-
1
-
-
84985839546
-
Comments on the motivational status of self-esteem in social identity and intergroup discrimination
-
Abrams D., and Hogg M.A. Comments on the motivational status of self-esteem in social identity and intergroup discrimination. European Journal of Social Psychology 18 (1988) 317-334
-
(1988)
European Journal of Social Psychology
, vol.18
, pp. 317-334
-
-
Abrams, D.1
Hogg, M.A.2
-
2
-
-
1642487894
-
Organizational identity and identification: Charting new waters and building new bridges
-
Albert S., Ashforth B.E., and Dutton J.E. Organizational identity and identification: Charting new waters and building new bridges. Academy of Management Review 25 (2000) 13-17
-
(2000)
Academy of Management Review
, vol.25
, pp. 13-17
-
-
Albert, S.1
Ashforth, B.E.2
Dutton, J.E.3
-
3
-
-
0442310788
-
Firm, industry and national indices of customer satisfaction: Implications for services
-
Swartz T.A., Bowen D.E., and Brown S.W. (Eds), JAI Press, Greenwich, CT
-
Anderson E.W. Firm, industry and national indices of customer satisfaction: Implications for services. In: Swartz T.A., Bowen D.E., and Brown S.W. (Eds). Advances in services marketing and management Vol. 2 (1993), JAI Press, Greenwich, CT 87-108
-
(1993)
Advances in services marketing and management
, vol.2
, pp. 87-108
-
-
Anderson, E.W.1
-
4
-
-
0000581247
-
A customer satisfaction research prospectus
-
Rust R.T., and Oliver R.L. (Eds), Sage, Thousand Oaks, CA
-
Anderson E.W., and Fornell C. A customer satisfaction research prospectus. In: Rust R.T., and Oliver R.L. (Eds). Service quality: New directions in theory and practice (1994), Sage, Thousand Oaks, CA 241-268
-
(1994)
Service quality: New directions in theory and practice
, pp. 241-268
-
-
Anderson, E.W.1
Fornell, C.2
-
5
-
-
0011939750
-
Customer satisfaction, market share, and profitability: Findings from Sweden
-
Anderson E.W., Fornell C., and Lehmann D.R. Customer satisfaction, market share, and profitability: Findings from Sweden. Journal of Marketing 58 3 (1994) 53-66
-
(1994)
Journal of Marketing
, vol.58
, Issue.3
, pp. 53-66
-
-
Anderson, E.W.1
Fornell, C.2
Lehmann, D.R.3
-
9
-
-
0002335592
-
Selected determinants of consumer satisfaction and complaint reports
-
Bearden W.O., and Teel J.E. Selected determinants of consumer satisfaction and complaint reports. Journal of Marketing Research 20 (1983) 21-28
-
(1983)
Journal of Marketing Research
, vol.20
, pp. 21-28
-
-
Bearden, W.O.1
Teel, J.E.2
-
11
-
-
0010180835
-
Possessions and extended sense of self
-
Umiker-Sebeok J. (Ed), Mouton de Gruyter, Berlin, Germany
-
Belk R.W. Possessions and extended sense of self. In: Umiker-Sebeok J. (Ed). Marketing and semiotics: New directions in the study of signs for sale (1987), Mouton de Gruyter, Berlin, Germany 151-164
-
(1987)
Marketing and semiotics: New directions in the study of signs for sale
, pp. 151-164
-
-
Belk, R.W.1
-
12
-
-
84936628342
-
Possessions and the extended self
-
Belk R.W. Possessions and the extended self. Journal of Consumer Research 15 (1988) 139-168
-
(1988)
Journal of Consumer Research
, vol.15
, pp. 139-168
-
-
Belk, R.W.1
-
13
-
-
51749115428
-
Property, persons, and extended sense of self
-
Alwitt L.F. (Ed), American Psychological Association, Washington, DC
-
Belk R.W. Property, persons, and extended sense of self. In: Alwitt L.F. (Ed). Division of Consumer Psychology, American Psychological Association 1987 Annual Convention, New York (1988), American Psychological Association, Washington, DC 28-33
-
(1988)
Division of Consumer Psychology, American Psychological Association 1987 Annual Convention, New York
, pp. 28-33
-
-
Belk, R.W.1
-
14
-
-
84986045048
-
Understanding the bond of identification: An investigation of its correlates among art museum members
-
Bhattacharya C.B., Rao H., and Glynn M.A. Understanding the bond of identification: An investigation of its correlates among art museum members. Journal of Marketing 59 4 (1995) 46-57
-
(1995)
Journal of Marketing
, vol.59
, Issue.4
, pp. 46-57
-
-
Bhattacharya, C.B.1
Rao, H.2
Glynn, M.A.3
-
15
-
-
0002866667
-
Evaluating service encounters: The effects of physical surroundings and employee responses
-
Bitner M.J. Evaluating service encounters: The effects of physical surroundings and employee responses. Journal of Marketing 54 (1990) 69-82
-
(1990)
