Customer satisfaction in Indian commercial banks through total quality management approach

Total Quality Management and Business Excellence

Volumn 21, Issue 12, 2010, Pages 1315-1341

  Lenka, Usha ^a   Suar, Damodar ^b   Mohapatra, Pratap K J ^b  

^a BIRLA INSTITUTE OF TECHNOLOGY AND SCIENCE   (India)

^b INDIAN INSTITUTE OF TECHNOLOGY   (India)

Author keywords

Customer satisfaction; Management information system; Physical evidence; Service quality; Transformational leadership; Workplace spirituality

Indexed keywords

EID: 78650269781     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783363.2010.530773     Document Type: Article

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