메뉴 건너뛰기




Volumn 17, Issue 3, 2012, Pages 316-329

Linking perceptions of role stress and incivility to workplace aggression: The moderating role of personality

Author keywords

Aggression; Personality; Role stress; Workplace incivility

Indexed keywords

AGGRESSION; AMBIGUITY; ARTICLE; CONFLICT; EMPLOYEE; NEUROSIS; PERCEPTION; PERSONALITY; PRIORITY JOURNAL; ROLE STRESS; WORKPLACE; FEMALE; HUMAN; HUMAN RELATION; MALE; MENTAL STRESS; ORGANIZATION AND MANAGEMENT; PERSONALITY TEST; PSYCHOLOGICAL ASPECT; ROLE PLAYING;

EID: 84868641673     PISSN: 10768998     EISSN: 19391307     Source Type: Journal    
DOI: 10.1037/a0028211     Document Type: Article
Times cited : (128)

References (97)
  • 1
    • 0003622514 scopus 로고
    • Multiple regression: Testing and interpreting interactions
    • Thousand Oaks, CA: Sage.
    • Aiken, S. L., & West, S. G. (1991). Multiple regression: Testing and interpreting interactions. Thousand Oaks, CA: Sage.
    • (1991)
    • Aiken, S.L.1    West, S.G.2
  • 4
    • 40549098666 scopus 로고    scopus 로고
    • Creating your own hostile environment: A laboratory experiment of trait aggressiveness and the violence escalation cycle
    • doi:10.1177/0146167207311282
    • Anderson, C. A., Buckley, K. E., & Carnagey, N. L. (2008). Creating your own hostile environment: A laboratory experiment of trait aggressiveness and the violence escalation cycle. Personality and Social Psychology Bulletin, 34, 462-473. doi:10.1177/0146167207311282
    • (2008) Personality and Social Psychology Bulletin , vol.34 , pp. 462-473
    • Anderson, C.A.1    Buckley, K.E.2    Carnagey, N.L.3
  • 5
    • 0033163769 scopus 로고    scopus 로고
    • Tit for tat? The spiraling effect of incivility in the workplace
    • Andersson, L. M., & Pearson, C. M. (1999). Tit for tat? The spiraling effect of incivility in the workplace. Academy of Management Review, 24, 452-471.
    • (1999) Academy of Management Review , vol.24 , pp. 452-471
    • Andersson, L.M.1    Pearson, C.M.2
  • 6
    • 60549109690 scopus 로고    scopus 로고
    • Workplace victimization: Aggression from the target's perspective
    • doi:10.1146/annurev.psych.60.110707.163703
    • Aquino, K., & Thau, S. (2009). Workplace victimization: Aggression from the target's perspective. Annual Review of Psychology, 60, 717-741. doi:10.1146/annurev.psych.60.110707.163703
    • (2009) Annual Review of Psychology , vol.60 , pp. 717-741
    • Aquino, K.1    Thau, S.2
  • 7
    • 34047225297 scopus 로고    scopus 로고
    • Normalizing dirty work: Managerial tactics for countering occupational taint
    • doi:10.5465/ AMJ.2007.24162092
    • Ashforth, B. E., Kreiner, G. E., Clark, M. A., & Fugate, M. (2007). Normalizing dirty work: Managerial tactics for countering occupational taint. Academy of Management Journal, 50, 149-174. doi:10.5465/ AMJ.2007.24162092
    • (2007) Academy of Management Journal , vol.50 , pp. 149-174
    • Ashforth, B.E.1    Kreiner, G.E.2    Clark, M.A.3    Fugate, M.4
  • 9
    • 84975483419 scopus 로고    scopus 로고
    • Workplace aggression and violence
    • In S. Zedeck (Ed.), Washington, DC: American Psychological Association.
    • Barclay, L. J., & Aquino, K. (2011). Workplace aggression and violence. In S. Zedeck (Ed.), APA handbook of industrial and organizational psychology (Vol. 3, pp. 615-640). Washington, DC: American Psychological Association.
    • (2011) APA handbook of industrial and organizational psychology , vol.3 , pp. 615-640
    • Barclay, L.J.1    Aquino, K.2
  • 10
    • 34248369369 scopus 로고    scopus 로고
    • Workplace aggression and violence: Insights from basic research
    • In R. W. Griffin & A. M. O'Leary-Kelly (Eds.), San Francisco, CA: Jossey-Bass.
    • Baron, R. A. (2004). Workplace aggression and violence: Insights from basic research. In R. W. Griffin & A. M. O'Leary-Kelly (Eds.), The dark side of organizational behavior (pp. 23-61). San Francisco, CA: Jossey-Bass.
    • (2004) The dark side of organizational behavior , pp. 23-61
    • Baron, R.A.1
  • 11
    • 0030551778 scopus 로고    scopus 로고
    • Workplace violence as a workplace aggression: Evidence on their relative frequency and causes
    • doi:10.1002/(SICI)1098-2337(1996)22:3161:: AID-AB13.0.CO;2-Q
    • Baron, R. A., & Neuman, J. H. (1996). Workplace violence as a workplace aggression: Evidence on their relative frequency and causes. Aggressive Behavior, 22, 161-173. doi:10.1002/(SICI)1098-2337(1996)22:3161:: AID-AB13.0.CO;2-Q
    • (1996) Aggressive Behavior , vol.22 , pp. 161-173
    • Baron, R.A.1    Neuman, J.H.2
  • 12
    • 0023020183 scopus 로고
    • The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations
    • doi:10.1037/0022-3514.51.6.1173
    • Baron, R. M., & Kenny, D. A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51, 1173-1182. doi:10.1037/0022-3514.51.6.1173
    • (1986) Journal of Personality and Social Psychology , vol.51 , pp. 1173-1182
    • Baron, R.M.1    Kenny, D.A.2
  • 13
    • 84893394478 scopus 로고    scopus 로고
    • Organizational resources and civility norms as predictors of workplace incivility
    • Paper presented at the 25th Annual Society for Industrial and Organizational Psychology Conference, Atlanta, GA.
