-
1
-
-
0000607236
-
Dimensions of consumer expertise
-
March
-
Alba, J.W. and Hutchinson, J.W. (1987), "Dimensions of consumer expertise" in Journal of Consumer Research, Vol. 13, March, pp. 411-54.
-
(1987)
Journal of Consumer Research
, vol.13
, pp. 411-454
-
-
Alba, J.W.1
Hutchinson, J.W.2
-
2
-
-
0001525694
-
A comparison of attitudes and emotions as predictors of behavior at diverse levels of behavioral experience
-
Allen, C.T., Machleit, K.A. and Kleine, S.S. (1992), "A comparison of attitudes and emotions as predictors of behavior at diverse levels of behavioral experience" in Journal of Consumer Research, Vol. 18, No. 4, pp. 493-504.
-
(1992)
Journal of Consumer Research
, vol.18
, Issue.4
, pp. 493-504
-
-
Allen, C.T.1
Machleit, K.A.2
Kleine, S.S.3
-
3
-
-
0002128929
-
An experimental investigation of satisfaction and commitment in marketing channels: The role of trust and dependence
-
Andaleeb, S. (1996), "An experimental investigation of satisfaction and commitment in marketing channels: the role of trust and dependence" in Journal of Retailing, Vol. 72, No. 1, pp. 77-93.
-
(1996)
Journal of Retailing
, vol.72
, Issue.1
, pp. 77-93
-
-
Andaleeb, S.1
-
4
-
-
41649112685
-
Structural modelling in practice: A review and recommended two-step approach
-
Anderson, J. and Gerbing, D. (1988), "Structural modelling in practice: a review and recommended two-step approach" in Psychological Bulletin, Vol. 103, No. 3, pp. 411-23.
-
(1988)
Psychological Bulletin
, vol.103
, Issue.3
, pp. 411-423
-
-
Anderson, J.1
Gerbing, D.2
-
5
-
-
0003851132
-
-
South-Western College Publishing, Cincinnati, OH, 5th ed
-
Assael, H. (1995), Consumer Behavior and Marketing Action, 5th ed., South-Western College Publishing, Cincinnati, OH.
-
(1995)
Consumer Behavior and Marketing Action
-
-
Assael, H.1
-
6
-
-
0031991603
-
The nature of satisfaction: An updated examination and analysis
-
Babin, B.J. and Griffin, M. (1998), "The nature of satisfaction: an updated examination and analysis" in Journal of Business Research, Vol. 41, pp. 127-36.
-
(1998)
Journal of Business Research
, vol.41
, pp. 127-136
-
-
Babin, B.J.1
Griffin, M.2
-
9
-
-
51249177591
-
On the evaluation of structural equation models
-
Bagozzi, R. and Yi, Y. (1988), "On the evaluation of structural equation models" in Journal of the Academy of Marketing Science, Vol. 16, No. 1, pp. 74-94.
-
(1988)
Journal of the Academy of Marketing Science
, vol.16
, Issue.1
, pp. 74-94
-
-
Bagozzi, R.1
Yi, Y.2
-
11
-
-
0040438438
-
Consumer behavior as risk taking
-
(reprint, originally published in 1960), Cox, D.F. (Ed.), Harvard University Press, Boston, MA
-
Bauer, R.A. (1967), "Consumer behavior as risk taking" in Cox, D.F. (Ed.), Risk Taking and Information Handling in Consumer Behavior, Harvard University Press, Boston, MA, pp. 23-33, (reprint, originally published in 1960).
-
(1967)
Risk Taking and Information Handling in Consumer Behavior
, pp. 23-33
-
-
Bauer, R.A.1
-
12
-
-
84986106087
-
Consumer perception of fresh meat quality: A framework for analysis
-
Becker, T. (2000), "Consumer perception of fresh meat quality: a framework for analysis" in British Food Journal, Vol. 102, No. 3, pp. 158-76.
-
(2000)
British Food Journal
, vol.102
, Issue.3
, pp. 158-176
-
-
Becker, T.1
-
13
-
-
0346741436
-
A proposal for the buying model for fresh food products: The case of fresh mussels
-
Bello Acebrón, L., Levy Mangin, J.P. and Calvo Dopico, D. (2000), "A proposal for the buying model for fresh food products: the case of fresh mussels" in Journal of International Food & Agribusiness Marketing, Vol. 11, No. 3, pp. 75-96.
