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Volumn 10, Issue 4, 1998, Pages 133-138

Designing a seamless hotel organization

Author keywords

Hotels; Service quality

Indexed keywords


EID: 84993077364     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/09596119810222096     Document Type: Article
Times cited : (15)

References (28)
  • 3
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    • Penetrating the surface of empowerment: a guide to teaching the empowerment concept to future hospitality managers
    • Becker, C. (1996, “Penetrating the surface of empowerment: a guide to teaching the empowerment concept to future hospitality managers”, Hospitality and Tourism Educator, Vol. 8 No. 4, pp. 13-15.
    • (1996) Hospitality and Tourism Educator , vol.8 , pp. 13-15
    • Becker, C.1
  • 6
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    • Senior Vice President, Strategic Planning and Operations, Marriott Lodging, Personal Correspondence, August 2.
    • Brashear, J. (1996, Senior Vice President, Strategic Planning and Operations, Marriott Lodging, Personal Correspondence, August 2.
    • (1996)
    • Brashear, J.1
  • 10
    • 84993081515 scopus 로고    scopus 로고
    • Vice President, Human Resources, Canadian Pacific Hotels, Personal Correspondence, December 11.
    • Clark, C. (1996, Vice President, Human Resources, Canadian Pacific Hotels, Personal Correspondence, December 11.
    • (1996)
    • Clark, C.1
  • 11
    • 84993092499 scopus 로고
    • Toward a theory of interdepartmental conflict in hotels
    • in Rutherford, D. (Ed.), Van Nostrand Reinhold, New York, NY
    • Dann, D. and Hornsey, T. (1995. “Toward a theory of interdepartmental conflict in hotels”, in Rutherford, D. (Ed.), Hotel Management and Operations, Van Nostrand Reinhold, New York, NY, pp. 46-51.
    • (1995) Hotel Management and Operations , pp. 46-51
    • Dann, D.1    Hornsey, T.2
  • 12
    • 84965512632 scopus 로고
    • Organization architecture for the 21st century: the redesign of hospitality firms
    • Enz, C. (1993 “Organization architecture for the 21st century: the redesign of hospitality firms”, Hospitality Research Journal, Vol. 17 No. 1, pp. 103-09.
    • (1993) Hospitality Research Journal , vol.17 , pp. 103-109
    • Enz, C.1
  • 15
    • 0012867831 scopus 로고
    • The power of internal guarantees
    • January-February
    • Hart, C. (1995, “The power of internal guarantees”, Harvard Business Review, January-February, pp. 64-73.
    • (1995) Harvard Business Review , pp. 64-73
    • Hart, C.1
  • 17
    • 84993086848 scopus 로고    scopus 로고
    • Vice President, Quality, Ritz-Carlton Hotel Company, Personal Correspondence, July 24.
    • Mene, P. (1996, Vice President, Quality, Ritz-Carlton Hotel Company, Personal Correspondence, July 24.
    • (1996)
    • Mene, P.1
  • 19
    • 58149208970 scopus 로고
    • The new network firm: a spherical structure built on a human investment philosophy
    • Spring
    • Miles, R.E. and Snow, C. (1995, “The new network firm: a spherical structure built on a human investment philosophy”, Organizational Dynamics, Spring, pp. 5-18.
    • (1995) Organizational Dynamics , pp. 5-18
    • Miles, R.E.1    Snow, C.2
  • 22
    • 84993015667 scopus 로고
    • SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality
    • Parasuraman, A., Zeithaml, V. and Berry, L. (1988, “SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality”, Journal of Retailing, Vol. 64 No. 1, pp. 12-40.
    • (1988) Journal of Retailing , vol.64 , pp. 12-40
    • Parasuraman, A.1    Zeithaml, V.2    Berry, L.3
  • 24
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    • Navigating the journey to empowerment
    • Spring
    • Randolph, W. (1995, “Navigating the journey to empowerment”, Organizational Dynamics, Spring, pp. 19-32.
    • (1995) Organizational Dynamics , pp. 19-32
    • Randolph, W.1
  • 26
    • 43949162903 scopus 로고
    • The service organization: human resources management is crucial
    • Spring
    • Schneider, B. and Bowen, D. (1994, “The service organization: human resources management is crucial”, Organizational Dynamics, Spring, pp. 39-52.
    • (1994) Organizational Dynamics , pp. 39-52
    • Schneider, B.1    Bowen, D.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.