    • Bauerle, T. J., & Magley, V. J. (2010). Organizational resources and civility norms as predictors of workplace incivility. Paper presented at the 25th Annual Society for Industrial and Organizational Psychology Conference, Atlanta, GA.
    • (2010)
    • Bauerle, T.J.1    Magley, V.J.2
  • 14
    • 84952325283 scopus 로고    scopus 로고
    • Organizational role stress
    • In J. Barling, E. K. Kelloway, & M. R. Frone (Eds.), Thousand Oaks, CA: Sage.
    • Beehr, T. A., & Glazer, S. (2005). Organizational role stress. In J. Barling, E. K. Kelloway, & M. R. Frone (Eds.), Handbook of work stress (pp. 7-33). Thousand Oaks, CA: Sage.
    • (2005) Handbook of work stress , pp. 7-33
    • Beehr, T.A.1    Glazer, S.2
  • 15
    • 0016921167 scopus 로고
    • Relationships of stress to individually and organizationally valued states: Higher order needs as a moderator
    • doi:10.1037/ 0021-9010.61.1.41
    • Beehr, T. A., Walsh, J. T., & Taber, T. D. (1976). Relationships of stress to individually and organizationally valued states: Higher order needs as a moderator. Journal of Applied Psychology, 61, 41-47. doi:10.1037/ 0021-9010.61.1.41
    • (1976) Journal of Applied Psychology , vol.61 , pp. 41-47
    • Beehr, T.A.1    Walsh, J.T.2    Taber, T.D.3
  • 16
    • 0034195071 scopus 로고    scopus 로고
    • Development of a measure of workplace deviance
    • doi: 10.1037/0021-9010.85.3.349
    • Bennett, R. J., & Robinson, S. L. (2000). Development of a measure of workplace deviance. Journal of Applied Psychology, 85, 349-360. doi: 10.1037/0021-9010.85.3.349
    • (2000) Journal of Applied Psychology , vol.85 , pp. 349-360
    • Bennett, R.J.1    Robinson, S.L.2
  • 17
    • 0010567770 scopus 로고    scopus 로고
    • The past, present, and future of workplace deviance research
    • In J. Greenberg (Ed.), Mahwah, NJ: Erlbaum.
    • Bennett, R. J., & Robinson, S. L. (2003). The past, present, and future of workplace deviance research. In J. Greenberg (Ed.), Organizational behavior: The state of the science (2nd ed., pp. 247-281). Mahwah, NJ: Erlbaum.
    • (2003) Organizational behavior: The state of the science (2nd ed.) , pp. 247-281
    • Bennett, R.J.1    Robinson, S.L.2
  • 18
    • 32144454082 scopus 로고    scopus 로고
    • The study of revenge in the workplace: Conceptual, ideological, and empirical issues
    • In S. Fox & P. E. Spector (Eds.), Washington, DC: American Psychological Association. doi:10.1037/10893-003
    • Bies, R. J., & Tripp, T. M. (2005). The study of revenge in the workplace: Conceptual, ideological, and empirical issues. In S. Fox & P. E. Spector (Eds.), Counterproductive work behavior: Investigations of actors and targets (pp. 65-81). Washington, DC: American Psychological Association. doi:10.1037/10893-003
    • (2005) Counterproductive work behavior: Investigations of actors and targets , pp. 65-81
    • Bies, R.J.1    Tripp, T.M.2
  • 19
    • 0026213986 scopus 로고
    • Personality and the problems of everyday life: The role of neuroticism in exposure and reactivity to daily stressors
    • doi:10.1111/j.1467-6494.1991.tb00253.x
    • Bolger, N., & Schilling, E. A. (1991). Personality and the problems of everyday life: The role of neuroticism in exposure and reactivity to daily stressors. Journal of Personality, 59, 355-386. doi:10.1111/j.1467-6494.1991.tb00253.x
    • (1991) Journal of Personality , vol.59 , pp. 355-386
    • Bolger, N.1    Schilling, E.A.2
  • 20
    • 0029411749 scopus 로고
    • A framework for studying personality in the stress process
    • doi:10.1037/0022-3514.69.5.890
    • Bolger, N., & Zuckerman, A. (1995). A framework for studying personality in the stress process. Journal of Personality and Social Psychology, 69, 890-902. doi:10.1037/0022-3514.69.5.890
    • (1995) Journal of Personality and Social Psychology , vol.69 , pp. 890-902
    • Bolger, N.1    Zuckerman, A.2
  • 21
    • 0035579386 scopus 로고    scopus 로고
    • Predictors of employee deviance: The relationship between bad attitudes and bad behavior
    • doi:10.1023/A:1007818616389
    • Bolin, A., & Heatherly, L. (2001). Predictors of employee deviance: The relationship between bad attitudes and bad behavior. Journal of Business and Psychology, 15, 405-418. doi:10.1023/A:1007818616389
    • (2001) Journal of Business and Psychology , vol.15 , pp. 405-418
    • Bolin, A.1    Heatherly, L.2
  • 22
    • 24944447965 scopus 로고    scopus 로고
    • The personal costs of citizenship behavior: The relationship between individual initiative and role overload, job stress, and work-family conflict
    • doi:10.1037/0021-9010.90.4.740
    • Bolino, M. C., & Turnley, W. H. (2005). The personal costs of citizenship behavior: The relationship between individual initiative and role overload, job stress, and work-family conflict. Journal of Applied Psychology, 90, 740-748. doi:10.1037/0021-9010.90.4.740
    • (2005) Journal of Applied Psychology , vol.90 , pp. 740-748
    • Bolino, M.C.1    Turnley, W.H.2
  • 23
    • 33748657594 scopus 로고    scopus 로고
    • Workplace harassment from the victim's perspective: A theoretical model and meta-analysis
    • doi:10.1037/0021-9010.91.5.998
