The demise of total quality management (TQM)

TQM Magazine

Volumn 15, Issue 6, 2003, Pages 391-396

  Dayton, Nick A ^a  

^a Praxis Quality Systems   (United States)

Author keywords

Customer requirements; Management theory; Optimization techniques; Total quality management

Indexed keywords

CUSTOMER SATISFACTION; INDUSTRIAL MANAGEMENT; OPTIMIZATION; QUALITY ASSURANCE;

CUSTOMER REQUIREMENTS; MANAGEMENT THEORY; OPTIMIZATION TECHNIQUES;

TOTAL QUALITY MANAGEMENT;

EID: 0348041726     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09544780310502723     Document Type: Article

References (4)

1. Black, S.A. and Porter, L.J. (1996), "Identification of the critical factors of TQM", Decision Sciences, Vol. 27, pp. 1-21.
2. Miller, W.J. (1996), "A working definition for total quality management", Journal of Quality Management, Vol. 1, pp. 149-59.
3. Oliver, B.L. (1996), "Keeping quality alive", Training and Development, Vol. 50, pp. 9-14.
4. Saraph, J.V., Benson, P.G. and Schroeder, R.G. (1988), "An instrument for measuring the critical factors of quality management", Decision Sciences, Vol. 20, pp. 810-28.