Organizational politics and turnover: An empirical research from hospitality industry

Tourism

Volumn 60, Issue 3, 2012, Pages 273-291

  Daskin, Mustafa ^a   Tezer, Murat ^b  

^a GIRNE AMERICAN UNIVERSITY   (Cyprus)

^b NEAR EAST UNIVERSITY   (Turkey)

Author keywords

Favoritism; Frontline supervisors; Hospitality; Organizational politics; Turnover intention

Indexed keywords

EID: 84869999811     PISSN: 13327461     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (92)

1. Adams, J.S. ( 1965). Inequity in social exchange. Advances in experimental social psychology, 2, 267-299.
2. Alexandrov, A., Babakus, E. & Yavas, U. ( 2007). The effects of perceived management concern for frontline employees and customers on turnover intentions: moderating role of employment status. Journal of Service Research, 9( 4), 356-371.
3. Anderson, T.P. ( 1994). Creating measures of dysfunctional office and organizational politics: the DOOP and short-form DOOP scales psychology. Journal of Human Behavior, 31, 24-34.
4. Andrews, M.C., Witt, L.A. & Kacmar, K.M. (2003).The interactive effect of organizational politics and exchange ideology on manager ratings of retention. Journal of Vocational Behavior, 62, 357-369. (Pubitemid 36530165)
5. Arasli, H., Bavik, A., & Ekiz, H.E. ( 2006). The effects of nepotism on HRM and psychological outcomes: The case of 3,4, and 5 star hotels in Northern Cyprus. International Journal of Sociology and Social Policy, 26, 295-308.
6. Arasli, H. & Karadal, H. ( 2009). Impacts of superior politics on frontline employees' behavioral and psychological outcomes. Social Behavior and Personality, 37( 2), 175-190.
7. Arasli, H. & Tumer, M. ( 2008). Nepotism, Favoritism and Cronyism: A study of their effects on job stress and job satisfaction in the banking industry of north Cyprus. Social Behavior and Personality, 36( 9), 1237-1250.
8. Babakus, E., Yavas, U., Karatepe, O. & Avci, T. (2003). The effect of management commitment to service quality on employees'affective and performance outcomes. Journal of the Academy of Marketing Science, 31(3), 272-86. (Pubitemid 36878083)
9. Babin, BJ. & Boles, J.S. ( 1998). Employee Behavior in a service Environment: A Model and Test of potential Differences between Man and Woman. Journal of Marketing, 62( April), 77-91.
10. Bakker, A.B., Demerouti, E., de Boer, E. & Schaufeli, W.B. ( 2003). Job demands and job resources as predictors of absence duration and frequency. Journal of Vocational Behavior, 62( 2), 341 -56.
11. Barclay, D.W., Thompson, R. & Higgins, C. ( 1995). The partial least squares (PLS) approach to causal modeling: Personal computer adoption and use an illustration. Technology Studies, 2( 2), 285-309.
12. Ben-Zur, H. & Yagil, D. ( 2005). The relationship between empowerment, aggressive behaviors of customers, coping, and burnout. European Journal of Work and Organizational Psychology, 74( 1), 81 -99.
13. Bhatnagar, D. ( 1992). Understanding political behavior in organizations: A framework. Vikalpa, 77( 2), 15-22.
14. Chacko, H. E. ( 1998). Designing a seamless hotel organization. International Journal of Contemporary Hospitality Management, 10, 133-138.
15. Chebat, J.C., Babin, B. & Kollias, P. ( 2002). What makes contact employees perform? Reactions to employee perceptions of managerial practices. International Journal of Bank Marketing, 20, 325-332.
16. Collins, C.J. & Smith, K.G. (2006). Knowledge exchange and combination: the role of human resource practices in the performance of high-technology firms. Academy of Management Journal, 49(3), 544-60. (Pubitemid 43999081)
17. Cropanzano, R., Howes, J.C., Grandey, A.A. & Toth, P. ( 1997). The relationship of organizational politics and support to work behaviors, attitudes, and stress. Journal of Organizational Behavior, 18, 159-80.
18. th ed.). St Paul, MN: West Publishing.
19. Daskin, M. & Arasli, H. ( 2011). Organizational Politics Game behind the Front Door. Lambert Academic Publishing.
20. Demerouti, E., Bakker, A., Nachreiner, F. & Schaufeli, W.B. (2001) .The job demands-resources model of burnout. Journal of Applied Psychology, 86(3), 499-512. (Pubitemid 33403975)
21. Dittman, D.D. ( 1999). The decade of human resources. Cornell Hotel and Restaurant Quarterly, 40, 2.