    • Bowling, N. A., & Beehr, T. A. (2006). Workplace harassment from the victim's perspective: A theoretical model and meta-analysis. Journal of Applied Psychology, 91, 998-1012. doi:10.1037/0021-9010.91.5.998
    • (2006) Journal of Applied Psychology , vol.91 , pp. 998-1012
    • Bowling, N.A.1    Beehr, T.A.2
  • 24
  • 25
    • 24044541393 scopus 로고    scopus 로고
    • The role of self-esteem and social influences in aggressive reactions to interactional justice
    • doi:10.1007/s10869-005-6995-8
    • Burton, J. P., Mitchell, T. R., & Lee, T. W. (2005). The role of self-esteem and social influences in aggressive reactions to interactional justice. Journal of Business and Psychology, 20, 131-170. doi:10.1007/s10869-005-6995-8
    • (2005) Journal of Business and Psychology , vol.20 , pp. 131-170
    • Burton, J.P.1    Mitchell, T.R.2    Lee, T.W.3
  • 26
    • 4043183394 scopus 로고    scopus 로고
    • Interactive effects of personality and perceptions of the work situation on workplace deviance
    • doi:10.1037/0021-9010.89.4.599
    • Colbert, A. E., Mount, M. K., Harter, J. K., Witt, L. A., & Barrick, M. R. (2004). Interactive effects of personality and perceptions of the work situation on workplace deviance. Journal of Applied Psychology, 89, 599-609. doi:10.1037/0021-9010.89.4.599
    • (2004) Journal of Applied Psychology , vol.89 , pp. 599-609
    • Colbert, A.E.1    Mount, M.K.2    Harter, J.K.3    Witt, L.A.4    Barrick, M.R.5
  • 28
    • 28144453764 scopus 로고    scopus 로고
    • Social exchange theory: An interdisciplinary review
    • doi: 10.1177/0149206305279602
    • Cropanzano, R., & Mitchell, M. S. (2005). Social exchange theory: An interdisciplinary review. Journal of Management, 31, 874-900. doi: 10.1177/0149206305279602
    • (2005) Journal of Management , vol.31 , pp. 874-900
    • Cropanzano, R.1    Mitchell, M.S.2
  • 30
    • 42249098502 scopus 로고    scopus 로고
    • Cognitions, emotions, and evaluations: An elaboration likelihood model for workplace aggression
    • doi:10.5465/AMR.2008.31193490
    • Douglas, S. C., Kiewitz, C., Martinko, M. J., Harvey, P., Kim, Y., & Chun, J. U. (2008). Cognitions, emotions, and evaluations: An elaboration likelihood model for workplace aggression. Academy of Management Review, 33, 425-451. doi:10.5465/AMR.2008.31193490
    • (2008) Academy of Management Review , vol.33 , pp. 425-451
    • Douglas, S.C.1    Kiewitz, C.2    Martinko, M.J.3    Harvey, P.4    Kim, Y.5    Chun, J.U.6
  • 31
    • 34247234116 scopus 로고    scopus 로고
    • Methods for integrating moderation and mediation: A general analytical framework using moderated path analysis
    • doi:10.1037/1082-989X.12.1.1
    • Edwards, J. R., & Lambert, L. S. (2007). Methods for integrating moderation and mediation: A general analytical framework using moderated path analysis. Psychological Methods, 12, 1-22. doi:10.1037/1082-989X.12.1.1
    • (2007) Psychological Methods , vol.12 , pp. 1-22
    • Edwards, J.R.1    Lambert, L.S.2
  • 32
    • 80052486256 scopus 로고
    • Bullying and harassment at work and their relationship to work environment quality: An exploratory study
    • doi:10.1080/13594329408410497
    • Einarsen, S., Raknes, B. I., & Matthiesen, S. B. (1994). Bullying and harassment at work and their relationship to work environment quality: An exploratory study. European Work and Organizational Psychologist, 4, 381-401. doi:10.1080/13594329408410497
    • (1994) European Work and Organizational Psychologist , vol.4 , pp. 381-401
    • Einarsen, S.1    Raknes, B.I.2    Matthiesen, S.B.3
  • 33
    • 0002841047 scopus 로고    scopus 로고
    • Violence and hostility at work: A model of reactions to perceived injustice
    • In G. R. VandenBos & E. Q. Bulatao (Eds.), Washington, DC: American Psychological Association. doi:10.1037/10215-002
    • Folger, R., & Baron, R. A. (1996). Violence and hostility at work: A model of reactions to perceived injustice. In G. R. VandenBos & E. Q. Bulatao (Eds.), Violence on the job: Identifying risks and developing solutions (pp. 51-85). Washington, DC: American Psychological Association. doi:10.1037/10215-002
    • (1996) Violence on the job: Identifying risks and developing solutions , pp. 51-85
    • Folger, R.1    Baron, R.A.2
  • 34
    • 0000009769 scopus 로고
    • Evaluating structural equation models with unobservable variables and measurement error
    • doi:10.2307/3151312
    • Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18, 39-50. doi:10.2307/3151312
    • (1981) Journal of Marketing Research , vol.18 , pp. 39-50
    • Fornell, C.1    Larcker, D.F.2
  • 35
    • 0033216651 scopus 로고    scopus 로고
    • A model of work frustration-aggression
    • doi:10.1002/ (SICI)1099-1379(199911)20:6915::AID-JOB9183.0.CO;2-6
    • Fox, S., & Spector, P. E. (1999). A model of work frustration-aggression. Journal of Organizational Behavior, 20, 915-931. doi:10.1002/ (SICI)1099-1379(199911)20:6915::AID-JOB9183.0.CO;2-6
    • (1999) Journal of Organizational Behavior , vol.20 , pp. 915-931
    • Fox, S.1    Spector, P.E.2
  • 36
    • 33745632209 scopus 로고    scopus 로고
    • Personality and work-related distress
    • In B. Schneider & D. B. Smith (Eds.). Mahwah, NJ: Erlbaum.