-
(2000)
Journal of International Food & Agribusiness Marketing
, vol.11
, Issue.3
, pp. 75-96
-
-
Bello Acebrón, L.1
Levy Mangin, J.P.2
Calvo Dopico, D.3
-
14
-
-
84993099391
-
Customer satisfaction should not be the only goal
-
Bennett, R. and Rundle-Thiele, S. (2004), "Customer satisfaction should not be the only goal" in Journal of Services Marketing, Vol. 18, Nos 6/7, pp. 514-23.
-
(2004)
Journal of Services Marketing
, vol.18
, Issue.6-7
, pp. 514-523
-
-
Bennett, R.1
Rundle-Thiele, S.2
-
15
-
-
0037409555
-
Extrinsic attributes of red meat as indicators of quality in Europe: An application for market segmentation
-
Bernués, A., Olaizola, A. and Corcoran, K. (2003), "Extrinsic attributes of red meat as indicators of quality in Europe: an application for market segmentation" in Food Quality and Preference, Vol. 14, No. 4, pp. 265-76.
-
(2003)
Food Quality and Preference
, vol.14
, Issue.4
, pp. 265-276
-
-
Bernués, A.1
Olaizola, A.2
Corcoran, K.3
-
16
-
-
0001685244
-
Effects of prior knowledge and experience and phase of the choice decision processes: A protocol analysis
-
Bettman, J.R. and Park, C.W. (1980), "Effects of prior knowledge and experience and phase of the choice decision processes: a protocol analysis" in Journal of Consumer Research, Vol. 7, pp. 234-48.
-
(1980)
Journal of Consumer Research
, vol.7
, pp. 234-248
-
-
Bettman, J.R.1
Park, C.W.2
-
17
-
-
32044463662
-
El valor y la fidelización de clientes: Una propuesta de modelo dinámico de comportamiento
-
Bigné, E., Moliner, M.A. and Callarisa, L. (2000), "El valor y la fidelización de clientes: una propuesta de modelo dinámico de comportamiento" in Revista Europea de Dirección y Economía de la Empresa, Vol. 9, No. 3, pp. 65-78.
-
(2000)
Revista Europea De Dirección Y Economía De La Empresa
, vol.9
, Issue.3
, pp. 65-78
-
-
Bigné, E.1
Moliner, M.A.2
Callarisa, L.3
-
18
-
-
24644487990
-
Determinants of consumer attitudes and purchase intentions with regard to genetically modified foods - results of a cross-national survey
-
Bredahl, L. (2001), "Determinants of consumer attitudes and purchase intentions with regard to genetically modified foods - results of a cross-national survey" in Journal of Consumer Policy, Vol. 24, No. 1, pp. 23-61.
-
(2001)
Journal of Consumer Policy
, vol.24
, Issue.1
, pp. 23-61
-
-
Bredahl, L.1
-
19
-
-
0141482414
-
Cue utilisation and quality perception with regard to branded beef
-
Bredahl, L. (2003), "Cue utilisation and quality perception with regard to branded beef" in Food Quality and Preference, Vol. 15, No. 1, pp. 65-75.
-
(2003)
Food Quality and Preference
, vol.15
, Issue.1
, pp. 65-75
-
-
Bredahl, L.1
-
20
-
-
79960301730
-
Análisis de la demanda y persistencia de hábitos de consumo de leche en España
-
Briz, J., Ward, R. and De Felipe, I. (1999), "Análisis de la demanda y persistencia de hábitos de consumo de leche en España" in Investigación Agraria: Producción y Sanidad Animal, Vol. 14, Nos 1-3, pp. 129-50.
-
(1999)
Investigación Agraria: Producción Y Sanidad Animal
, vol.14
, Issue.1-3
, pp. 129-150
-
-
Briz, J.1
Ward, R.2
de Felipe, I.3
-
21
-
-
0002531628
-
The effects of product class knowledge on information search behavior
-
Brucks, M. (1985), "The effects of product class knowledge on information search behavior" in Journal of Consumer Research, Vol. 12, No. 1, pp. 1-16.