22. Doty, D.H. & Glick, W.H. (1998). Common method bias: does common method variance really bias results? Organizational Research Methods, 7(4), 374-406. (Pubitemid 128543457)
23. Drory, A. ( 1993). Perceived political climate and job attitudes. Organization Studies, 74( 1), 59-71.
24. Eisenberger, R., Fasolo, P. & Davis-LaMastro, V. ( 1990). Effects of perceived organizational support on employee diligence, innovation, and commitment. Journal of Applied Psychology, 53, 51-59.
25. Eisenhardt, K.M. & Bourgeois, L.J. III. ( 1988). Politics of strategic decision making in high velocity environments: toward a midrange theory. Academy of Management Journal, 31, 737-70.
26. Farrel, D. & Peterson, J.C. ( 1982). Patterns of political behavior in organization. Academy of Management Review, 45, 403-412.
27. Ferris, G.R., Adams, G., Kolodinsky, R.W., Hochwarter, W.A. & Ammeter, A.P. ( 2002). Perceptions of organizational politics: Theory and research directions. In FJ. Yammarino & F. Dansereau (Eds.), Research in multi-level issues: Volume 1.The many faces ofmulti-level issues ( pp. 179-254). Oxford, England: JAI Press.
28. Ferris, G.R. & Buckley, M.R. ( 1990). Performance evaluation in high technology firms: Process and politics. In L.R. Gomez-Mejia & M.E. Lawless (Eds.), Organization issues in high technology management (pp. 243-263). Greenwich, CT: JAI Press.
29. Ferris, G.R., Fedor, D., Chachere, J.G. & Pondy, L. ( 1989). Myht and politics in organizational contexts. Group and Organizational Studies, 14, 88-103.
30. Ferris, G.R., Frink, D.D., Bhawuk, D.P., Zhou, J. & Gilmore, D.C. (1996). Reactions of diverse groups to politics in the workplace. Journal of Management, 22, 23-44. (Pubitemid 126174954)
31. Ferris, G.R. & Kacmar, K.M. ( 1992). Perceptions of organizational politics. Journal of Management, 78( 1), 93-116.
32. Ferris, G.R., King, T.R., Judge, T.A. SKacmar, K.M. ( 1991) . The management of shared meaning in organizations. In R.A. Giacalone & P. Rosenfeld (Eds), Applied Impression Management: How Image Making Affects Managerial Decisions ( pp. 41-64). Newbury Park, CA: Sage.
33. Field, A. ( 2000). Discovering Statistics using SPSS for Windows. London, Thousand Oaks, New Delhi: Sage publications.
34. Fornell, C. & Larcker, D.F. ( 1981) . Evaluating structural equation models with unobservable and measurement error. Journal of Marketing Research, 18( 1), 39-50.
35. Gandz, J. & Murray, V.V. ( 1980). The experience of workplace politics. Academy of Management Journal, 23, 237-251.
36. George, J. M., Reed, T. F., Ballard, K. A., Colin, J. & Fielding, J. ( 1993). Contact with AIDS patients as a source of workrelated distress: Effects of organizational and social support. AcademyofManagement Journal, 36, 157-171.
37. Gilmore, D.C., Ferris, G. R., Dulebohn, J. H. & Harrell-Cook, G. ( 1996). Organizational politics and employee attendance. Group and Organization Management, 21 ( 4), 481 -494.
38. Hair, J.F., Anderson, R.E., Jatham, R.L. & Black, W.C. ( 1998). Multivariate Data Analysis. Upper Saddle River, NJ: PrenticeHall.
39. th ed.). New York, NY: Maxwell Macmillan International.
40. Harris, K.J. Andrews, M.C. & Kacmar, K.M. ( 2007). The moderating effects of justice on the relationship between organizational politics and workplace attitudes. Journal of Business and Psychology, 22( 2), 135-144.
41. Harris, L.C. & Ogbonna, E. ( 2000). The responses of front-line employees to market-oriented culture change. European Journal of Marketing, 34( 3), 318-340.
42. Hochwarter, W.A., Kacmar, C., Perrewé, P.L. & Johnson, D. (2003). Perceived organizational support as a mediator of the relationship between politics perceptions and work outcomes. Journal of Vocational Behavior, 63, 438-456 (Pubitemid 37495873)
43. Hofstede, G. ( 1983). The cultural relativity of organizational practices and theories. Journal of International Business Studies, 14, 75-89.
44. Judy, N. & Miriam, S. ( 2006). Favoritism, Cronyism and Nepotism. California: Markkula Center for Applied Ethics.
45. Kacmar, K.M., Bozeman, D.P., Carlson, D.S. & Anthony, W.P. ( 1999). An examination of the perceptions of organizational politics model: Replication and extension. Human Relations, 52( 3), 383-416.
