Surveying the use of sound in online stores: Practices, possibilities and pitfalls for user experience

International Journal of Retail and Distribution Management

Volumn 35, Issue 7, 2007, Pages 600-611

  Fiore, Salvatore G ^a   Kelly, Shaun ^a  

^a UNIVERSITY OF WOLVERHAMPTON   (United Kingdom)

Author keywords

Audio media; Electronic commerce; Shopping

Indexed keywords

EID: 34250322722     PISSN: 09590552     EISSN: None     Source Type: Journal    
DOI: 10.1108/09590550710755967     Document Type: Article

References (29)

1. Chen, L., Gillensen, M.L. and Sherrell, D.L. (2004), "Consumer acceptance of virtual stores: a theoretical model and critical success factors for virtual stores", ACM SIGMIS, Vol. 35 No. 2, available at: http://database.bus.lsu.edu/abstractsv35.htm.
2. Compeau, L.D., Grewal, D. and Monroe, K.B. (1998), "Role of prior affect and sensory cues on consumers' affective and cognitive responses and overall perceptions of quality", Journal of Business Research, Vol. 42, pp. 295-308.
3. Coorough, C. (2001), "Sound", in Martin, C.A. and Hayes, E. (Eds), Multimedia and the Web: Creating Digital Excitement, Harcourt College Publishers, New York, NY, pp. 153-76.
4. Cox, R. and Brittain, P. (1996), Retail Management, Pitman Publishing, London.
5. De Kare-Silver, M. (1998), E-shock, Macmillan Press, Basingstoke.
6. Falk, P. and Campbell, C. (1997), The Shopping Experience, Sage, London.
7. Fiore, S.G. (2002), "Designing on-line experience through consideration of the salient sensory attributes of products", MPhil thesis, UMIST, Manchester.
8. Fiore, S.G. and Kelly, S. (2006), "Look with thine ears user: examining the role of sound for online shopping", Proceedings IADIS International Conference WWW/Internet 2006, Vol. 1, pp. 426-34.
9. Heeter, C. (2000), "Interactivity in the context of designed experiences", Journal of Interactive Advertising, Vol. 1 No. 1, available at: www.jiad.org/vol1/no1/heeter.
10. Jarvenpaa, S.L. and Todd, P.A. (1996), "Consumer reactions to electronic shopping on the world wide web", International Journal of Electronic Commerce, Vol. 1 No. 2, pp. 59-88.
11. Jones, M.A. (1999), "Entertaining shopping experiences: an exploratory investigation", Journal of Retailing and Consumer Services, Vol. 6, pp. 129-39.
12. Jorgensen, K. (2004), "Sounds and sources in sacred", Proc. COSIGN 2004: Computational Semiotics, available at: www.cosignconference.org/ cosign2004/papers/Jorgensen.pdf.
13. Karoulina, E., Gardner, M., Mullen, R., Ridoux, C. and Valen, G. (1999), "Filling the gaps in online retailing: analysis and recommendations on how to improve the online retailing environment", available at: www.2000.ogsm.Vanderbilt.edu/research/studentprojects/filling.gaps.online. retailing.
14. Kempiak, M. and Fox, M.A. (2002), "Online grocery shopping: consumer motives, concerns and business models", First Monday, Vol. 7 No. 9, available at: www.firstmonday.org/issues/issue79/kempiak/index.html.
15. Kotler, P. (1973), "Atmospherics as a marketing tool", Journal of Retailing, Vol. 49 No. 4, pp. 48-65.
16. Lindstrom, M. (2002), "Sensory brand management: it makes (five) senses", ClickZ Network, available at: www.clickz.com/experts/brand/brand/ article.php/1464261 (accessed 7 september).
17. Lohse, G.L. and Spiller, P. (2000), "Internet store design: how the user interface influences traffic and sales", Journal of Computer-Mediated Communication, Vol. 5 No. 2, available at: www.ascusc.org/jcmc/vol5/issue2/ lohse.html.
18. Markham, J.E. (1998), The Future of Shopping: Traditional Patterns and Net Effects, MacMillan Press, Basingstoke.
19. Nielsen, J. (1995), "Guidelines for multimedia on the web", Alertbox, December, available at: www.useit.com/alertbox/9512.html.
20. Phau, I. and Poon, S.M. (2000), "Factors influencing the types of products and services purchased over the internet", Internet Research: Electronic Networking Applications and Policy, Vol. 10 No. 2, pp. 102-13.
21. Pine, B.J. II and Gilmore, J.H. (1999), The Experience Economy - Work is Theatre & Every Business a Stage, Harvard Business School Press, Boston, MA.
22. Shields, R. (1992), "Spaces for the subject of consumption", in Shields, R. (Ed.), Lifestyle Shopping - The Subject of Consumption, Routledge, London, pp. 1-20.
23. Sutcliffe, A. (2003), Multimedia and Virtual Reality: Designing Multi-sensory User Interfaces, Lawrence Erlbaum, Hillsdale, NJ.
24. Tauber, E.M. (1972), "Why do people shop?", Journal of Marketing, Vol. 36, pp. 46-56.
25. Underhill, P. (1999), Why We Buy - The Science of Shopping, Orion Business, Cheshire.
26. Vendaria Media Inc. (2004), "Bodum uses Vendaria's online visual merchandizing solutions to educate consumers while they shop", available at: www.vendaria.com/solutions/cstudybodum.htm.
27. Vijayasarathy, L.R. and Jones, J.M. (2001), "Do internet shopping aids make a difference? An empirical investigation", Electronic Markets, Vol. 11 No. 1, pp. 75-83.
28. Waters, C. (1997), "Sound bytes", in Waters, C. (Ed.), Universal Web Design: A Comprehensive Guide to Creating Accessible Websites, New Riders, Ithaca, NY, pp. 145-60.
29. Westland, J.C. and Au, G. (1997), "Comparison of shopping experiences across three competing digital retailing interface", International Journal of Electronic Commerce, Vol. 2 No. 1, pp. 57-69.