-
(1985)
Journal of Consumer Research
, vol.12
, Issue.1
, pp. 1-16
-
-
Brucks, M.1
-
22
-
-
0141604037
-
-
Working Paper No. 77, The Aarhus School of Business, Aarhus
-
Brunsø, K., Fjord, T.A. and Grunert, K.G. (2002) in pp. 1-60, "Consumers' food choice and quality perception", Working Paper No. 77, The Aarhus School of Business, Aarhus.
-
(2002)
Consumers' food choice and quality perception
, pp. 1-60
-
-
Brunsø, K.1
Fjord, T.A.2
Grunert, K.G.3
-
24
-
-
33750276004
-
The long-term orientation of firm-suppliers relationships: Analysis of moderating effect of belonging to an agro-food protection system
-
Cambra, J.J. and Polo, Y. (2006), "The long-term orientation of firm-suppliers relationships: analysis of moderating effect of belonging to an agro-food protection system" in Journal of Food Products Marketing, Vol. 12, No. 4, pp. 79-108.
-
(2006)
Journal of Food Products Marketing
, vol.12
, Issue.4
, pp. 79-108
-
-
Cambra, J.J.1
Polo, Y.2
-
25
-
-
0030529167
-
Attitudes of consumers toward military and other institutional foods
-
Cardello, A.V., Bell, R. and Kramer, F.M. (1996), "Attitudes of consumers toward military and other institutional foods" in Food Quality and Preference, Vol. 7, No. 1, pp. 7-20.
-
(1996)
Food Quality and Preference
, vol.7
, Issue.1
, pp. 7-20
-
-
Cardello, A.V.1
Bell, R.2
Kramer, F.M.3
-
26
-
-
0035628641
-
Consumer preferences for beef colour and packaging did not affect eating satisfaction
-
Carpenter, C.E., Cornforth, D.P. and Whittier, D. (2001), "Consumer preferences for beef colour and packaging did not affect eating satisfaction" in Meat Science, Vol. 57, No. 3, pp. 359-63.
-
(2001)
Meat Science
, vol.57
, Issue.3
, pp. 359-363
-
-
Carpenter, C.E.1
Cornforth, D.P.2
Whittier, D.3
-
27
-
-
17544378718
-
Do intentions really predict behavior? Self-generated validity effects in survey research
-
Chandon, P., Morwitz, V.G. and Reinartz, W.J. (2005), "Do intentions really predict behavior? Self-generated validity effects in survey research" in Journal of Marketing, Vol. 69, No. 2, pp. 1-14.
-
(2005)
Journal of Marketing
, vol.69
, Issue.2
, pp. 1-14
-
-
Chandon, P.1
Morwitz, V.G.2
Reinartz, W.J.3
-
28
-
-
77956140413
-
Consumers' intentions of buying own-label premium food products
-
Chaniotakis, I.E., Lymperopoulos, C. and Soureli, M. (2010), "Consumers' intentions of buying own-label premium food products" in Journal of Product & Brand Management, Vol. 19, No. 5, pp. 327-34.
-
(2010)
Journal of Product & Brand Management
, vol.19
, Issue.5
, pp. 327-334
-
-
Chaniotakis, I.E.1
Lymperopoulos, C.2
Soureli, M.3
-
29
-
-
33644635784
-
A macro analysis of the relationship of product involvement and information search: The role of risk
-
Chaudhury, A. (2000), "A macro analysis of the relationship of product involvement and information search: the role of risk" in Journal of Marketing, Vol. 38, pp. 1-14.
-
(2000)
Journal of Marketing
, vol.38
, pp. 1-14
-
-
Chaudhury, A.1
-
30
-
-
0035590133
-
The chain of effects from brand trust and brand affect to brand performance: The role of brand loyalty
-
April
-
Chaudhury, A. and Holbrook, M. (2001), "The chain of effects from brand trust and brand affect to brand performance: the role of brand loyalty" in Journal of Marketing, Vol. 65, April, pp. 81-93.
-
(2001)
Journal of Marketing
, vol.65
, pp. 81-93
-
-
Chaudhury, A.1
Holbrook, M.2
-
31
-
-
84992904544
-
Does customer knowledge affect how loyalty is formed?
-
Chiou, J-S., Droge, C. and Hanvanich, S. (2002), "Does customer knowledge affect how loyalty is formed?" in Journal of Service Research, Vol. 5, No. 2, pp. 113-24.
