Applying a revised SQPM in the define step of six sigma and a case study

Total Quality Management and Business Excellence

Volumn 23, Issue 3-4, 2012, Pages 309-324

  Chen, K S ^a   Chen, H T ^a   Lin, C L ^b  

^a NATIONAL CHIN YI UNIVERSITY OF TECHNOLOGY   (Taiwan)

^b Esoniee International Co LTD   (Taiwan)

Author keywords

Critical to quality; DMAIC framework; Service quality performance matrix; Six sigma project

Indexed keywords

EID: 84860125805     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783363.2011.593851     Document Type: Article

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