When trust matters: The moderating effect of outcome favorability

Administrative Science Quarterly

Volumn 42, Issue 3, 1997, Pages 558-583

  Brockner, Joel ^b   Siegel, Phyllis A ^c   Daly, Joseph P ^c   Tyler, Tom ^c   Martin, Christopher ^a  

^a LOUISIANA STATE UNIVERSITY   (United States)

^b Och Spine at New York Presbyterian Hospitals   (United States)

^c NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0031232336     PISSN: 00018392     EISSN: None     Source Type: Journal    
DOI: 10.2307/2393738     Document Type: Article

References (35)

1. Adams, J. Stacy 1965 "Inequity in social exchange." In L. Berkowitz (ed.), Advances in Experimental Social Psychology: 267-299. New York: Academic Press.
2. Blau, Peter 1964 Exchange and Power in Social Life. New York: Wiley.
3. Brockner, Joel 1990 "Scope of justice in the workplace: How survivors react to co-worker layoffs." Journal of Social Issues, 46: 95-106.
4. Brockner, Joel, Rocki Lee DeWitt, Steven Grover, and Thomas Reed 1990 "When it is especially important to explain why: Factors affecting the relationship between managers' explanations of a layoff and survivors' reactions to the layoff." Journal of Experimental Social Psychology, 26: 389-407.
5. Brockner, Joel, and Phyllis A. Siegel 1995 "Understanding the interaction between procedural and distributive justice: The role of trust." In Rod M. Kramer and Tom R. Tyler (eds.), Trust in Organizations: 390-413. Thousand Oaks, CA: Sage.
6. Brockner, Joel, and Batia M. Wiesenfeld 1996 "An integrative framework for explaining reactions to decisions: The interactive effects of outcomes and procedures." Psychological Bulletin, 120: 189-208.
7. Brockner, Joel, Batia M. Wiesenfeld, and Christopher Martin 1995 "Decision frame, procedural justice, and survivors' reactions to job layoffs." Organizational Behavior and Human Decision Processes, 63: 59-68.
8. Cameron, Kim S., Myung U. Kim, and David A. Whetten 1987 "Organizational effects of decline and turbulence." Administrative Science Quarterly, 32: 222-240.
9. Daly, Joseph P., and Paul D. Geyer 1995 "Procedural fairness and organizational commitment under conditions of growth and decline." Social Justice Research, 8: 137-151.
10. Fazio, Russell H., and Mark P. Zanna 1978 "Attitudinal qualities relating to the strength of the attitude-behavior relationship." Journal of Experimental Social Psychology, 14: 398-408.
11. Folger, Robert 1993 "Reactions to mistreatment at work." In J. Keith Murnighan (ed.), Social Psychology in Organizations: Advances in Theory and Research: 161-183. Englewood Cliffs, NJ: Prentice-Hall.
12. Folger, Robert, and Christopher Martin 1986 "Relative deprivation and referent cognitions: Distributive and procedural justice effects." Journal of Experimental Social Psychology, 22: 531-546.
13. Folger, Robert, David Rosenfield, and Thomas Robinson 1983 "Relative deprivation and procedural justification." Journal of Personality and Social Psychology, 45: 268-273.
14. Greenberg, Jerald 1987 "Reactions to procedural injustice in payment allocations: Do the means justify the ends?" Journal of Applied Psychology, 72: 55-61. 1994 "Using socially fair treatment to promote acceptance of a work site smoking ban." Journal of Applied Psychology, 79: 288-297.
15. Greenberg, Jerald 1987 "Reactions to procedural injustice in payment allocations: Do the means justify the ends?" Journal of Applied Psychology, 72: 55-61. 1994 "Using socially fair treatment to promote acceptance of a work site smoking ban." Journal of Applied Psychology, 79: 288-297.
16. Gujarati, Damodar 1988 Basic Econometrics, 2d ed. New York: McGraw-Hill.
17. Homans, George C. 1961 Social Behaviour: Its Elementary Forms. London: Routledge and Kegan Paul.
18. Kelman, Herbert C. 1961 "Processes of opinion change." Public Opinion Quarterly, 25: 57-78.
19. Konovsky, Mary, and S. Douglas Pugh 1994 "Citizenship behavior and social exchange." Academy of Management Journal, 37: 656-669.
20. Kramer, Rod M., and Tom R. Tyler 1995 Trust in Organizations. Thousand Oaks, CA.: Sage.
21. Leventhal, Gerald S., Jurgis Karuza, and William R. Fry 1980 "Beyond fairness: A theory of allocation preferences." In Gerold Mikula (ed.), Justice and Social Interaction: 167-218. New York: Springer-Verlag.
22. Mayer, Roger C., James H. Davis, and F. David Schoorman 1995 "An integrative model of organizational trust." Academy of Management Review, 20: 709-734.
23. McAllister, Daniel J. 1995 "Affect- and cognition-based trust as foundations for interpersonal cooperation in organizations." Academy of Management Journal, 38: 24-59.
24. O'Reilly, Charles, and Jennifer Chatman 1986 "Organizational commitment and psychological attachment: The effects of compliance, identification, and internalization on prosocial behavior." Journal of Applied Psychology, 71: 492-499.
25. Pfeffer, Jeffrey, and Gerald Salancik 1978 The External Control of Organizations: A Resource Dependence Perspective. New York: Harper & Row.
26. Pyszcznski, Tom A., and Jeff Greenberg 1981 "Role of disconfirmed expectancies in the instigation of attributional processing." Journal of Personality and Social Psychology, 40: 31-38.
27. Rousseau, Denise 1988 "Psychological contract scales." Unpublished manuscript, Department of Organization Behavior, Northwestern University.
28. Sivacek, John, and William D. Crano 1982 "Vested interest as a moderator of attitude-behavior consistency." Journal of Personality and Social Psychology, 43: 210-221.
29. Thibaut, John, and Laurens Walker 1975 Procedural Justice: A Psychological Analysis. Hillsdale, NJ: Erlbaum.
30. Tyler, Tom R., and Robert J. Bies 1990 "Beyond formal procedures: The interpersonal context of procedural justice." In John Carroll (ed.), Applied Social Psychology and Organizational Settings: 77-98. Hillsdale, NJ: Erlbaum.
31. Tyler, Tom R., and Peter Degoey 1995 "Trust in organizational authorities: The influence of motive attributions on willingness to accept decisions." In Rod M. Kramer and Tom R. Tyler (eds.), Trust in Organizations: 331-356. Thousand Oaks, CA: Sage.
32. Tyler, Tom R., and E. Allan Lind 1992 "A relational model of authority in groups." In Mark Zanna (ed.), Advances in Experimental Social Psychology, 25: 115-192. San Diego: Academic Press.
33. Whitney, John O. 1994 The Trust Factor: Liberating Profits and Restoring Corporate Vitality. New York: McGraw-Hill.
34. Wicker, Allan W. 1969 "The relationship of verbal and overt behavioral responses to attitude objects." Journal of Social Issues, 25: 41-78.
35. Wong, Paul T.P., and Bernard Weiner 1981 "When people ask 'why' questions, and the heuristics of attributional search." Journal of Personality and Social Psychology, 40: 650-663.