Towards understanding the role of organizational identification in service settings: A multilevel study spanning leaders, service employees, and customers

European Journal of Work and Organizational Psychology

Volumn 21, Issue 4, 2012, Pages 547-574

  Schuh, Sebastian C ^a   Egold, Nikolai W ^a   van Dick, Rolf ^a  

^a GOETHE UNIVERSITY   (Germany)

Author keywords

Customer orientation; Customer outcomes; Identity transfer; Leadership; Linkage research; Social identity

Indexed keywords

EID: 84864663167     PISSN: 1359432X     EISSN: 14640643     Source Type: Journal    
DOI: 10.1080/1359432X.2011.578391     Document Type: Article

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