Self-assessment of TQM practices: a case analysis

TQM Journal

Volumn 21, Issue 1, 2009, Pages 46-58

  Arumugam, V ^a   Chang, Hiaw Wei ^b   Ooi, Keng Boon ^a   Teh, Pei Lee ^a  

^a MULTIMEDIA UNIVERSITY   (Malaysia)

^b UNIVERSITY OF WARWICK   (United Kingdom)

Author keywords

Business performance; Self assessment; Total quality management

Indexed keywords

BUSINESS PERFORMANCE; CASE ANALYSIS; CURRENT LEVELS; CUSTOMER FOCUS; DESIGN/METHODOLOGY/APPROACH; HARD DISKS; HUMAN RESOURCE DEVELOPMENT; INFORMATION DISTRIBUTIONS; MALAYSIA; MANUFACTURING COMPANIES; MULTIPLE REGRESSION ANALYSIS; PROCESS MANAGEMENT; RELATIONSHIP MANAGEMENT; RESEARCH PAPERS; RESPONSE RATE; SELF ASSESSMENT; SELF-ADMINISTERED QUESTIONNAIRE; STUDY SAMPLES; SUPPLIER RELATIONSHIPS;

HARD DISK STORAGE; MANAGEMENT; QUALITY ASSURANCE; QUALITY CONTROL; REGRESSION ANALYSIS; RESEARCH; STRATEGIC PLANNING; SURVEYS; TOTAL QUALITY MANAGEMENT;

HUMAN RESOURCE MANAGEMENT;

EID: 67649408928     PISSN: 17542731     EISSN: None     Source Type: Journal    
DOI: 10.1108/17542730910924745     Document Type: Article

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