The Impact of Employee Behaviour on Customers' Service Quality Perceptions and Overall Satisfaction

Tourism and Hospitality Research

Volumn 8, Issue 4, 2008, Pages 309-323

  Kattara, Hanan Saad ^a   Weheba, Dina ^a   El Said, Osman Ahmed ^a  

^a German University of Technology   (Egypt)

Author keywords

contact employee behaviours; customer perception of service quality; customer satisfaction; Egypt

Indexed keywords

EID: 84997858625     PISSN: 14673584     EISSN: 17429692     Source Type: Journal    
DOI: 10.1057/thr.2008.35     Document Type: Article

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