Customer acceptance of IPTV service quality

International Journal of Information Management

Volumn 31, Issue 6, 2011, Pages 582-592

  Jang, Hyeong Yu ^a   Noh, Mi Jin ^b  

^a Gyeongsang National University   (South Korea)

^b Kyungpook National University   (South Korea)

Author keywords

Customer service; Design; Enjoyment; IPTV service quality; Security; TAM

Indexed keywords

DESIGN; QUALITY OF SERVICE; SALES; TELEVISION BROADCASTING;

CUSTOMER SERVICES; ENJOYMENT; EXTENDED TECHNOLOGY ACCEPTANCE MODELS; IPTV SERVICES; PERCEIVED EASE OF USE; PERCEIVED USEFULNESS; SECOND-ORDER FACTOR ANALYSIS; SECURITY;

IPTV;

EID: 80054729338     PISSN: 02684012     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijinfomgt.2011.03.003     Document Type: Article

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