Advances in Consumer Research, Vol. 26, Eric J. Arnould and Linda M. Scott, eds., Provo, UT: Association for Consumer Research, 34-40.
19. Dawson, Scott, Peter H. Bloch, and Nancy W. Ridgway (1990), “Shopping Motives, Emotional States, and Retail Outcomes,” Journal of Retailing, 66 (Winter), 408-426.
20. Deighton (1992), “The Consumption of Performance,” Journal of Consumer Research, 19 (3), 362-372.
21. Donovan, Robert J. and John R. Rossiter (1982), “Store Atmosphere: An Environmental Psychology Approach,” Journal of Retailing, 58 (Spring), 34-57.
22. Donovan, Robert J., John R. Rossiter, Gilian Marcoolyn, and Andrew Nesdale (1994), “Store Atmosphere and Purchasing Behavior,” Journal of Retailing, 70 (3), 283-294.
23. Feinberg, Richard A. et al. (1989), “There’s Something Social Happening at the Mall,” Journal of Business Psychology, 4 (Fall), 49-63.
24. Feinberg, Richard A., and Meoli, Jennifer (1991), “A Brief History of the Mall,” in Advances In Consumer Research, Vol. 18, Rebecca H. Holman and Michael R. Solomon, eds., Provo: Association for Consumer Research, 426-427.
25. Frat, A. F. and A. Venkatesh (1993), “Post Modernity: The Age of Marketing,” International Journal of Research in Marketing, 10 (3), 227-249.
26. Foxall, Gordon R., and R. E. Goldsmith (1995), Consumer Psychology for Marketing, London and New York: Routledge.
27. Foxall, Gordon R. (1983), Consumer Choice, London: Macmillan; New York: St Martin’s.
28. Gardner, Meryl P. (1985), “Mood States and Consumer Behavior: A Critical Review,” Journal of Consumer Research, Vol. 12 (Dec), 281-300.
29. Gautschi, David A. (1981), “Specification of Patronage Models for Retail Center Choice,” Journal of Marketing Research, 18 (May), 162-174.
30. Gentry, James W. and Alvin C. Burns (1977-78), “How Important Are Evaluative Criteria in Shopping Center Patronage?” Journal of Retailing, 53 (Winter), 73-86.
31. Gershman, Suzy (1988), “Mad About the Mall,” Travel and Leisure, 43-48.
32. Gillis, A. R., Madeline A. Richard, and John Hagan (1986), “Ethnic Susceptibility to Crowding an Empirical Analysis,” Environment and Behavior, 18 (Nov), 683-706.
33. Gottdiener, Mark (1997), The Theming of America: Dreams, Visions, and Commercial Spaces, Boulder, CO: Westview.
34. Hackett, P., Foxall, Gordon R., and W. Fred Van Raaij (1993), “Consumer in Retail Environments,” in T. Garling and R. G. Golledge (eds.), Behavior and Environment: Psychological and Geographical Approaches, Amsterdam: North Holland, 378-99.
35. Hansen, Torben (2002), “The Effect of Physical Surroundings in Usage Situations on Consumer Perception of Food Quality and on Consumer Emotions,” Journal of International Consumer Marketing, 15 (1), 31-52.
36. Hirschman, Elizabeth C. and Morris B. Holbrook (1982), “Hedonic Consumption: Emerging Concepts, Methods and Propositions,” Journal of Marketing, 46 (Summer), 92-101.
37. Hornik, Jacob (1992), “Tactile Stimulation and Consumer Response,” Journal of Consumer Research, 19 (3), 449-458.
38. Howell, Roy D. and Jerry D. Rogers (1980), “Research Into Shopping Mall Choice Behavior,” Advances in Consumer Research, Vol. 8, ed. Kent Monroe, Ann Arbor: Association for Consumer Research, 671-676.
39. Hui, Michael K. and John E. G. Bateson (1991), “Perceived Control and the Effects of Crowding and Consumer Choice on the Service Experience,” Journal of Consumer Research, 18 (September), 174-184.
40. Jackson, Anita and Sid Konell (1993), “A Tale of Two Images: Functional vs. Psychological Components of Three Store Types,” in The Cutting Edge III, Symposium on Patronage Behavior and Retail Strategy, eds. Willaim R. Darden, Robert F. Lusch and J. Barry Mason, Baton Rouge: Louisiana State University, 193-202.