    • George, J. M., & Brief, A. P. (2004). Personality and work-related distress. In B. Schneider & D. B. Smith (Eds.), Personality and organizations (pp. 193-219). Mahwah, NJ: Erlbaum.
    • (2004) Personality and organizations , pp. 193-219
    • George, J.M.1    Brief, A.P.2
  • 37
    • 0036370172 scopus 로고    scopus 로고
    • Workplace anger and aggression: Informing conceptual models with data from specific encounters
    • doi:10.1037/1076-8998.7.1.20
    • Glomb, T. M. (2002). Workplace anger and aggression: Informing conceptual models with data from specific encounters. Journal of Occupational Health Psychology, 7, 20-36. doi:10.1037/1076-8998.7.1.20
    • (2002) Journal of Occupational Health Psychology , vol.7 , pp. 20-36
    • Glomb, T.M.1
  • 38
    • 0002490643 scopus 로고    scopus 로고
    • A broad-bandwidth, public domain, personality inventory measuring the lower-level facets of several five-factor models
    • In I. Mervielde, I. Deary, F. De Fruyt, F., & F. Ostendorf (Eds.), Tilburg, The Netherlands: Tilburg University Press.
    • Goldberg, L. R. (1999). A broad-bandwidth, public domain, personality inventory measuring the lower-level facets of several five-factor models. In I. Mervielde, I. Deary, F. De Fruyt, F., & F. Ostendorf (Eds.), Personality psychology in Europe (Vol. 7, pp. 7-28). Tilburg, The Netherlands: Tilburg University Press.
    • (1999) Personality psychology in Europe , vol.7 , pp. 7-28
    • Goldberg, L.R.1
  • 40
    • 0000039816 scopus 로고
    • The norm of reciprocity: A preliminary statement
    • doi:10.2307/2092623
    • Gouldner, A. W. (1960). The norm of reciprocity: A preliminary statement. American Sociological Review, 25, 161-178. doi:10.2307/2092623
    • (1960) American Sociological Review , vol.25 , pp. 161-178
    • Gouldner, A.W.1
  • 41
    • 0001168769 scopus 로고    scopus 로고
    • Agreeableness: A dimension of personality
    • In R. Hogan, J. Johnson, & S. Briggs (Eds.), San Diego, CA: Academic Press.
    • Graziano, W. G., & Eisenberg, N. (1997). Agreeableness: A dimension of personality. In R. Hogan, J. Johnson, & S. Briggs (Eds.), Handbook of personality psychology (pp. 795-824). San Diego, CA: Academic Press.
    • (1997) Handbook of personality psychology , pp. 795-824
    • Graziano, W.G.1    Eisenberg, N.2
  • 42
    • 0030119678 scopus 로고    scopus 로고
    • Perceiving interpersonal conflict and reacting to it: The case for agreeableness
    • doi: 10.1037/0022-3514.70.4.820
    • Graziano, W. G., Jensen-Campbell, L. A., & Hair, E. C. (1996). Perceiving interpersonal conflict and reacting to it: The case for agreeableness. Journal of Personality and Social Psychology, 70, 820-835. doi: 10.1037/0022-3514.70.4.820
    • (1996) Journal of Personality and Social Psychology , vol.70 , pp. 820-835
    • Graziano, W.G.1    Jensen-Campbell, L.A.2    Hair, E.C.3
  • 43
    • 84855978717 scopus 로고    scopus 로고
    • Indirect and direct effects of a multicategorical causal agent in statistical mediation analysis
    • Manuscript submitted for publication. Available from
    • Hayes, A. F., & Preacher, K. J. (2011). Indirect and direct effects of a multicategorical causal agent in statistical mediation analysis. Manuscript submitted for publication. Available from www.afhayes.com
    • (2011)
    • Hayes, A.F.1    Preacher, K.J.2
  • 44
    • 79953051385 scopus 로고    scopus 로고
    • "Incivility, social undermining, bullying oh my!" A call to reconcile constructs within workplace aggression research.
    • doi:10.1002/ job.689
    • Hershcovis, M. S. (2011). "Incivility, social undermining, bullying oh my!" A call to reconcile constructs within workplace aggression research. Journal of Organizational Behavior, 32, 499-519. doi:10.1002/ job.689
    • (2011) Journal of Organizational Behavior , vol.32 , pp. 499-519
    • Hershcovis, M.S.1
  • 45
    • 72449171903 scopus 로고    scopus 로고
    • Towards a relational model of workplace aggression
    • In J. Langan-Fox, C. L. Cooper, & R. J. Klimoski (Eds.), Cheltenham, UK: Edward Elgar.
    • Hershcovis, M. S., & Barling, J. (2007). Towards a relational model of workplace aggression. In J. Langan-Fox, C. L. Cooper, & R. J. Klimoski (Eds.), Research companion to the dysfunctional workplace: Management challenges and symptoms (pp. 268-284). Cheltenham, UK: Edward Elgar.
    • (2007) Research companion to the dysfunctional workplace: Management challenges and symptoms , pp. 268-284
    • Hershcovis, M.S.1    Barling, J.2
  • 48
    • 33846015008 scopus 로고    scopus 로고
    • American patriotism, national identity, and political involvement
    • doi:10.1111/j.1540-5907.2007.00237.x
    • Huddy, L., & Khatib, N. (2007). American patriotism, national identity, and political involvement. American Journal of Political Science, 51, 63-77. doi:10.1111/j.1540-5907.2007.00237.x
    • (2007) American Journal of Political Science , vol.51 , pp. 63-77
    • Huddy, L.1    Khatib, N.2
  • 49
    • 2442520432 scopus 로고    scopus 로고
    • Perceptions and experience of workplace bullying in five different working populations
    • doi:10.1002/ab.10055
    • Jennifer, D., Cowie, H., & Ananiadou, K. (2003). Perceptions and experience of workplace bullying in five different working populations. Aggressive Behavior, 29, 489-496. doi:10.1002/ab.10055
    • (2003) Aggressive Behavior , vol.29 , pp. 489-496
    • Jennifer, D.1    Cowie, H.2    Ananiadou, K.3
  • 50
    • 0035321474 scopus 로고    scopus 로고
    • Agreeableness as a moderator of interpersonal conflict
    • doi:10.1111/1467-6494.00148
    • Jensen-Campbell, L. A., & Graziano, W. G. (2001). Agreeableness as a moderator of interpersonal conflict. Journal of Personality, 69, 323-361. doi:10.1111/1467-6494.00148
    • (2001) Journal of Personality , vol.69 , pp. 323-361
    • Jensen-Campbell, L.A.1    Graziano, W.G.2
  • 51
    • 82855170807 scopus 로고    scopus 로고
    • The impact of civility interventions on employee social behavior, distress, and attitudes.
