Reframing the past: A new approach in service quality assessment

Total Quality Management and Business Excellence

Volumn 23, Issue 11-12, 2012, Pages 1329-1343

  Calabrese, Armando ^a   Scoglio, Francesco ^b  

^a UNIVERSITY OF ROME TOR VERGATA   (Italy)

^b PWC Rome Office   (Italy)

Author keywords

business excellence; critical success factors; quality assessment methodology; service quality; SERVQUAL; total quality management

Indexed keywords

EID: 84870552335     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783363.2012.733259     Document Type: Article

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