Journal of Marketing
, vol.54
, pp. 69-82
-
-
Bitner, M.J.1
-
16
-
-
84970230884
-
The positive social and self concept consequences of sports team identification
-
Branscombe N.R., and Wann D.L. The positive social and self concept consequences of sports team identification. Journal of Sport and Social Issues 15 (1991) 115-127
-
(1991)
Journal of Sport and Social Issues
, vol.15
, pp. 115-127
-
-
Branscombe, N.R.1
Wann, D.L.2
-
17
-
-
0042290013
-
Effects of winning percentage and market size on attendance in minor league baseball
-
Branvold S.E., Pan D.W., and Gabert T.E. Effects of winning percentage and market size on attendance in minor league baseball. Sport Marketing Quarterly 6 4 (1997) 35-42
-
(1997)
Sport Marketing Quarterly
, vol.6
, Issue.4
, pp. 35-42
-
-
Branvold, S.E.1
Pan, D.W.2
Gabert, T.E.3
-
18
-
-
0034341653
-
The impact of identity orientation on individual and organizational outcomes in demographically diverse settings
-
Brickson S. The impact of identity orientation on individual and organizational outcomes in demographically diverse settings. Academy of Management Review 25 (2000) 82-101
-
(2000)
Academy of Management Review
, vol.25
, pp. 82-101
-
-
Brickson, S.1
-
19
-
-
0034341660
-
Organizational identity and learning: A psychodynamic perspective
-
Brown A.D., and Starkey K. Organizational identity and learning: A psychodynamic perspective. Academy of Management Review 25 (2000) 102-120
-
(2000)
Academy of Management Review
, vol.25
, pp. 102-120
-
-
Brown, A.D.1
Starkey, K.2
-
21
-
-
0000375425
-
An investigation into the determinants of customer satisfaction
-
Churchill Jr. G.A., and Surprenant C. An investigation into the determinants of customer satisfaction. Journal of Marketing Research 19 (1982) 491-504
-
(1982)
Journal of Marketing Research
, vol.19
, pp. 491-504
-
-
Churchill Jr., G.A.1
Surprenant, C.2
-
22
-
-
46749139219
-
Basking in reflected glory: Three (football) field studies
-
Cialdini R.B., Borden R.J., Thorne A., Walker M.R., Freeman S., and Sloan L.R. Basking in reflected glory: Three (football) field studies. Journal of Personality and Social Psychology 34 (1976) 366-375
-
(1976)
Journal of Personality and Social Psychology
, vol.34
, pp. 366-375
-
-
Cialdini, R.B.1
Borden, R.J.2
Thorne, A.3
Walker, M.R.4
Freeman, S.5
Sloan, L.R.6
-
23
-
-
0000980968
-
Consumer response to dissatisfaction with services and intangibles
-
Day R.L., and Bodur M. Consumer response to dissatisfaction with services and intangibles. Advances in Consumer Research 5 (1978) 263-272
-
(1978)
Advances in Consumer Research
, vol.5
, pp. 263-272
-
-
Day, R.L.1
Bodur, M.2
-
24
-
-
17344372029
-
Examining fan reactions to game outcomes: A longitudinal study of social identity
-
Dietz-Uhler B., and Murrell A. Examining fan reactions to game outcomes: A longitudinal study of social identity. Journal of Sport Behavior 22 (1999) 15-27
-
(1999)
Journal of Sport Behavior
, vol.22
, pp. 15-27
-
-
Dietz-Uhler, B.1
Murrell, A.2
-
26
-
-
34249915268
-
The effect of private club members' characteristics on the identification level of members
-
Ferreira R.R. The effect of private club members' characteristics on the identification level of members. Journal of Hospitality and Leisure Marketing 4 3 (1996) 41-62
-
(1996)
Journal of Hospitality and Leisure Marketing
, vol.4
, Issue.3
, pp. 41-62
-
-
Ferreira, R.R.1
-
27
-
-
33845758542
-
Group-derived consumption: The role of similarity and attractiveness in identification with a favorite sports team
-
Fisher R.J. Group-derived consumption: The role of similarity and attractiveness in identification with a favorite sports team. Advances in Consumer Research 25 (1998) 283-288
-
(1998)
Advances in Consumer Research
, vol.25
, pp. 283-288
-
-
Fisher, R.J.1
-
28
-
-
0032220338
-
Factors leading to group identification: A field study of winners and losers
-
Fisher R.J., and Wakefield K. Factors leading to group identification: A field study of winners and losers. Psychology & Marketing 15 (1998) 23-40
-
(1998)
Psychology & Marketing
, vol.15
, pp. 23-40
-
-
Fisher, R.J.1
Wakefield, K.2
-
29
-
-
0002469577
-
A national customer satisfaction barometer: The Swedish experience
-
Fornell C. A national customer satisfaction barometer: The Swedish experience. Journal of Marketing 56 1 (1992) 6-21
-
(1992)
Journal of Marketing