    • doi:10.1037/a0024442,Advance online publication.
    • Leiter, M. P., Laschinger, H. K. S., Day, A., & Gilin-Oore, D. (2011). The impact of civility interventions on employee social behavior, distress, and attitudes. Journal of Applied Psychology. Advance online publication. doi:10.1037/a0024442
    • (2011) Journal of Applied Psychology.
    • Leiter, M.P.1    Laschinger, H.K.S.2    Day, A.3    Gilin-Oore, D.4
  • 53
    • 38949163341 scopus 로고    scopus 로고
    • Personal and workgroup incivility: Impact on work and health outcomes
    • doi:10.1037/0021-9010.93.1.95
    • Lim, S., Cortina, L. M., & Magley, V. J. (2008). Personal and workgroup incivility: Impact on work and health outcomes. Journal of Applied Psychology, 93, 95-107. doi:10.1037/0021-9010.93.1.95
    • (2008) Journal of Applied Psychology , vol.93 , pp. 95-107
    • Lim, S.1    Cortina, L.M.2    Magley, V.J.3
  • 54
    • 85035930668 scopus 로고    scopus 로고
    • A comparison of methods to test mediation and other intervening variable effects
    • doi: 10.1037/1082-989X.7.1.83
    • MacKinnon, D. P., Lockwood, C. M., Hoffman, J. M., West, S. G., & Sheets, V. (2002). A comparison of methods to test mediation and other intervening variable effects. Psychological Methods, 7, 83-104. doi: 10.1037/1082-989X.7.1.83
    • (2002) Psychological Methods , vol.7 , pp. 83-104
    • MacKinnon, D.P.1    Lockwood, C.M.2    Hoffman, J.M.3    West, S.G.4    Sheets, V.5
  • 55
    • 3042811867 scopus 로고    scopus 로고
    • Confidence limits for the indirect effect: Distribution of the produce and resampling methods
    • doi:10.1207/ s15327906mbr3901_4
    • MacKinnon, D. P., Lockwood, C. M., & Williams, J. (2004). Confidence limits for the indirect effect: Distribution of the produce and resampling methods. Multivariate Behavioral Research, 39, 99-128. doi:10.1207/ s15327906mbr3901_4
    • (2004) Multivariate Behavioral Research , vol.39 , pp. 99-128
    • MacKinnon, D.P.1    Lockwood, C.M.2    Williams, J.3
  • 56
    • 4043145013 scopus 로고    scopus 로고
    • Antecedents of counterproductive behavior at work: A general perspective
    • doi:10.1037/0021-9010.89.4.647
    • Marcus, B., & Schuler, H. (2004). Antecedents of counterproductive behavior at work: A general perspective. Journal of Applied Psychology, 89, 647-660. doi:10.1037/0021-9010.89.4.647
    • (2004) Journal of Applied Psychology , vol.89 , pp. 647-660
    • Marcus, B.1    Schuler, H.2
  • 58
    • 37349057401 scopus 로고    scopus 로고
    • Perpetrators and targets of bullying at work: Role stress and individual differences
    • doi:10.1891/088667007782793174
    • Matthiesen, S. B., & Einarsen, S. (2007). Perpetrators and targets of bullying at work: Role stress and individual differences. Violence and Victims, 22, 735-753. doi:10.1891/088667007782793174
    • (2007) Violence and Victims , vol.22 , pp. 735-753
    • Matthiesen, S.B.1    Einarsen, S.2
  • 59
    • 84855769523 scopus 로고    scopus 로고
    • Bias in crosssectional analyses of longitudinal mediation: Partial and complete mediation under an autoregressive model
    • doi:10.1080/00273171.2011.606716
    • Maxwell, S. E., Cole, D. A., & Mitchell, M. A. (2011). Bias in crosssectional analyses of longitudinal mediation: Partial and complete mediation under an autoregressive model. Multivariate Behavioral Research, 46, 816-841. doi:10.1080/00273171.2011.606716
    • (2011) Multivariate Behavioral Research , vol.46 , pp. 816-841
    • Maxwell, S.E.1    Cole, D.A.2    Mitchell, M.A.3
  • 60
    • 0023208674 scopus 로고
    • Validation of the five-factor model of personality across instruments and observers
    • doi:10.1037/0022-3514.52.1.81
    • McCrae, R. R., & Costa, P. T. (1987). Validation of the five-factor model of personality across instruments and observers. Journal of Personality and Social Psychology, 52, 81-90. doi:10.1037/0022-3514.52.1.81
    • (1987) Journal of Personality and Social Psychology , vol.52 , pp. 81-90
    • McCrae, R.R.1    Costa, P.T.2
  • 61
    • 0002821832 scopus 로고    scopus 로고
    • Toward a new generation of personality theories: Theoretical contexts for the five-factor model
    • In J. S. Wiggins (Ed.), New York, NY: Guilford.
    • McCrae, R. R., & Costa, P. T. (1996). Toward a new generation of personality theories: Theoretical contexts for the five-factor model. In J. S. Wiggins (Ed.), The five-factor model of personality: Theoretical perspectives (pp. 51-87). New York, NY: Guilford.
