메뉴 건너뛰기




Volumn 21, Issue 2-3, 2007, Pages 117-130

The relationship between international leisure travelers' origin country and product satisfaction, value, service quality, and intent to return

Author keywords

Culture; Leisure travel; Satisfaction; Service level; Value; Visitor origin

Indexed keywords


EID: 34447097658     PISSN: 10548408     EISSN: None     Source Type: Journal    
DOI: 10.1300/J073v21n02_09     Document Type: Article
Times cited : (45)

References (48)
  • 2
    • 33846495583 scopus 로고    scopus 로고
    • (200 1). Tourists' perceptions of their level of contact with host residents
    • Ap, J. (200 1). Tourists' perceptions of their level of contact with host residents. Pacific Tourism Review, 5(1/2), 51-58.
    • Pacific Tourism Review , vol.5 , Issue.1-2 , pp. 51-58
    • Ap, J.1
  • 3
    • 0031161156 scopus 로고    scopus 로고
    • The importance of cross-cultural expectations in the measurement of service quality perceptions in the hotel industry
    • Armstrong, R. W., Mok, C., Go, F. M., & Chan, A. (1997). The importance of cross-cultural expectations in the measurement of service quality perceptions in the hotel industry. International Journal of Hospitality Management, 16(2), 181-190.
    • (1997) International Journal of Hospitality Management , vol.16 , Issue.2 , pp. 181-190
    • Armstrong, R.W.1    Mok, C.2    Go, F.M.3    Chan, A.4
  • 4
    • 0034054640 scopus 로고    scopus 로고
    • Quality, satisfaction and behavioral intentions
    • Baker, D. A., & Crompton, J. L. (2000). Quality, satisfaction and behavioral intentions. Annals of tourism research, 27(3), 785-804.
    • (2000) Annals of tourism research , vol.27 , Issue.3 , pp. 785-804
    • Baker, D.A.1    Crompton, J.L.2
  • 5
    • 84965506945 scopus 로고
    • Customer satisfaction in the hotel industry: Meaning and measurement
    • Barsky, J. D. (1992). Customer satisfaction in the hotel industry: Meaning and measurement. Hospitality Research Journal, 16(1), 51-73.
    • (1992) Hospitality Research Journal , vol.16 , Issue.1 , pp. 51-73
    • Barsky, J.D.1
  • 6
    • 0035612804 scopus 로고    scopus 로고
    • Some new thoughts on conceptualizing perceived service quality: A hierarchical approach
    • Brady, M. K., & Cronin, J. J. (2001). Some new thoughts on conceptualizing perceived service quality: A hierarchical approach. Journal of Marketing, 65(3), 34-49.
    • (2001) Journal of Marketing , vol.65 , Issue.3 , pp. 34-49
    • Brady, M.K.1    Cronin, J.J.2
  • 8
    • 0011090535 scopus 로고    scopus 로고
    • Determinants of hotel guests' satisfaction and repeat patronage in the Hong Kong hotel industry
    • Choi, T. Y., & Chu, R. (2001). Determinants of hotel guests' satisfaction and repeat patronage in the Hong Kong hotel industry. International Journal of Hospitality Management, 20(3), 277-297.
    • (2001) International Journal of Hospitality Management , vol.20 , Issue.3 , pp. 277-297
    • Choi, T.Y.1    Chu, R.2
  • 9
    • 0002381637 scopus 로고
    • Measuring service quality: A reexamination and extension
    • Cronin, J. J., & Taylor, S. A. (1992). Measuring service quality: A reexamination and extension. Journal of Marketing, 56(3), 55-68.
    • (1992) Journal of Marketing , vol.56 , Issue.3 , pp. 55-68
    • Cronin, J.J.1    Taylor, S.A.2
  • 10
    • 0001922927 scopus 로고    scopus 로고
    • The robustness of test statistics to nonnormality and specification error in confirmatory factor analysis
    • Curran, P. J., West, S. G., & Finch, J. F., (1996). The robustness of test statistics to nonnormality and specification error in confirmatory factor analysis. Psychological Methods, 1(l), 16-29.
    • (1996) Psychological Methods , vol.1 , Issue.L , pp. 16-29
    • Curran, P.J.1    West, S.G.2    Finch, J.F.3
  • 11
    • 0002686520 scopus 로고
    • Limitation in the use of "nationality" and "country of residence" variables
    • D. Pearce & R. Butler Eds, London: Routledge
    • Dann, G., (1993). Limitation in the use of "nationality" and "country of residence" variables. In D. Pearce & R. Butler (Eds.), Tourism research: Critiques and challenges (pp. 88-112). London: Routledge.