, vol.56
, Issue.1
, pp. 6-21
-
-
Fornell, C.1
-
30
-
-
0032330989
-
A conceptual framework for assessing brand equity in Division I College Athletics
-
Gladden J.M., Milne G.R., and Sutton W.A. A conceptual framework for assessing brand equity in Division I College Athletics. Journal of Sport Management 12 (1998) 1-19
-
(1998)
Journal of Sport Management
, vol.12
, pp. 1-19
-
-
Gladden, J.M.1
Milne, G.R.2
Sutton, W.A.3
-
31
-
-
0038324964
-
Factors affecting attendance of major league baseball: I. Team Performance
-
Greenstein T.N., and Marcum J.P. Factors affecting attendance of major league baseball: I. Team Performance. Review of Sport and Leisure 6 2 (1981) 21-34
-
(1981)
Review of Sport and Leisure
, vol.6
, Issue.2
, pp. 21-34
-
-
Greenstein, T.N.1
Marcum, J.P.2
-
32
-
-
21144481939
-
Costs and benefits of allegiance: Changes in fans' self-ascribed competencies after team victory versus defeat
-
Hirt E.R., Zillmann D., Erickson G.A., and Kennedy C. Costs and benefits of allegiance: Changes in fans' self-ascribed competencies after team victory versus defeat. Journal of Personality and Social Psychology 63 (1992) 724-738
-
(1992)
Journal of Personality and Social Psychology
, vol.63
, pp. 724-738
-
-
Hirt, E.R.1
Zillmann, D.2
Erickson, G.A.3
Kennedy, C.4
-
33
-
-
21844485983
-
Social identity theory
-
Manstead A.S.R., and Hewstone M. (Eds), Blackwell, Oxford, England
-
Hogg M.A. Social identity theory. In: Manstead A.S.R., and Hewstone M. (Eds). The Blackwell encyclopedia of social psychology (1995), Blackwell, Oxford, England 555-560
-
(1995)
The Blackwell encyclopedia of social psychology
, pp. 555-560
-
-
Hogg, M.A.1
-
35
-
-
0034341684
-
Social identity and self-categorization processes in organizational contexts
-
Hogg M.A., and Terry D.J. Social identity and self-categorization processes in organizational contexts. Academy of Management Review 25 (2000) 121-140
-
(2000)
Academy of Management Review
, vol.25
, pp. 121-140
-
-
Hogg, M.A.1
Terry, D.J.2
-
36
-
-
21844485983
-
A tale of two theories: A critical comparison of identity theory with social identity theory
-
Hogg M.A., Terry D.J., and White K.M. A tale of two theories: A critical comparison of identity theory with social identity theory. Social Psychology Quarterly 58 (1995) 255-269
-
(1995)
Social Psychology Quarterly
, vol.58
, pp. 255-269
-
-
Hogg, M.A.1
Terry, D.J.2
White, K.M.3
-
37
-
-
0141968920
-
Identity, self and consumption: A conceptual framework
-
Hogg M.K., and Michell P.C.N. Identity, self and consumption: A conceptual framework. Journal of Marketing Management 12 (1996) 629-644
-
(1996)
Journal of Marketing Management
, vol.12
, pp. 629-644
-
-
Hogg, M.K.1
Michell, P.C.N.2
-
39
-
-
84993032315
-
The calculus of service quality and customer satisfaction: Theoretical and empirical differentiation and integration
-
Iacobucci D., Grayson K., and Ostrom A. The calculus of service quality and customer satisfaction: Theoretical and empirical differentiation and integration. Advances in Services Marketing and Management 3 (1994) 1-67
-
(1994)
Advances in Services Marketing and Management
, vol.3
, pp. 1-67
-
-
Iacobucci, D.1
Grayson, K.2
Ostrom, A.3
-
40
-
-
0001744990
-
Service satisfaction: An exploratory investigation of three models
-
Jayanti R., and Jackson A. Service satisfaction: An exploratory investigation of three models. Advances in Consumer Research 18 (1991) 603-610
-
(1991)
Advances in Consumer Research
, vol.18
, pp. 603-610
-
-
Jayanti, R.1
Jackson, A.2
-
42
-
-
51749109270
-
The best buys for fans
-
Kasky J. The best buys for fans. Money 23 10 (1994) 158-160
-
(1994)
Money
, vol.23
, Issue.10
, pp. 158-160
-
-
Kasky, J.1
-
45
-
-
0347506422
-
Factors affecting fan attendance: The influence of identity salience and satisfaction
-
Laverie D.A., and Arnett D.B. Factors affecting fan attendance: The influence of identity salience and satisfaction. Journal of Leisure Research 32 (2000) 225-246
-
(2000)
Journal of Leisure Research
, vol.32
, pp. 225-246
-
-
Laverie, D.A.1
Arnett, D.B.2
-
47
-
-
0002971132
-
Cognitive and affective determinants of fan satisfaction with sporting event attendance
-
Madrigal R. Cognitive and affective determinants of fan satisfaction with sporting event attendance. Journal of Leisure Research 27 (1995) 205-227
-
(1995)
