Deviant service behaviour: Coming soon to a theatre near you?

Service Industries Journal

Volumn 28, Issue 1, 2008, Pages 85-93

  Van Eerde, Wendelien ^a,b   Peper, Paul ^a  

^a EINDHOVEN UNIVERSITY OF TECHNOLOGY   (Netherlands)

^b University of Amsterdam Business School   (Netherlands)

Author keywords

Cinema personnel; Deviant behaviour; Service; Survey study

Indexed keywords

BEHAVIOR; HUMAN RESOURCE; RECREATIONAL FACILITY; SERVICE SECTOR;

BENELUX; EURASIA; EUROPE; NETHERLANDS; WESTERN EUROPE;

EID: 37249021347     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642060701725594     Document Type: Article

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