-
(2002)
Journal of Service Research
, vol.5
, Issue.2
, pp. 113-124
-
-
Chiou, J-S.1
Droge, C.2
Hanvanich, S.3
-
32
-
-
4744369268
-
An integrated framework for the conceptualization of consumers' perceived-risk processing
-
Conchar, M.P., Zinkhan, G.M., Peters, C. and Olavarrieta, S. (2004), "An integrated framework for the conceptualization of consumers' perceived-risk processing" in Journal of the Academy of Marketing Science, Vol. 32, No. 4, pp. 418-36.
-
(2004)
Journal of the Academy of Marketing Science
, vol.32
, Issue.4
, pp. 418-436
-
-
Conchar, M.P.1
Zinkhan, G.M.2
Peters, C.3
Olavarrieta, S.4
-
33
-
-
0042888186
-
Perceived risk and consumer decision making - the case of telephone shopping
-
Cox, D. and Rich, S. (1964), "Perceived risk and consumer decision making - the case of telephone shopping" in Journal of Marketing Research, Vol. 1, pp. 32-9.
-
(1964)
Journal of Marketing Research
, vol.1
, pp. 32-39
-
-
Cox, D.1
Rich, S.2
-
34
-
-
0000543936
-
Modeling choices among alternative responses to dissatisfaction
-
Perreault, W.D. (Ed.), Association for Consumer Research, Atlanta, GA
-
Day, R.L. (1984), "Modeling choices among alternative responses to dissatisfaction" in Perreault, W.D. (Ed.), Advances in Consumer Research, Vol. 11, Association for Consumer Research, Atlanta, GA, pp. 496-9.
-
(1984)
Advances in Consumer Research
, vol.11
, pp. 496-499
-
-
Day, R.L.1
-
35
-
-
0032341750
-
On the relationships between perceived service quality, service loyalty and switching costs
-
De Ruyter, K., Wetzels, M. and Bloemer, J. (1998), "On the relationships between perceived service quality, service loyalty and switching costs" in International Journal of Service Industry Management, Vol. 9, No. 5, pp. 436-53.
-
(1998)
International Journal of Service Industry Management
, vol.9
, Issue.5
, pp. 436-453
-
-
de Ruyter, K.1
Wetzels, M.2
Bloemer, J.3
-
36
-
-
72749106280
-
La influencia de la actitud sobre la satisfacción: Una aplicación en un producto agroalimentario tradicional
-
Del Río, A.B., Sanzo, M.J., Iglesias, V. and Vázquez, R. (2001), "La influencia de la actitud sobre la satisfacción: una aplicación en un producto agroalimentario tradicional" in Actas del XIII Encuentro de Profesores Universitarios de Marketing, Málaga, pp. 129-44.
-
(2001)
Actas Del XIII Encuentro De Profesores Universitarios De Marketing, Málaga
, pp. 129-144
-
-
del Río, A.B.1
Sanzo, M.J.2
Iglesias, V.3
Vázquez, R.4
-
37
-
-
85139200125
-
Brand trust in the context of consumer loyalty
-
Delgado, E. and Munuera, J.L. (2001), "Brand trust in the context of consumer loyalty" in European Journal of marketing, Vol. 35, No. 11, pp. 1238-58.
-
(2001)
European Journal of Marketing
, vol.35
, Issue.11
, pp. 1238-1258
-
-
Delgado, E.1
Munuera, J.L.2
-
38
-
-
12944335424
-
An investigation of the relationship between perceived risk and product involvement
-
Dholakia, U. (1997), "An investigation of the relationship between perceived risk and product involvement" in Advances in Consumer Research, No. 24, pp. 159-67.
-
(1997)
Advances in Consumer Research
, Issue.24
, pp. 159-167
-
-
Dholakia, U.1
-
39
-
-
77951516228
-
Customer loyalty: Toward an integrated conceptual framework
-
Dick, A. and Basu, K. (1994), "Customer loyalty: toward an integrated conceptual framework" in Journal of the Academy of Marketing Science, Vol. 22, No. 2, pp. 99-113.
-
(1994)
Journal of the Academy of Marketing Science
, vol.22
, Issue.2
, pp. 99-113
-
-
Dick, A.1
Basu, K.2
-
40
-
-
81055157260
-
Correlates of store brand proneness: Some empirical observations
-
Dick, A., Jain, A. and Richardson, P. (1995), "Correlates of store brand proneness: some empirical observations" in Journal of Product & Brand Management, Vol. 4, No. 4, pp. 15-22.