Journal of Leisure Research
, vol.27
, pp. 205-227
-
-
Madrigal, R.1
-
48
-
-
84986681253
-
Alumni and their Alma Mater: A partial test of the reformulated model of organizational identification
-
Mael F., and Ashforth B.E. Alumni and their Alma Mater: A partial test of the reformulated model of organizational identification. Journal of Organizational Behavior 13 (1992) 103-123
-
(1992)
Journal of Organizational Behavior
, vol.13
, pp. 103-123
-
-
Mael, F.1
Ashforth, B.E.2
-
49
-
-
84990348604
-
An empirical investigation of customer satisfaction after service failure and recovery
-
McCollough M.A., Berry L.L., and Yadav M.S. An empirical investigation of customer satisfaction after service failure and recovery. Journal of Service Research 3 (2000) 121-137
-
(2000)
Journal of Service Research
, vol.3
, pp. 121-137
-
-
McCollough, M.A.1
Berry, L.L.2
Yadav, M.S.3
-
50
-
-
0001947182
-
Studying satisfaction, modifying models, eliciting expectations, posing problems, and making meaningful measurements
-
Hunt H.K. (Ed), Marketing Science Institute, Cambridge, MA
-
Miller J.A. Studying satisfaction, modifying models, eliciting expectations, posing problems, and making meaningful measurements. In: Hunt H.K. (Ed). Conference conducted by Marketing Science Institute with support of National Science Foundation (1976). Conceptualization and measurement of consumer satisfaction and dissatisfaction (1977), Marketing Science Institute, Cambridge, MA 72-91
-
(1977)
Conference conducted by Marketing Science Institute with support of National Science Foundation (1976). Conceptualization and measurement of consumer satisfaction and dissatisfaction
, pp. 72-91
-
-
Miller, J.A.1
-
51
-
-
0032372670
-
The asymmetric impact of negative and positive attribute-level performance on overall satisfaction and repurchase intentions
-
Mittal V., Ross Jr. W.T., and Baldasare P.M. The asymmetric impact of negative and positive attribute-level performance on overall satisfaction and repurchase intentions. Journal of Marketing 62 1 (1998) 33-47
-
(1998)
Journal of Marketing
, vol.62
, Issue.1
, pp. 33-47
-
-
Mittal, V.1
Ross Jr., W.T.2
Baldasare, P.M.3
-
52
-
-
6344247463
-
Characteristics of sport marketing
-
Lewis G., and Appenzeller H. (Eds), The Michie Company, Charlottesville, VA
-
Mullin B. Characteristics of sport marketing. In: Lewis G., and Appenzeller H. (Eds). Successful sport management (1985), The Michie Company, Charlottesville, VA 101-123
-
(1985)
Successful sport management
, pp. 101-123
-
-
Mullin, B.1
-
54
-
-
21144477470
-
Fan support of sport teams: The effect of a common group identity
-
Murrell A.J., and Dietz B. Fan support of sport teams: The effect of a common group identity. Journal of Sport & Exercise Psychology 14 (1992) 28-39
-
(1992)
Journal of Sport & Exercise Psychology
, vol.14
, pp. 28-39
-
-
Murrell, A.J.1
Dietz, B.2
-
55
-
-
0002599171
-
Product satisfaction as a function of prior expectation and subsequent disconfirmation: New evidence
-
Day R.L., and Hunt H.K. (Eds), Indiana University, Bloomington, IN
-
Oliver R.L. Product satisfaction as a function of prior expectation and subsequent disconfirmation: New evidence. In: Day R.L., and Hunt H.K. (Eds). Third Annual Conference on Consumer Satisfaction, Dissatisfaction and Complaining Behavior (1978). New dimensions of consumer satisfaction and complaining behavior (1979), Indiana University, Bloomington, IN 66-71
-
(1979)
Third Annual Conference on Consumer Satisfaction, Dissatisfaction and Complaining Behavior (1978). New dimensions of consumer satisfaction and complaining behavior
, pp. 66-71
-
-
Oliver, R.L.1
-
56
-
-
0000396442
-
A cognitive model of the antecedents and consequences of satisfaction decisions
-
Oliver R.L. A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research 17 (1980) 460-469
-
(1980)
Journal of Marketing Research
, vol.17
, pp. 460-469
-
-
Oliver, R.L.1
-
57
-
-
0002757343
-
Measurement and evaluation of satisfaction processes in retail settings
-
Oliver R.L. Measurement and evaluation of satisfaction processes in retail settings. Journal of Retailing 57 (1981) 25-48
-
(1981)
Journal of Retailing
, vol.57
, pp. 25-48
-
-
Oliver, R.L.1
-
58
-
-
0003079728
-
Processing of the satisfaction response in consumption: A suggested framework and research propositions
-
