The effect of TQM practices on employee satisfaction and loyalty in government

Total Quality Management and Business Excellence

Volumn 21, Issue 12, 2010, Pages 1299-1314

  Chang, C C ^a   Chiu, C M ^b   Chen, C A ^a  

^a NANYA INSTITUTE OF TECHNOLOGY   (Taiwan)

^b NATIONAL SUN YAT SEN UNIVERSITY   (Taiwan)

Author keywords

Employee loyalty; Employee satisfaction; Government; Service quality; Total quality management

Indexed keywords

EID: 78650270551     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783363.2010.530796     Document Type: Article

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