Service failures and complaints in the family travel market: A justice dimension approach

Journal of Services Marketing

Volumn 22, Issue 7, 2008, Pages 520-532

  Park, Oun Joung ^a,b   Lehto, Xinran ^a   Park, Jung Kun ^a  

^a PURDUE UNIVERSITY   (United States)

^b PURDUE UNIVERSITY   (United States)

Author keywords

Compensation; Complaints; Critical incident technique; Justice; Service failures

Indexed keywords

EID: 54049107711     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876040810909659     Document Type: Article

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