-
(1995)
Journal of Product & Brand Management
, vol.4
, Issue.4
, pp. 15-22
-
-
Dick, A.1
Jain, A.2
Richardson, P.3
-
41
-
-
0031502147
-
An examination of the nature of trust in buyer-seller relationships
-
April
-
Doney, P.M. and Cannon, P.C. (1997), "An examination of the nature of trust in buyer-seller relationships" in Journal of Marketing, Vol. 61, April, pp. 35-51.
-
(1997)
Journal of Marketing
, vol.61
, pp. 35-51
-
-
Doney, P.M.1
Cannon, P.C.2
-
42
-
-
21344491113
-
A model of perceived risk and intended risk-handling activity
-
Dowling, G. and Staelin, R. (1994), "A model of perceived risk and intended risk-handling activity" in Journal of Consumer Research, Vol. 21, pp. 121-34.
-
(1994)
Journal of Consumer Research
, vol.21
, pp. 121-134
-
-
Dowling, G.1
Staelin, R.2
-
43
-
-
84986180793
-
Internal and external factors which affect customer loyalty
-
Duffy, D.L. (2003), "Internal and external factors which affect customer loyalty" in Journal of Consumer Marketing, Vol. 20, No. 5, pp. 480-5.
-
(2003)
Journal of Consumer Marketing
, vol.20
, Issue.5
, pp. 480-485
-
-
Duffy, D.L.1
-
44
-
-
79960307046
-
La importancia de la Denominación de Origen Jamón de Teruel para su consolidación en el mercado
-
Fandos, C., Espejel, J. and Flavián, C. (2007), "La importancia de la Denominación de Origen Jamón de Teruel para su consolidación en el mercado" in Eurocarne, Vol. 159, pp. 65-73.
-
(2007)
Eurocarne
, vol.159
, pp. 65-73
-
-
Fandos, C.1
Espejel, J.2
Flavián, C.3
-
45
-
-
0035724328
-
The management of perceived risk in the food supply chain: A comparative study of retailer-led beef quality assurance schemes in Germany and Italy
-
Fearne, A., Hornibrook, S. and Dedman, S. (2001), "The management of perceived risk in the food supply chain: a comparative study of retailer-led beef quality assurance schemes in Germany and Italy" in International Food and Agribusiness Management Review, Vol. 4, pp. 19-36.
-
(2001)
International Food and Agribusiness Management Review
, vol.4
, pp. 19-36
-
-
Fearne, A.1
Hornibrook, S.2
Dedman, S.3
-
46
-
-
0003551671
-
-
Addison-Wesley, Reading, MA
-
Fishbein, M. and Ajzen, I. (1975), Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research, Addison-Wesley, Reading, MA.
-
(1975)
Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research
-
-
Fishbein, M.1
Ajzen, I.2
-
47
-
-
33646354609
-
Consumer trust, perceived security, and privacy policy: Three basic elements of loyalty to a website
-
Flavián, C. and Guinalíu, M. (2006), "Consumer trust, perceived security, and privacy policy: three basic elements of loyalty to a website" in Industrial Management & Data Systems, Vol. 106, Nos 5/6, pp. 601-20.
-
(2006)
Industrial Management & Data Systems
, vol.106
, Issue.5-6
, pp. 601-620
-
-
Flavián, C.1
Guinalíu, M.2
-
48
-
-
0000009769
-
Evaluating structural equations models with unobservable variables and measurement error
-
Fornell, C. and Larcker, D.F. (1981), "Evaluating structural equations models with unobservable variables and measurement error" in Journal of Marketing Research, Vol. 18, No. 1, pp. 9-50.
-
(1981)
Journal of Marketing Research
, vol.18
, Issue.1
, pp. 9-50
-
-
Fornell, C.1
Larcker, D.F.2
-
49
-
-
21744448471
-
Determinants of long-term orientation in buyer-seller relationships
-
April
-
Ganesan, S. (1994), "Determinants of long-term orientation in buyer-seller relationships" in Journal of Marketing, Vol. 58, April, pp. 1-19.