Oliver R.L. Processing of the satisfaction response in consumption: A suggested framework and research propositions. Journal of Satisfaction, Dissatisfaction and Complaining Behavior 2 (1989) 1-16
-
(1989)
Journal of Satisfaction, Dissatisfaction and Complaining Behavior
, vol.2
, pp. 1-16
-
-
Oliver, R.L.1
-
59
-
-
0002106437
-
Cognitive, affective, and attribute bases of the satisfaction response
-
Oliver R.L. Cognitive, affective, and attribute bases of the satisfaction response. Journal of Consumer Research 20 (1993) 418-430
-
(1993)
Journal of Consumer Research
, vol.20
, pp. 418-430
-
-
Oliver, R.L.1
-
60
-
-
0001899030
-
A conceptual model of service quality and service satisfaction: Compatible goals, different concepts
-
Swartz T.A., Bowen D.E., and Brown S.W. (Eds), JAI Press, Greenwich, CT
-
Oliver R.L. A conceptual model of service quality and service satisfaction: Compatible goals, different concepts. In: Swartz T.A., Bowen D.E., and Brown S.W. (Eds). Advances in services marketing and management Vol. 2 (1993), JAI Press, Greenwich, CT 65-85
-
(1993)
Advances in services marketing and management
, vol.2
, pp. 65-85
-
-
Oliver, R.L.1
-
62
-
-
0011607678
-
Expectation processes in satisfaction formation
-
Oliver R.L., and Burke R.R. Expectation processes in satisfaction formation. Journal of Service Research 1 (1999) 196-214
-
(1999)
Journal of Service Research
, vol.1
, pp. 196-214
-
-
Oliver, R.L.1
Burke, R.R.2
-
64
-
-
0002852072
-
Consumer perceptions of interpersonal equity and satisfaction in transactions: A field survey approach
-
Oliver R.L., and Swan J.E. Consumer perceptions of interpersonal equity and satisfaction in transactions: A field survey approach. Journal of Marketing 53 2 (1989) 21-35
-
(1989)
Journal of Marketing
, vol.53
, Issue.2
, pp. 21-35
-
-
Oliver, R.L.1
Swan, J.E.2
-
65
-
-
0000684964
-
Equity and disconfirmation perceptions as influences on merchant and product satisfaction
-
Oliver R.L., and Swan J.E. Equity and disconfirmation perceptions as influences on merchant and product satisfaction. Journal of Consumer Research 16 (1989) 372-383
-
(1989)
Journal of Consumer Research
, vol.16
, pp. 372-383
-
-
Oliver, R.L.1
Swan, J.E.2
-
67
-
-
0001312089
-
SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality
-
Parasuraman A., Zeithaml V.A., and Berry L.L. SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing 64 (1988) 12-37
-
(1988)
Journal of Retailing
, vol.64
, pp. 12-37
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
68
-
-
51749123054
-
-
Patterson, P.G. (1993a). The disconfirmation of expectations paradigm for an industrial (business to business), professional service: An empirical examination and extension. Unpublished doctoral dissertation, University of Wollongong, Wollongong, Australia.
-
Patterson, P.G. (1993a). The disconfirmation of expectations paradigm for an industrial (business to business), professional service: An empirical examination and extension. Unpublished doctoral dissertation, University of Wollongong, Wollongong, Australia.
-
-
-
-
69
-
-
84986815890
-
Expectations and product performance as determinants of satisfaction for a high-involvement purchase
-
Patterson P.G. Expectations and product performance as determinants of satisfaction for a high-involvement purchase. Psychology and Marketing 10 (1993) 449-465
-
(1993)
Psychology and Marketing
, vol.10
, pp. 449-465
-
-
Patterson, P.G.1
-
70
-
-
85013546284
-
A conceptual model of customer satisfaction for business-to-business, professional services
-
Patterson P.G. A conceptual model of customer satisfaction for business-to-business, professional services. Advances in Services Marketing and Management 4 (1995) 169-193
-
(1995)
Advances in Services Marketing and Management
, vol.4
, pp. 169-193
-
-
Patterson, P.G.1
-
71
-
-
51749094766
-
-
University of New South Wales, Sydney (Working Paper 98/1)
-
Patterson P.G., and Spreng R. An empirical examination of the relationship between performance, value, satisfaction and repurchase intentions in a professional business-to-business services context (1998, April), University of New South Wales, Sydney (Working Paper 98/1)
-
(1998)
An empirical examination of the relationship between performance, value, satisfaction and repurchase intentions in a professional business-to-business services context
-
-
Patterson, P.G.1