41. Kassarjian, Harold H. (1971), “Personality and Consumer Behavior: A Review,” Journal of Marketing Research, 8, 409-18.
42. Kelly, John R. (1983), Leisure Identities and Interactions, London: George Allen.
43. Kotler, Philip (1973), “Atmospherics as a Marketing Tool,” Journal of Retailing, 49 (4), 48-64.
44. Kotler, Philip (1994), “Winning Marketing Strategies for the 90’s,” lecture in the Turku School of Business Administration, June 27, 1994.
45. Kowinski, W. (1985), The Malling of America: An Inside Look at the Great Consumer Paradise, New York: W. Morrow.
46. Lehtonen, Turo-Kimmo and Pasi Maenpaa (1997), “Shopping in the East Centre Mall,” in The Shopping Experience, Pasi Falk and Colin Campbell, eds., London: Sage, 136-165.
47. Lutz, Richard J., and Pradeep Kakkar (1974), “The Psychological Situation as a Determinant of Consumer Behavior,” in Advances in Consumer Research, Vol. 2, Mary Jane Schlinger, ed., Chicago: Association For Consumer Research, 439-54.
48. Mehrabian, Albert (1976), Public Places and Private Places, New York: Basic Books.
49. Mehrabian, Albert and James A. Russell (1974), An Approach to Environmental Psychology, Cambridge, MA: MIT Press.
50. Miller, Daniel, Peter Jackson, Nigel Thrift, Beverly Holbrook, and Michael Rowlands (1998), Shopping, Place, and Identity, London: Routledge.
51. Milliman, Ronald E. (1982), “Using Background Music to Affect the Behavior of Supermarket Shoppers,” Journal of Marketing, 46 (Summer), 86-91.
52. Milliman, Ronald E. (1986), “The Influence of Background Music on the Behavior of Restaurant Patrons,” Journal of Consumer Research, 13, (September), 286-289.
53. Mitchell, D. J., Khan, B. E., and Knasko, S. C. (1995), “There’s Something in the Air: Effects of Congruent or Incongruent Ambient Odor on Consumer Decision Making,” Journal of Consumer Research, 22 (Sept), 229-238.
54. Mona Abaza (2001), “Shopping Malls, Consumer Culture and Reshaping of Public Space in Egypt,” Theory, Culture and Society, Vol. 18(5), 97-122.
55. Nevin, John R. and Michael J. Houston (1980), “Image as a Component of Attraction to Intra-urban shopping areas,” Journal of Retailing, 56 (Spring), 77-93.
56. Reilly, W. (1929), Methods for Study of Retail Relationships, Austin, TX: Bureau of Business Research, University of Texas, 16.
57. Ritzer, George (2001), Explorations in the Sociology of Consumption: Fast Food, Credit Cards and Casinos, London: Sage.
58. Russell, James A., and Albert Mehrabian (1976), “Environmental Variables in Consumer Research,” Journal of Consumer Research, 3 (June), 62-65.
59. Stockil, Peter (1972), “The Mall,” in Enclosed Shopping Centers, ed. Clive Darlow, London: Architectural Press, 52-62.
60. Tang, Esther P. Y., Ricky Y. K. Chan, and Susan H. C. Tai (2001), “Emotional Influences of Environmental Cues on Chinese Consumers in a Leisure Service Setting,” Journal of International Consumer Marketing, 14 (1), 67-87.
61. Wakefield, Kirk L. and Julie Baker (1998), “Excitement at the Mall: Determinants and Effects on Shopping Response,” Journal of Retailing, 74 (4), 515-540.
62. Wee, Chow Hou and Michael R. Pearce (1985), “Patronage Behavior Toward Shopping Areas: A Proposed Model Based on Huffs Model of Retail Gravitation,” Advances in Consumer Research, Vol. 12, eds. Elizabeth C. Hirschman and Morris B. Holbrook, Provo: Association for Consumer Research, 592-597.
63. Zepp, Ira G., Jr. (1986), The New Religious Image of Urban America: The Shopping Mall as Ceremonial Center, Westminster, Maryland: Christian Classics Inc.