Investigating the immediate and long-term effects of job stressors on frontline service employees

International Journal of Research in Marketing

Volumn 28, Issue 4, 2011, Pages 319-331

  Whiting, Anita ^a   Donthu, Naveen ^b   Baker, Andrew M ^c  

^a CLAYTON STATE UNIVERSITY   (United States)

^b GEORGIA STATE UNIVERSITY   (United States)

^c SAN DIEGO STATE UNIVERSITY   (United States)

Author keywords

Customer crowding; Emotional exhaustion; Emotional labor; Role stress; Service employees

Indexed keywords

EID: 81255185077     PISSN: 01678116     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijresmar.2011.05.006     Document Type: Article

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