TQM and performance in small medium enterprises: The mediating effect of customer orientation and innovation

International Journal of Quality and Reliability Management

Volumn 25, Issue 3, 2008, Pages 256-275

  Pinho, José Carlos ^a  

^a UNIVERSITY OF MINHO   (Portugal)

Author keywords

Customer orientation; Innovation; Manufacturing industries; Performance management; Small to medium sized enterprises; Total quality management

Indexed keywords

EID: 40549106183     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656710810854278     Document Type: Article

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