Spreng, R.2
-
75
-
-
0038663590
-
Contemporary sport consumers: Some implications of linking fan typology with key spectator variables
-
Quick S.P. Contemporary sport consumers: Some implications of linking fan typology with key spectator variables. Sport Marketing Quarterly 9 3 (2000) 149-156
-
(2000)
Sport Marketing Quarterly
, vol.9
, Issue.3
, pp. 149-156
-
-
Quick, S.P.1
-
76
-
-
0007834152
-
Performance and attendance at professional team sports
-
Schofield J.A. Performance and attendance at professional team sports. Journal of Sport Behavior 6 (1983) 196-206
-
(1983)
Journal of Sport Behavior
, vol.6
, pp. 196-206
-
-
Schofield, J.A.1
-
77
-
-
0001985126
-
Demographic and personality characteristics associated with persistent, occasional, and non-attendance of university male basketball games by college students
-
Schurr K.T., Wittig A.F., Ruble V.E., and Ellen A.S. Demographic and personality characteristics associated with persistent, occasional, and non-attendance of university male basketball games by college students. Journal of Sport Behavior 11 (1988) 3-17
-
(1988)
Journal of Sport Behavior
, vol.11
, pp. 3-17
-
-
Schurr, K.T.1
Wittig, A.F.2
Ruble, V.E.3
Ellen, A.S.4
-
78
-
-
0033633027
-
A stakeholder approach to organizational identity
-
Scott S.G., and Lane V.R. A stakeholder approach to organizational identity. Academy of Management Review 25 (2000) 43-62
-
(2000)
Academy of Management Review
, vol.25
, pp. 43-62
-
-
Scott, S.G.1
Lane, V.R.2
-
79
-
-
0031287436
-
Consumer satisfaction with health-care services: The influence of involvement
-
Shaffer T.R., and Sherrell D.L. Consumer satisfaction with health-care services: The influence of involvement. Psychology & Marketing 14 (1997) 261-285
-
(1997)
Psychology & Marketing
, vol.14
, pp. 261-285
-
-
Shaffer, T.R.1
Sherrell, D.L.2
-
83
-
-
0030486062
-
A reexamination of the determinants of consumer satisfaction
-
Spreng R.A., MacKenzie S.B., and Olshavsky R.W. A reexamination of the determinants of consumer satisfaction. Journal of Marketing 60 3 (1996) 15-32
-
(1996)
Journal of Marketing
, vol.60
, Issue.3
, pp. 15-32
-
-
Spreng, R.A.1
MacKenzie, S.B.2
Olshavsky, R.W.3
-
84
-
-
0030161598
-
An empirical examination of a model of perceived service quality and satisfaction
-
Spreng R.A., and Mackoy R.D. An empirical examination of a model of perceived service quality and satisfaction. Journal of Retailing 72 (1996) 201-214
-
(1996)
Journal of Retailing
, vol.72
, pp. 201-214
-
-
Spreng, R.A.1
Mackoy, R.D.2
-
86
-
-
51749114801
-
Sports watching in Australia: A conceptual framework
-
Shilbury D., and Chalip L. (Eds), SMAANZ, Burwood, Australia
-
Stewart R.K., and Smith A.C.T. Sports watching in Australia: A conceptual framework. In: Shilbury D., and Chalip L. (Eds). Advancing Sport Management in Australia and New Zealand (1997), SMAANZ, Burwood, Australia 1-30
-
(1997)
Advancing Sport Management in Australia and New Zealand
, pp. 1-30
-
-
Stewart, R.K.1
Smith, A.C.T.2
-
87
-
-
0007454243
-
Creating and fostering fan identification in professional sports
-
Sutton W.A., McDonald M.A., and Milne G.R. Creating and fostering fan identification in professional sports. Sport Marketing Quarterly 6 1 (1997) 15-22
-
(1997)
Sport Marketing Quarterly
, vol.6
, Issue.1
, pp. 15-22
-
-
Sutton, W.A.1
McDonald, M.A.2
Milne, G.R.3
-
88
-
-
0002971374
-
Satisfaction related to predictive vs desired expectations
-
Hunt H.K., and Day R.L. (Eds), Indiana University, Bloomington, IN
-
Swan J.E., and Trawick I.F. Satisfaction related to predictive vs desired expectations. In: Hunt H.K., and Day R.L. (Eds). Fourth Annual Conference on Consumer Satisfaction, Dissatisfaction and Complaining Behavior (1979). Refining concepts and measures of consumer satisfaction and complaining behavior (1980), Indiana University, Bloomington, IN 7-12
-
(1980)
Fourth Annual Conference on Consumer Satisfaction, Dissatisfaction and Complaining Behavior (1979). Refining concepts and measures of consumer satisfaction and complaining behavior
, pp. 7-12
-
-
Swan, J.E.1
Trawick, I.F.2
-
89
-
-
0002671379
-
Disconfirmation of expectations and satisfaction with a retail service
-
Swan J.E., and Trawick I.F. Disconfirmation of expectations and satisfaction with a retail service. Journal of Retailing 57 (1981) 49-67
-
(1981)
Journal of Retailing
