An exploratory study into deviant behaviour in the service encounter: How and why front-line employees engage in deviant behaviour

Journal of Management and Organization

Volumn 14, Issue 4, 2008, Pages 451-

  Browning, Victoria ^a  

^a UNIVERSITY OF OTAGO   (New Zealand)

Author keywords

Customers; Deviant behaviour; Front line employees; Hospitality industry; Service encounter

Indexed keywords

EID: 77957312663     PISSN: 18333672     EISSN: None     Source Type: Journal    
DOI: 10.5172/jmo.837.14.4.451     Document Type: Article

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