The impact of TQM practices on learning organisation and customer orientation: a survey of small service organisations in Malaysia

International Journal of Services, Economics and Management

Volumn 3, Issue 1, 2011, Pages 62-77

  Ang, Yueh Sin ^a   Lee, Voon Hsien ^b   Tan, Boon In ^b   Yee Loong Chong, Alain ^c  

^a MULTIMEDIA UNIVERSITY   (Malaysia)

^b UNIVERSITI TUNKU ABDUL RAHMAN   (Malaysia)

^c INTI INTERNATIONAL UNIVERSITY   (Malaysia)

Author keywords

customer orientation; learning organisation; Malaysia; total quality management; TQM

Indexed keywords

EID: 84870681373     PISSN: 17530822     EISSN: 17530830     Source Type: Journal    
DOI: 10.1504/IJSEM.2011.037178     Document Type: Article

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