46. Kacmar, K.M. & Ferris, G.R. ( 1989). Theoretical and methodological considerations in the age-job satisfaction relationship. Journal of Applied Psychology, 74, 201-7.
47. Kacmar, K.M. & Carlson, D.S. (1997). Future validation of the perceptions of politics scale (POPS): A multiple sample investigation. Journal of Management, 23, 627-658. (Pubitemid 127173455)
48. Karatepe, O.M. & Uludag, O. ( 2008). Affectivity, conflicts in the work-family interface, and hotel employee outcomes. International Journal of Hospitality Management, 27( 1), 30-41.
49. Kilic, H. & Okumus, F. (2005). Factors influencing productivity in small island hotels: evidence from Northern Cyprus. International Journal of Contemporary Hospitality Management, 17(4), 315-331. (Pubitemid 40831652)
50. Kusluvan, S. ( 2003). Employee attitudes and behaviors and their roles for tourism and hospitality business. In S. Kusluvan (Ed.), Managing employee attitudes and behaviors in the tourism and hospitality (pp. 25-50). New York: Nova Science Publishers.
51. Kusluvan, S., Kusluvan, Z., Ilhan, Z. & Buyruk, L. ( 2010). The human dimension: A review of human resources management issues in the tourism and hospitality industry. Cornell Hospitality Quarterly, 57( 2), 171-214.
52. Kwon, I. ( 2006). Endogenous favoritism in organizations. The B.E. Journal of Theoretical Economics, 6, 1.
53. Lankau, M.J., Carlson, D.S. & Nielson,T.R. (2006).The mediating influence of role stressors in the relationship between mentoring and job attitudes. Journal of Vocational Behavior, 68(2), 308-22. (Pubitemid 43414861)
54. Lewig, K.A. & Dollard, M.F. (2003). Emotional dissonance, emotional exhaustion and job satisfaction in call center workers. European Journal of Work and Organizational Psychology, 12(4), 366-92. (Pubitemid 38078036)
55. Lee, J-S. ( 2008). Favoritism in asymmetric procurement auctions. International Journal of Industrial Organization, 26, 1407-1424.
56. Lin, S-C. & Chang, J-N. (2005). Goal orientation and organizational commitment as explanatory factors of employees' mobility. Personnel Review, 34(3), 331-53. (Pubitemid 40580281)
57. Loi, R., Ngo, H.-Y. & Foley, S. ( 2006). Linking employees'justice perceptions to organizational commitment and intention to leave: The mediating role of perceived organizational support. Journal of Occupational and Organizational Psychology, 79, 101 -120.
58. Lytle, R.S., Hom, P.W. & Mokwa, M.P. (1998). SERV*OR: a managerial measure of organizational service-orientation. Journal of Retailing, 74(4), 455-89. (Pubitemid 128181885)
59. Maslach, C. ( 2005). Understanding burnout: work and family issues. In D.F. Halpern (Ed.), From Work-family Balance to Work-family Interaction: Changing the Metaphor (pp. 99-114). Mahwah, NJ: Lawrence Erlbaum.
60. Maslyn, J.M. & Fedor, D.B. (1998). Perceptions of politics: does measuring different foci matter? Journal of Applied Psychology, 84, 645-53. (Pubitemid 128375255)
61. McGorry, S.Y. ( 2000). Measurement in a cross-cultural environment: survey translation issues. Qualitative Market Research: An International Journal, 3( 2), 74-81.
62. Mintzberg, H. ( 1983). Power in and around organizations. Englewood cliffs, NJ: Prentice Hall.
63. nd Ed.). New York: McGraw-Hill Book Company.
64. Nye, L.G. & Wit, L.A. ( 1993). Dimensionality and construct validity of the perceptions of politics scale (POPS). Educational and Psychological Measurement, 53, 821-9.
65. Parker, C.P, Dipboye, R.L & Jackson, S.L. ( 1995). Perceptions of organizational politics: an investigation of antecedents and consequences. Journal of Management, 21( 5), 891-912.
66. Perrewé, P.L, Brymer, R.A. & Stepina, L.P. ( 1991). A causal model examining the effects of age discrimination on . employee psychological reactions and subsequent turnover intentions. International Journal of Hospitality Management, 10( 3), 245-260.
67. Pfeffer, J. & Sutton, R.I. ( 2006). Hard Facts, Dangerous Half-Truths, and Absolute Nonsense. Profiting from Evidence-Based Management. Boston, MA: Harvard Business School Press.
68. Poon, J.M.L ( 2003). Situational antecedents and outcomes of organizational politics perceptions. Journal of Managerial Psychology, 18, 138-155.