    • (1993) Tourism research: Critiques and challenges , pp. 88-112
    • Dann, G.1
  • 12
    • 0001530667 scopus 로고
    • Cross-cultural tourism marketing research: An assessment and recommendations for future studies
    • Dimanche, F. (1994). Cross-cultural tourism marketing research: An assessment and recommendations for future studies. Journal of International Consumer Marketing, 6(3/4), 123-134.
    • (1994) Journal of International Consumer Marketing , vol.6 , Issue.3-4 , pp. 123-134
    • Dimanche, F.1
  • 20
  • 21
    • 0011853316 scopus 로고    scopus 로고
    • Operational issues in marketing research: An example of the Omnibus tourism survey
    • Hui, E. L. L., & McKercher, B. (2001). Operational issues in marketing research: An example of the Omnibus tourism survey. Pacific Tourism Review, 5(1/2), 5-13.
    • (2001) Pacific Tourism Review , vol.5 , Issue.1-2 , pp. 5-13
    • Hui, E.L.L.1    McKercher, B.2
  • 24
    • 0031161121 scopus 로고    scopus 로고
    • Tipping customs and status seeking: A cross-country study
    • Lynn, M. (1997). Tipping customs and status seeking: A cross-country study. International Journal of Hospitality Management, 16(2), 221-224.
    • (1997) International Journal of Hospitality Management , vol.16 , Issue.2 , pp. 221-224
    • Lynn, M.1
  • 25
    • 0002325028 scopus 로고
    • Predicting vacation activity preference on the basis of value-system segmentation
    • Madrigal, R., & Kahle, L. R. (1994). Predicting vacation activity preference on the basis of value-system segmentation. Journal of Travel Research, 32(3),22-28.
    • (1994) Journal of Travel Research , vol.32 , Issue.3 , pp. 22-28
    • Madrigal, R.1    Kahle, L.R.2
  • 26
    • 34447102933 scopus 로고    scopus 로고
    • Personal values as a base for segmenting international markets
    • McCleary, K. W., & Choi, B. M. (1999). Personal values as a base for segmenting international markets. Tourism Analysis, 4(1), 1-17.
    • (1999) Tourism Analysis , vol.4 , Issue.1 , pp. 1-17
    • McCleary, K.W.1    Choi, B.M.2
  • 27
    • 0033958826 scopus 로고    scopus 로고
    • The destination product and its impact on traveler perceptions
    • Murphy, P., Pritchard, M. P., & Smith, B. (2000). The destination product and its impact on traveler perceptions. Tourism Management, 21(1), 43-52.
    • (2000) Tourism Management , vol.21 , Issue.1 , pp. 43-52
    • Murphy, P.1    Pritchard, M.P.2    Smith, B.3
  • 28
    • 0033095457 scopus 로고    scopus 로고
    • Service quality, customer satisfaction, and customer value: A holistic perspective
    • Oh, H. (1999). Service quality, customer satisfaction, and customer value: A holistic perspective. International Journal of Hospitality Management, 18(1), 67-82.
    • (1999) International Journal of Hospitality Management , vol.18 , Issue.1 , pp. 67-82
    • Oh, H.1
  • 29
    • 0002567270 scopus 로고    scopus 로고
    • Customer satisfaction and service quality: A critical review of the literature and research implications for the hospitality industry
    • Oh, H., & Parks, S. C. (1997). Customer satisfaction and service quality: A critical review of the literature and research implications for the hospitality industry. Hospitality Research Journal, 20(3), 35-64.
    • (1997) Hospitality Research Journal , vol.20 , Issue.3 , pp. 35-64
    • Oh, H.1    Parks, S.C.2
  • 30
    • 0000396442 scopus 로고
    • A cognitive model of the antecedents and consequences of satisfaction decisions
    • Oliver, R. L. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing, 17 4), 460-469.
    • (1980) Journal of Marketing , vol.17 , Issue.4 , pp. 460-469
    • Oliver, R.L.1
  • 31
    • 0002091787 scopus 로고
    • Consumer expectations, product performance and perceived product quality
    • Olshavsky, R. W., & Miller, I A. (1972). Consumer expectations, product performance and perceived product quality. Journal of Marketing Research, 9(1), 19-21.
    • (1972) Journal of Marketing Research , vol.9 , Issue.1 , pp. 19-21
    • Olshavsky, R.W.1    Miller, I.A.2
  • 32
    • 0000200253 scopus 로고    scopus 로고
    • Destination threshold potential and the law of repeat visitation
