Service employee performance: Its components and antecedents

Journal of Relationship Marketing

Volumn 8, Issue 2, 2009, Pages 82-102

  Wallace, Elaine ^a   De Chernatony, Leslie ^b  

^a NATIONAL UNIVERSITY OF IRELAND   (Ireland)

^b UNIVERSITY OF BIRMINGHAM   (United Kingdom)

Author keywords

Brand champion; Brand values; Branding; Commitment; Employee performance; Leadership; Sabotage; Services

Indexed keywords

EID: 70350752122     PISSN: 15332667     EISSN: 15332675     Source Type: Journal    
DOI: 10.1080/15332660902876612     Document Type: Article

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