'RIPPING OFF' Tourists: An empirical evaluation of tourists' perceptions and service worker (mis)behavior

Annals of Tourism Research

Volumn 39, Issue 2, 2012, Pages 1070-1093

  Harris, Lloyd C ^a  

^a UNIVERSITY OF WARWICK   (United Kingdom)

Author keywords

Dysfunctional service; Employee deviance; Employee misbehavior; Frontline tourist workers; Tourist oriented crime

Indexed keywords

CRIME; EMPIRICAL ANALYSIS; PERCEPTION; SOCIAL BEHAVIOR; TOURISM;

EID: 84859974667     PISSN: 01607383     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.annals.2011.12.002     Document Type: Article

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