    • (1996) The five-factor model of personality: Theoretical perspectives , pp. 51-87
    • McCrae, R.R.1    Costa, P.T.2
  • 62
    • 0026874067 scopus 로고
    • An introduction to the five-factor model and its applications
    • doi: 10.1111/j.1467-6494.1992.tb00970.x
    • McCrae, R. R., & John, O. P. (1992). An introduction to the five-factor model and its applications. Journal of Personality, 60, 175-215. doi: 10.1111/j.1467-6494.1992.tb00970.x
    • (1992) Journal of Personality , vol.60 , pp. 175-215
    • McCrae, R.R.1    John, O.P.2
  • 63
    • 58749084886 scopus 로고    scopus 로고
    • Investigating individual differences among targets of workplace incivility
    • doi:10.1037/a0012683
    • Milam, A. C., Spitzmueller, C., & Penney, L. M. (2009). Investigating individual differences among targets of workplace incivility. Journal of Occupational Health Psychology, 14, 58-69. doi:10.1037/a0012683
    • (2009) Journal of Occupational Health Psychology , vol.14 , pp. 58-69
    • Milam, A.C.1    Spitzmueller, C.2    Penney, L.M.3
  • 65
    • 34748899379 scopus 로고    scopus 로고
    • Beyond targets: Consequences of vicarious exposure to misogyny at work
    • doi:10.1037/0021-9010.92.5.1254
    • Miner-Rubino, K., & Cortina, L. M. (2007). Beyond targets: Consequences of vicarious exposure to misogyny at work. Journal of Applied Psychology, 92, 1254-1269. doi:10.1037/0021-9010.92.5.1254
    • (2007) Journal of Applied Psychology , vol.92 , pp. 1254-1269
    • Miner-Rubino, K.1    Cortina, L.M.2
  • 66
    • 34548831353 scopus 로고    scopus 로고
    • Abusive supervision and workplace deviance and the moderating effects of negative reciprocity beliefs
    • doi:10.1037/ 0021-9010.92.4.1159
    • Mitchell, M. S., & Ambrose, M. L. (2007). Abusive supervision and workplace deviance and the moderating effects of negative reciprocity beliefs. Journal of Applied Psychology, 92, 1159-1168. doi:10.1037/ 0021-9010.92.4.1159
    • (2007) Journal of Applied Psychology , vol.92 , pp. 1159-1168
    • Mitchell, M.S.1    Ambrose, M.L.2
  • 67
    • 70349187350 scopus 로고    scopus 로고
    • Civility, Respect, Engagement in the Workforce (CREW): Nationwide organization development intervention at Veterans Health Administration
    • doi:10.1177/0021886309335067
    • Osatuke, K., Moore, S. C., Ward, C., Dyrenforth, S. R., & Belton, L. (2009). Civility, Respect, Engagement in the Workforce (CREW): Nationwide organization development intervention at Veterans Health Administration. Journal of Applied Behavioral Science, 45, 384-410. doi:10.1177/0021886309335067
    • (2009) Journal of Applied Behavioral Science , vol.45 , pp. 384-410
    • Osatuke, K.1    Moore, S.C.2    Ward, C.3    Dyrenforth, S.R.4    Belton, L.5
  • 68
    • 0010552251 scopus 로고    scopus 로고
    • Assessing and attacking workplace incivility
    • doi:10.1016/S0090-2616(00)00019-X
    • Pearson, C. M., Andersson, L. M., & Porath, C. L. (2000). Assessing and attacking workplace incivility. Organizational Dynamics, 29, 123-137. doi:10.1016/S0090-2616(00)00019-X
    • (2000) Organizational Dynamics , vol.29 , pp. 123-137
    • Pearson, C.M.1    Andersson, L.M.2    Porath, C.L.3
  • 69
  • 70
    • 0039888140 scopus 로고    scopus 로고
    • When workers flout convention: A study of workplace incivility
    • doi:10.1177/00187267015411001
    • Pearson, C. M., Andersson, L. M., & Wegner, J. W. (2001). When workers flout convention: A study of workplace incivility. Human Relations, 54, 1387-1419. doi:10.1177/00187267015411001
    • (2001) Human Relations , vol.54 , pp. 1387-1419
    • Pearson, C.M.1    Andersson, L.M.2    Wegner, J.W.3
  • 71
    • 33744942502 scopus 로고    scopus 로고
    • On incivility, its impact, and directions for future research
    • In R. Griffin & A. O'Leary-Kelly (Eds.), San Francisco, CA: Jossey-Bass.
    • Pearson, C. M., & Porath, C. L. (2004). On incivility, its impact, and directions for future research. In R. Griffin & A. O'Leary-Kelly (Eds.), The dark side of organizational behavior (pp. 403-425). San Francisco, CA: Jossey-Bass.