, vol.57
, pp. 49-67
-
-
Swan, J.E.1
Trawick, I.F.2
-
90
-
-
0038827769
-
Satisfaction related to predictive, desired expectations: A field study
-
Day R.L., and Hunt H.K. (Eds), Indiana University, Bloomington, IN
-
Swan J.E., Trawick I.F., and Carroll M.G. Satisfaction related to predictive, desired expectations: A field study. In: Day R.L., and Hunt H.K. (Eds). Fifth Annual Conference on Consumer Satisfaction, Dissatisfaction and Complaining Behavior (1980). New findings on consumer satisfaction and complaining (1982), Indiana University, Bloomington, IN 11-14
-
(1982)
Fifth Annual Conference on Consumer Satisfaction, Dissatisfaction and Complaining Behavior (1980). New findings on consumer satisfaction and complaining
, pp. 11-14
-
-
Swan, J.E.1
Trawick, I.F.2
Carroll, M.G.3
-
91
-
-
0002648720
-
Social categorization, social identity and social comparison
-
Tajfel H. (Ed), Academic Press, London, England
-
Tajfel H. Social categorization, social identity and social comparison. In: Tajfel H. (Ed). Differentiation between social groups (1978), Academic Press, London, England 61-76
-
(1978)
Differentiation between social groups
, pp. 61-76
-
-
Tajfel, H.1
-
93
-
-
84952732190
-
Consumer expectations and the measurement of perceived service quality
-
Teas R.K. Consumer expectations and the measurement of perceived service quality. Journal of Professional Services Marketing 8 2 (1993) 33-53
-
(1993)
Journal of Professional Services Marketing
, vol.8
, Issue.2
, pp. 33-53
-
-
Teas, R.K.1
-
95
-
-
0002271779
-
Models of consumer satisfaction formation: An extension
-
Tse D.K., and Wilton P.C. Models of consumer satisfaction formation: An extension. Journal of Marketing Research 25 (1988) 204-212
-
(1988)
Journal of Marketing Research
, vol.25
, pp. 204-212
-
-
Tse, D.K.1
Wilton, P.C.2
-
96
-
-
84984485439
-
Social comparison and social identity: Some prospects for intergroup behaviour
-
Turner J.C. Social comparison and social identity: Some prospects for intergroup behaviour. European Journal of Social Psychology 5 5 (1975) 5-34
-
(1975)
European Journal of Social Psychology
, vol.5
, Issue.5
, pp. 5-34
-
-
Turner, J.C.1
-
97
-
-
0002881685
-
Towards a cognitive redefinition of the social group
-
Tajfel H. (Ed), Cambridge University Press, London, England
-
Turner J.C. Towards a cognitive redefinition of the social group. In: Tajfel H. (Ed). Social identity and intergroup relations (1982), Cambridge University Press, London, England 15-40
-
(1982)
Social identity and intergroup relations
, pp. 15-40
-
-
Turner, J.C.1
-
98
-
-
0002668568
-
Social categorization and the self-concept: A social cognitive theory of group behavior
-
Lawler E.J. (Ed), JAI Press, Greenwich, CT
-
Turner J.C. Social categorization and the self-concept: A social cognitive theory of group behavior. In: Lawler E.J. (Ed). Advances in group processes: A research annual Vol. 2 (1985), JAI Press, Greenwich, CT 77-121
-
(1985)
Advances in group processes: A research annual
, vol.2
, pp. 77-121
-
-
Turner, J.C.1
-
99
-
-
84970390420
-
The pervasive effects of social influence on sporting event attendance
-
Wakefield K.L. The pervasive effects of social influence on sporting event attendance. Journal of Sport and Social Issues 19 (1995) 335-351
-
(1995)
Journal of Sport and Social Issues
, vol.19
, pp. 335-351
-
-
Wakefield, K.L.1
-
100
-
-
84948482613
-
The importance of servicescapes in leisure service settings
-
Wakefield K.L., and Blodgett J.G. The importance of servicescapes in leisure service settings. Journal of Services Marketing 8 (1994) 66-76
-
(1994)
Journal of Services Marketing
, vol.8
, pp. 66-76
-
-
Wakefield, K.L.1
Blodgett, J.G.2
-
101
-
-
0002388141
-
Service encounter satisfaction: Conceptualized
-
Walker J.L. Service encounter satisfaction: Conceptualized. Journal of Services Marketing 9 (1995) 5-14
-
(1995)
Journal of Services Marketing
, vol.9
, pp. 5-14
-
-
Walker, J.L.1
-
102
-
-
0030540319
-
Seasonal changes in spectators' identification and involvement with and evaluations of college basketball and football teams
-
Wann D.L. Seasonal changes in spectators' identification and involvement with and evaluations of college basketball and football teams. The Psychological Record 46 (1996) 201-216
-
(1996)
The Psychological Record
, vol.46
, pp. 201-216
-
-
Wann, D.L.1
-
