Assessment of the psychometric properties of SERVQUAL in the Canadian banking industry

Journal of Financial Services Marketing

Volumn 14, Issue 1, 2009, Pages 70-82

  Ladhari, Riadh ^a  

^a UNIVERSITÉ LAVAL   (Canada)

Author keywords

Canadian banking industry; Psychometric properties; Service quality; SERVQUAL SERVPERF

Indexed keywords

EID: 67650249515     PISSN: 13630539     EISSN: 14791846     Source Type: Journal    
DOI: 10.1057/fsm.2009.2     Document Type: Article

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