    • (2004) The dark side of organizational behavior , pp. 403-425
    • Pearson, C.M.1    Porath, C.L.2
  • 72
    • 14644402444 scopus 로고    scopus 로고
    • On the nature, consequences and remedies of workplace incivility: No time for "nice"? Think again
    • doi:10.5465/ AME.2005.15841946
    • Pearson, C. M., & Porath, C. L. (2005). On the nature, consequences and remedies of workplace incivility: No time for "nice"? Think again. Academy of Management Executive, 19, 7-18. doi:10.5465/ AME.2005.15841946
    • (2005) Academy of Management Executive , vol.19 , pp. 7-18
    • Pearson, C.M.1    Porath, C.L.2
  • 73
    • 27644540064 scopus 로고    scopus 로고
    • Job stress, incivility, and counterproductive work behavior (CWB): The moderating role of negative affectivity
    • doi: 10.1002/job.336
    • Penney, L. M., & Spector, P. E. (2005). Job stress, incivility, and counterproductive work behavior (CWB): The moderating role of negative affectivity. Journal of Organizational Behavior, 26, 777-796. doi: 10.1002/job.336
    • (2005) Journal of Organizational Behavior , vol.26 , pp. 777-796
    • Penney, L.M.1    Spector, P.E.2
  • 75
    • 0344413424 scopus 로고    scopus 로고
    • Moderation of physiological stress responses by personality traits and daily hassles: Less flexibility of immune system responses
    • doi:10.1016/S0301-0511(03)00096-6
    • Peters, M. L., Godaert, G. L. R., Ballieux, R. E., & Heijnen, C. J. (2003). Moderation of physiological stress responses by personality traits and daily hassles: Less flexibility of immune system responses. Biological Psychology, 65, 21-48. doi:10.1016/S0301-0511(03)00096-6
    • (2003) Biological Psychology , vol.65 , pp. 21-48
    • Peters, M.L.1    Godaert, G.L.R.2    Ballieux, R.E.3    Heijnen, C.J.4
  • 76
    • 73749088362 scopus 로고    scopus 로고
    • The cost of bad behavior
    • doi:10.1016/j.orgdyn.2009.10.006
    • Porath, C. L., & Pearson, C. M. (2010). The cost of bad behavior. Organizational Dynamics, 39, 64 -71. doi:10.1016/j.orgdyn.2009.10.006
    • (2010) Organizational Dynamics , vol.39
    • Porath, C.L.1    Pearson, C.M.2
  • 77
    • 77953491753 scopus 로고    scopus 로고
    • Sex, gender, and the work-tofamily interface: Exploring negative and positive interdependencies
    • doi:10.5465/ AMJ.2010.51468647
    • Powell, G. N., & Greenhaus, J. H. (2010). Sex, gender, and the work-tofamily interface: Exploring negative and positive interdependencies. Academy of Management Journal, 53, 513-534. doi:10.5465/ AMJ.2010.51468647
    • (2010) Academy of Management Journal , vol.53 , pp. 513-534
    • Powell, G.N.1    Greenhaus, J.H.2
  • 78
    • 69549135653 scopus 로고    scopus 로고
    • A tale of three perspectives: Examining post hoc statistical techniques for detection and correction of common method variance
    • doi:10.1177/1094428109332834
    • Richardson, H. A., Simmering, M. J., & Sturman, M. C. (2009). A tale of three perspectives: Examining post hoc statistical techniques for detection and correction of common method variance. Organizational Research Methods, 12, 762-800. doi:10.1177/1094428109332834
    • (2009) Organizational Research Methods , vol.12 , pp. 762-800
    • Richardson, H.A.1    Simmering, M.J.2    Sturman, M.C.3
  • 79
    • 0000846972 scopus 로고
    • Role conflict and ambiguity in complex organizations
    • doi:10.2307/2391486
    • Rizzo, J. R., House, R. J., & Lirtzman, S. I. (1970). Role conflict and ambiguity in complex organizations. Administrative Science Quarterly, 15, 150-163. doi:10.2307/2391486
    • (1970) Administrative Science Quarterly , vol.15 , pp. 150-163
    • Rizzo, J.R.1    House, R.J.2    Lirtzman, S.I.3
  • 80
    • 21844526560 scopus 로고
    • A typology of deviant workplace behaviors: A multidimensional scaling study
    • doi:10.2307/256693
    • Robinson, S. L., & Bennett, R. J. (1995). A typology of deviant workplace behaviors: A multidimensional scaling study. Academy of Management Journal, 38, 555-572. doi:10.2307/256693
    • (1995) Academy of Management Journal , vol.38 , pp. 555-572
    • Robinson, S.L.1    Bennett, R.J.2
  • 81
    • 72249121847 scopus 로고    scopus 로고
    • Can "good" stressors spark "bad" behaviors? The mediating role of emotions in links of challenge and hindrance stressors with citizenship and counterproductive behaviors
    • doi:10.1037/a0016752
    • Rodell, J. B., & Judge, T. A. (2009). Can "good" stressors spark "bad" behaviors? The mediating role of emotions in links of challenge and hindrance stressors with citizenship and counterproductive behaviors. Journal of Applied Psychology, 94, 1438-1451. doi:10.1037/a0016752
    • (2009) Journal of Applied Psychology , vol.94 , pp. 1438-1451
    • Rodell, J.B.1    Judge, T.A.2
  • 82
    • 67651236718 scopus 로고    scopus 로고
    • Supervisory bullying, status inequalities and organizational context
    • doi:10.1353/sof.0.0178
    • Roscigno, V. J., Lopez, S. H., & Hodson, R. (2009). Supervisory bullying, status inequalities and organizational context. Social Forces, 87, 1561- 1589. doi:10.1353/sof.0.0178
    • (2009) Social Forces , vol.87
    • Roscigno, V.J.1    Lopez, S.H.2    Hodson, R.3
  • 84
    • 0346972853 scopus 로고    scopus 로고
    • Bullying and organisational politics in competitive and rapidly changing work environments
    • doi:10.1504/IJMDM.2003.002487
    • Salin, D. (2003). Bullying and organisational politics in competitive and rapidly changing work environments. International Journal of Management and Decision Making, 4, 35- 46. doi:10.1504/IJMDM.2003.002487
    • (2003) International Journal of Management and Decision Making , vol.4
    • Salin, D.1
  • 85
    • 84952309415 scopus 로고    scopus 로고
    • Workplace aggression
    • In J. Barling, E. K. Kelloway, & M. R. Frone (Eds.), Thousand Oaks, CA: Sage.
    • Schat, A. C. H., & Kelloway, E. K. (2005). Workplace aggression. In J. Barling, E. K. Kelloway, & M. R. Frone (Eds.), Handbook of work stress (pp. 189-218). Thousand Oaks, CA: Sage.
