Work stress and customer service delivery

Journal of Services Marketing

Volumn 13, Issue 3, 1999, Pages 229-241

  Varca, Philip E ^a  

^a UNIVERSITY OF WYOMING   (United States)

Author keywords

Customer service; Job satisfaction; Organizational performance; Service quality; Stress

Indexed keywords

EID: 84986134910     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876049910273853     Document Type: Article

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