103
-
-
84970231011
-
Die-hard and fair-weather fans: Effects of identification on BIRGing and CORFing tendencies
-
Wann D.L., and Branscombe N.R. Die-hard and fair-weather fans: Effects of identification on BIRGing and CORFing tendencies. Journal of Sport and Social Issues 14 (1990) 103-117
-
(1990)
Journal of Sport and Social Issues
, vol.14
, pp. 103-117
-
-
Wann, D.L.1
Branscombe, N.R.2
-
105
-
-
84977289956
-
Influence of level of identification with a group and physiological arousal on perceived intergroup complexity
-
Wann D.L., and Branscombe N.R. Influence of level of identification with a group and physiological arousal on perceived intergroup complexity. British Journal of Social Psychology 34 (1995) 223-235
-
(1995)
British Journal of Social Psychology
, vol.34
, pp. 223-235
-
-
Wann, D.L.1
Branscombe, N.R.2
-
106
-
-
84937292820
-
Attributions of highly identified sports spectators
-
Wann D.L., and Dolan T.J. Attributions of highly identified sports spectators. The Journal of Social Psychology 134 (1994) 783-793
-
(1994)
The Journal of Social Psychology
, vol.134
, pp. 783-793
-
-
Wann, D.L.1
Dolan, T.J.2
-
107
-
-
0038772799
-
Influence of spectators' identification on evaluation of the past, present, and future performance of a sports team
-
Wann D.L., and Dolan T.J. Influence of spectators' identification on evaluation of the past, present, and future performance of a sports team. Perceptual and Motor Skills 78 (1994) 547-552
-
(1994)
Perceptual and Motor Skills
, vol.78
, pp. 547-552
-
-
Wann, D.L.1
Dolan, T.J.2
-
108
-
-
21344484830
-
Spectators' evaluations of rival and fellow fans
-
Wann D.L., and Dolan T.J. Spectators' evaluations of rival and fellow fans. The Psychological Record 44 (1994) 351-358
-
(1994)
The Psychological Record
, vol.44
, pp. 351-358
-
-
Wann, D.L.1
Dolan, T.J.2
-
109
-
-
21844515325
-
Relationships between spectator identification and spectators' perceptions of influence, spectators' emotions, and competitive outcome
-
Wann D.L., Dolan T.J., McGeorge K.K., and Allison J.A. Relationships between spectator identification and spectators' perceptions of influence, spectators' emotions, and competitive outcome. Journal of Sport & Exercise Psychology 16 (1994) 347-364
-
(1994)
Journal of Sport & Exercise Psychology
, vol.16
, pp. 347-364
-
-
Wann, D.L.1
Dolan, T.J.2
McGeorge, K.K.3
Allison, J.A.4
-
110
-
-
27644435966
-
Team identification and the enjoyment of watching a sporting event
-
Wann D.L., and Schrader M.P. Team identification and the enjoyment of watching a sporting event. Perceptual and Motor Skills 84 (1997) 954
-
(1997)
Perceptual and Motor Skills
, vol.84
, pp. 954
-
-
Wann, D.L.1
Schrader, M.P.2
-
111
-
-
0001639013
-
Value-percept disparity: An alternative to the disconfirmation of expectations theory of consumer satisfaction
-
Westbrook R.A., and Reilly M.D. Value-percept disparity: An alternative to the disconfirmation of expectations theory of consumer satisfaction. Advances in Consumer Research 10 (1983) 256-261
-
(1983)
Advances in Consumer Research
, vol.10
, pp. 256-261
-
-
Westbrook, R.A.1
Reilly, M.D.2
-
112
-
-
84977428377
-
Winning games versus winning championships: The economics of fan interest and team performance
-
Whitney J.D. Winning games versus winning championships: The economics of fan interest and team performance. Economic Inquiry 26 (1988) 703-724
-
(1988)
Economic Inquiry
, vol.26
, pp. 703-724
-
-
Whitney, J.D.1
-
114
-
-
34347229980
-
Dimensions of spectator satisfaction toward support programs of professional hockey games
-
Zhang J.J., Smith D.W., Pease D.G., and Lam E.T.C. Dimensions of spectator satisfaction toward support programs of professional hockey games. International Sports Journal 2 (1998) 1-17
-
(1998)
International Sports Journal
, vol.2
, pp. 1-17
-
-
Zhang, J.J.1
Smith, D.W.2
Pease, D.G.3
Lam, E.T.C.4
-
115
-
-
0037564644
-
The enjoyment of watching sport contests
-
Goldstein J.H. (Ed), Lawrence Erlbaum, Hillsdale, NJ
-
Zillmann D., Bryant J., and Sapolsky B.S. The enjoyment of watching sport contests. In: Goldstein J.H. (Ed). Sports, games, and play: Social and psychological viewpoints (1979), Lawrence Erlbaum, Hillsdale, NJ 297-335
-
(1979)
Sports, games, and play: Social and psychological viewpoints
, pp. 297-335
-
-
Zillmann, D.1
Bryant, J.2
Sapolsky, B.S.3
|