69. Poon, J.M.L. ( 2004). Effects of performance appraisal politics on job satisfaction and turnover intention. Personal Review, 33( 3), 322-334.
70. Porter, LW., Allen, R.W. & Angle, H.L. ( 1981). The politics of upward influence in organizations. In Ll. Cummings & B.M. Straw (Eds.), Research in Organizational Behavior ( pp. 109-149). Greewich, CT: JAI Press.
71. Randall, M.L., Cropanzano, R., Borman, C.A. & Birjulin, A. ( 1999). Organizational politics and organizational support as predictors of work attitudes, job performance, and organizational citizenship behavior. Journal of Organizational Behavior, 20, 159-174.
72. Reese, K. ( 1992). The Professional Concern for the Personnel Manager. Lexington, MA: Lexington Books.
73. Rhoades, L. & Eisenberger, R. ( 2002). Perceived organizational support: A review of the literature. Journal of Applied Psychology, 87, 698-714.
74. Rogers, J.D., Clow, K.E. & Kash, TJ. ( 1994). Increasing job satisfaction of service personnel. Journal of Service Marketing, 8( 1), 14-26.
75. Ross, G.F. ( 2005). Tourism industry employee work stress - a present and future crisis. Journal of Travel and Tourism Marketing, 19( 2), 133-147.
76. Shanock, L.R. & Eisenberger, R. (2006). When supervisors feel supported: Relationships with subordinates'perceived supervisor support, perceived organizational support, and performance. Journal of Applied Psychology, 91, 689-695. (Pubitemid 43936980)
77. Shore, L.M. & Shore,T.H. ( 1995). Perceived organizational support and organizational justice. In R. Cropanzano & K.M. Kacmar (Eds), Organizational Politics, Justice, and Support: Managing the Social Climate of Work Organizations (pp. 149-164). Westport, CT: Quorum Books.
78. rd ed.). New York: Harper Collins.
79. Tett, R.P. & Meyer, J.P. ( 1993). Job satisfaction, organizational commitment, turnover intention and turnover: Path analyses based on meta-analytic findings. Personnel Psychology, 46( 2), 259-293.
80. Tourism & Planning Office ( 2011) . Statistical Yearbook of Tourism:Turkish Republic of Northern Cyprus. State of Printing House, Nicosia.
81. Trevor, C.O. & Nyberg, A.J. ( 2008). Keeping your headcount when all about you are losing theirs: downsizing, voluntary turnover rates, and the moderating role of HR practices. Academy of Management Journal, 57( 2), 259-76.
82. Valle, M.& Perrewe, P.L. ( 2000). Do politics perceptions relate to political behaviors? Tests of an implicit assumption and expanded model. Human Relations, 53, 359- 386.
83. Vigoda, E. ( 2000). The relationship between organizational politics, job attitudes, and work outcomes: exploration and implications for the public sector. Journal of Vocational Behavior, 57, 326-347.
84. Vigoda, E. ( 2002). Stress-related aftermaths to workplace politics: An empirical assessment of the relationship among organizational politics, job stress, burnout, and aggressive behavior. Journal of Organizational Behavior, 23, 571-591.
85. Wan, Y.K.P. ( 2010). Exploratory assessment of the Macao casino dealers'job perceptions. International Journal of Hospitality Management, 290 , 62-71.
86. Wayne, SJ., Shore, L.M. & Liden, R.C. ( 1997). Perceived organizational support and leader-member exchange: A social exchange perspective. Academy of Management Journal, 40, 82-111.
87. Wirtz, J., Heracleous, L. & Nitin, P. ( 2008). Managing human resources for service excellence and cost-effectiveness at Singapore Airlines. Managing Service Quality, 78( 1), 4-19.
88. Witt, L.A., Kacmar, K.M., Carlson, D.S. & Zivnuska, S. ( 2002). Interactive effects of personality and organizational politics on contextual performance. Journal of Organizational Behavior, 23, 911 -926.
89. Yavas, U., Karatepe, O.M., Babakus, E. & Avci, T. ( 2004). Customer complaints and organizational responses: a study of hotel guests in Northern Cyprus. Journal of Hospitality and Leisure Marketing, 11( 2/ 3), 31-46.
90. Zanzi, A. ( 2001). Sanctioned versus non-sanctioned political tactics. Journal of Managerial Issues, 73( 2). 245-262.
91. Zeithaml, V.A., Berry, L.L & Parasuraman, A. ( 1996). The behavioral consequences of service quality. Journal of Marketing, 60, 31-46.
92. Zeithaml, V.A. & Bitner, M.J. ( 1996). Service Marketing. New York, NY: McGraw-Hill.