    • (2005) Handbook of work stress , pp. 189-218
    • Schat, A.C.H.1    Kelloway, E.K.2
  • 86
    • 70350497403 scopus 로고    scopus 로고
    • Social exchange in work settings: Content, process, and mixed models
    • doi: 10.1111/j.1740-8784.2009.00158.x
    • Shore, L. M., Coyle-Shapiro, J. A.-M., Chen, X.-P., & Tetrick, L. P. (2009). Social exchange in work settings: Content, process, and mixed models. Management and Organization Review, 5, 289 -302. doi: 10.1111/j.1740-8784.2009.00158.x
    • (2009) Management and Organization Review , vol.5
    • Shore, L.M.1    Coyle-Shapiro, J.A.-M.2    Chen, X.P.3    Tetrick, L.P.4
  • 88
    • 60349115764 scopus 로고    scopus 로고
    • In the eyes of the beholder: A non-self-report measure of workplace deviance
    • doi: 10.1037/a0012605
    • Stewart, S. M., Bing, M. N., Davison, H. K., Woehr, D. J., & McIntyre, M. D. (2009). In the eyes of the beholder: A non-self-report measure of workplace deviance. Journal of Applied Psychology, 94, 207-215. doi: 10.1037/a0012605
    • (2009) Journal of Applied Psychology , vol.94 , pp. 207-215
    • Stewart, S.M.1    Bing, M.N.2    Davison, H.K.3    Woehr, D.J.4    McIntyre, M.D.5
  • 89
    • 84866457534 scopus 로고    scopus 로고
    • Linking workplace incivility to citizenship performance: The combined effects of affective commitment and conscientiousness
    • Journal of Organizational Behavior. Advance online publication. doi:10.1002/job.773
    • Taylor, S. G., Bedeian, A. G., & Kluemper, D. H. (2011). Linking workplace incivility to citizenship performance: The combined effects of affective commitment and conscientiousness. Journal of Organizational Behavior. Advance online publication. doi:10.1002/job.773
    • (2011)
    • Taylor, S.G.1    Bedeian, A.G.2    Kluemper, D.H.3
  • 90
    • 85047681549 scopus 로고    scopus 로고
    • Personality moderators of the relationships between abusive supervision and subordinates' resistance
    • doi:10.1037/ 0021-9010.86.5.974
    • Tepper, B. J., Duffy, M. K., & Shaw, J. D. (2001). Personality moderators of the relationships between abusive supervision and subordinates' resistance. Journal of Applied Psychology, 86, 974-983. doi:10.1037/ 0021-9010.86.5.974
    • (2001) Journal of Applied Psychology , vol.86 , pp. 974-983
    • Tepper, B.J.1    Duffy, M.K.2    Shaw, J.D.3
  • 91
    • 79953047895 scopus 로고    scopus 로고
    • A case for recognizing distinctions among constructs that capture interpersonal mistreatment in work organizations
    • doi:10.1002/job.688
    • Tepper, B. J., & Henle, C. A. (2011). A case for recognizing distinctions among constructs that capture interpersonal mistreatment in work organizations. Journal of Organizational Behavior, 32, 487-498. doi:10.1002/job.688
    • (2011) Journal of Organizational Behavior , vol.32 , pp. 487-498
    • Tepper, B.J.1    Henle, C.A.2
  • 92
    • 0000303571 scopus 로고    scopus 로고
    • Jackson and Schuler (1985) revisited: A meta-analysis of the relationships between role ambiguity, role conflict, and job performance
    • Tubre, T. C., & Collins, J. M. (2000). Jackson and Schuler (1985) revisited: A meta-analysis of the relationships between role ambiguity, role conflict, and job performance. Journal of Management, 26, 155-169.
    • (2000) Journal of Management , vol.26 , pp. 155-169
    • Tubre, T.C.1    Collins, J.M.2
  • 93
    • 79955598539 scopus 로고    scopus 로고
    • Daily customer mistreatment and employee sabotage against customers: Examining emotion and resource perspectives
    • doi:10.5465/AMJ.2011.60263093
    • Wang, M., Liao, H., Zhan, Y., & Shi, J. (2011). Daily customer mistreatment and employee sabotage against customers: Examining emotion and resource perspectives. Academy of Management Journal, 54, 312-334. doi:10.5465/AMJ.2011.60263093
    • (2011) Academy of Management Journal , vol.54 , pp. 312-334
    • Wang, M.1    Liao, H.2    Zhan, Y.3    Shi, J.4
  • 94
    • 1842425434 scopus 로고    scopus 로고
    • Adaptational style and dispositional structure: Coping in the context of the five-factor model
    • doi:10.1111/j.1467-6494.1996.tb00943.x
    • Watson, D., & Hubbard, B. (1996). Adaptational style and dispositional structure: Coping in the context of the five-factor model. Journal of Personality, 64, 737-774. doi:10.1111/j.1467-6494.1996.tb00943.x
    • (1996) Journal of Personality , vol.64 , pp. 737-774
    • Watson, D.1    Hubbard, B.2
  • 95
    • 84955552084 scopus 로고
    • Targeted sampling: Options for the study of hidden populations
    • doi: 10.1525/sp.1989.36.4.03a00070
    • Watters, J. K., & Biernacki, P. (1989). Targeted sampling: Options for the study of hidden populations. Social Problems, 36, 416 - 430. doi: 10.1525/sp.1989.36.4.03a00070
    • (1989) Social Problems , vol.36
    • Watters, J.K.1    Biernacki, P.2
  • 96
    • 78049457418 scopus 로고    scopus 로고
    • Method variance and marker variables: A review and comprehensive CFA marker technique
    • doi:10.1177/ 1094428110366036
    • Williams, L. J., Hartman, N., & Cavazotte, F. (2010). Method variance and marker variables: A review and comprehensive CFA marker technique. Organizational Research Methods, 13, 477-514. doi:10.1177/ 1094428110366036
    • (2010) Organizational Research Methods , vol.13 , pp. 477-514
    • Williams, L.J.1    Hartman, N.2    Cavazotte, F.3
  • 97
    • 0038432023 scopus 로고    scopus 로고
    • Conflict escalation and coping with workplace bullying: A replication and extension
    • doi:10.1080/ 13594320143000834
    • Zapf, D., & Gross, C. (2001). Conflict escalation and coping with workplace bullying: A replication and extension. European Journal of Work and Organizational Psychology, 10, 497-522. doi:10.1080/ 13594320143000834
    • (2001) European Journal of Work and Organizational Psychology , vol.10 , pp. 497-522
    • Zapf, D.1    Gross, C.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.