    • Oppermann, M. (1998). Destination threshold potential and the law of repeat visitation. Journal of Travel Research, 37(2), 131-137.
    • (1998) Journal of Travel Research , vol.37 , Issue.2 , pp. 131-137
    • Oppermann, M.1
  • 33
    • 0001312089 scopus 로고
    • SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality
    • Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 5-37.
    • (1988) Journal of Retailing , vol.64 , Issue.1 , pp. 5-37
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 34
    • 0036247121 scopus 로고    scopus 로고
    • An examination of the determinants of golf travelers' satisfaction
    • Petrick, I F., & Backman, S. J. (2002). An examination of the determinants of golf travelers' satisfaction. Journal of Travel Research 40(3), 252-258.
    • (2002) Journal of Travel Research , vol.40 , Issue.3 , pp. 252-258
    • Petrick, I.F.1    Backman, S.J.2
  • 35
    • 0347877986 scopus 로고    scopus 로고
    • Cross-cultural tourist behaviour: Perceptions of Korean tour-guides
    • Pizam, A., & Jeong, G. (1996). Cross-cultural tourist behaviour: Perceptions of Korean tour-guides. Tourism Management, 17(4), 277-286.
    • (1996) Tourism Management , vol.17 , Issue.4 , pp. 277-286
    • Pizam, A.1    Jeong, G.2
  • 36
    • 0000180808 scopus 로고
    • Does nationality affect tourist behavior?
    • Pizam, A., & Sussmann, S. (1995). Does nationality affect tourist behavior? Annals of Tourism Research, 22(4), 901-917.
    • (1995) Annals of Tourism Research , vol.22 , Issue.4 , pp. 901-917
    • Pizam, A.1    Sussmann, S.2
  • 37
    • 30544439579 scopus 로고    scopus 로고
    • The attitudinal and behavioral consequences of destination performance
    • Pritchard, M. P. (2003). The attitudinal and behavioral consequences of destination performance. Tourism Analysis, 8(1), 61-73.
    • (2003) Tourism Analysis , vol.8 , Issue.1 , pp. 61-73
    • Pritchard, M.P.1
  • 38
    • 10144238301 scopus 로고    scopus 로고
    • The collective impacts of a bundle of travel determinants on repeat visitation
    • Rittichainuwat, B. N., Qu, H., & Leong, J. K. (2003). The collective impacts of a bundle of travel determinants on repeat visitation. Journal of Hospitality & Tourism Research 27(2), 217-236.
    • (2003) Journal of Hospitality & Tourism Research , vol.27 , Issue.2 , pp. 217-236
    • Rittichainuwat, B.N.1    Qu, H.2    Leong, J.K.3
  • 39
    • 0036246274 scopus 로고    scopus 로고
    • Cultural differences between Asian tourist markets and Australian hosts: Part 1
    • Reisinger, Y., & Turner, L. W. (2002). Cultural differences between Asian tourist markets and Australian hosts: Part 1. Journal of Travel Research, 40(3), 295-315.
    • (2002) Journal of Travel Research , vol.40 , Issue.3 , pp. 295-315
    • Reisinger, Y.1    Turner, L.W.2
  • 44
    • 17244375174 scopus 로고
    • Expectations, performance evaluation, and consumers' perception of quality
    • Teas, R. K. (1993). Expectations, performance evaluation, and consumers' perception of quality. Journal of Marketing, 57(4), 18-34.
    • (1993) Journal of Marketing , vol.57 , Issue.4 , pp. 18-34
    • Teas, R.K.1
  • 45
    • 0024795542 scopus 로고
    • Cultural conflicts: Experiences of US visitors to China
    • Wei, L., Crompton, J. L., & Reid, L. M. (1989). Cultural conflicts: Experiences of US visitors to China. Tourism Management, 10(4), 322-332.
    • (1989) Tourism Management , vol.10 , Issue.4 , pp. 322-332
    • Wei, L.1    Crompton, J.L.2    Reid, L.M.3
  • 46
    • 0031536393 scopus 로고    scopus 로고
    • Customer value: The next source for competitive advantage
    • Woodruff, R. B. (1997). Customer value: The next source for competitive advantage. Journal of the Academy of Marketing Science, 25(2), 139-153.
    • (1997) Journal of the Academy of Marketing Science , vol.25 , Issue.2 , pp. 139-153
    • Woodruff, R.B.1
  • 47
    • 0002667763 scopus 로고
    • Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence
    • Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence. Journal of Marketing, 52(3), 2-22.
    • (1988) Journal of Marketing , vol.52 , Issue.3 , pp. 2-22
    • Zeithaml, V.A.1
  • 48


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.