-
(1994)
Journal of Marketing
, vol.58
, pp. 1-19
-
-
Ganesan, S.1
-
50
-
-
0033423162
-
The different roles of satisfaction, trust, and commitment in customer relationships
-
Garbarino, E. and Johnson, M. (1999), "The different roles of satisfaction, trust, and commitment in customer relationships" in Journal of Marketing, Vol. 63, No. 2, pp. 70-87.
-
(1999)
Journal of Marketing
, vol.63
, Issue.2
, pp. 70-87
-
-
Garbarino, E.1
Johnson, M.2
-
51
-
-
84936823542
-
Mood states and consumer behavior: A critical review
-
September
-
Gardner, M.P. (1985), "Mood states and consumer behavior: a critical review" in Journal of Consumer Research, Vol. 9, September, pp. 132-40.
-
(1985)
Journal of Consumer Research
, vol.9
, pp. 132-140
-
-
Gardner, M.P.1
-
52
-
-
0001172764
-
Generalizations about trust in marketing channel relationships using meta-analysis
-
July
-
Geyskens, I., Steenkamp, J. and Kumar, N. (1998), "Generalizations about trust in marketing channel relationships using meta-analysis" in International Journal of Research in Marketing, Vol. 15, July, pp. 223-48.
-
(1998)
International Journal of Research in Marketing
, vol.15
, pp. 223-248
-
-
Geyskens, I.1
Steenkamp, J.2
Kumar, N.3
-
54
-
-
0031792648
-
Quality farm food in Europe: A possible alternative to the industrialised food market and to current agri-environmental policies: Lessons from France
-
Gilg, A. and Battershill, M. (1998), "Quality farm food in Europe: a possible alternative to the industrialised food market and to current agri-environmental policies: lessons from France" in Food Policy, Vol. 23, No. 1, pp. 25-40.
-
(1998)
Food Policy
, vol.23
, Issue.1
, pp. 25-40
-
-
Gilg, A.1
Battershill, M.2
-
55
-
-
0032159339
-
The effect of store name, brand name and price discounts on consumers' evaluations and purchase intentions
-
Grewal, D., Krishnan, R., Baker, J. and Borin, N. (1998), "The effect of store name, brand name and price discounts on consumers' evaluations and purchase intentions" in Journal of Retailing, Vol. 74, No. 3, pp. 331-52.
-
(1998)
Journal of Retailing
, vol.74
, Issue.3
, pp. 331-352
-
-
Grewal, D.1
Krishnan, R.2
Baker, J.3
Borin, N.4
-
56
-
-
0346288283
-
Consumer information and the concept of perceived risk
-
Molt, W., Hartmann, H.A., Stringer, P. (Eds.), Meyer, Camarillo, CA
-
Grunert, K.G. (1978), "Consumer information and the concept of perceived risk" in Molt, W., Hartmann, H.A. and Stringer, P. (Eds.), Advances in Economic Psychology, Meyer, Camarillo, CA, pp. 161-74.
-
(1978)
Advances in Economic Psychology
, pp. 161-174
-
-
Grunert, K.G.1
-
58
-
-
0142231983
-
Consumer perceptions of meat quality and implications for product development in the meat sector - a review
-
Grunert, K.G., Bredahl, L. and Brunsø, K. (2004), "Consumer perceptions of meat quality and implications for product development in the meat sector - a review" in Meat Science, Vol. 66, No. 2, pp. 259-72.
-
(2004)
Meat Science
, vol.66
, Issue.2
, pp. 259-272
-
-
Grunert, K.G.1
Bredahl, L.2
Brunsø, K.3
-
59
-
-
0033667514
-
Three issues in consumer quality perception and acceptance of dairy products
-
Grunert, K.G., Larsen, H. and Bredahl, L. (2000), "Three issues in consumer quality perception and acceptance of dairy products" in International Dairy Journal, Vol. 10, No. 8, pp. 575-84.
-
(2000)
International Dairy Journal
, vol.10
, Issue.8
, pp. 575-584
-
-
Grunert, K.G.1
Larsen, H.2
Bredahl, L.3
-
60
-
-
0003506109
-
-
Prentice Hall, Englewood Cliffs, NJ
-
Hair, J.F. Jr, Anderson, R.E., Tatham, R.L. and Black, W.C. (1998), Multivariate Data Analysis, Prentice Hall, Englewood Cliffs, NJ.
-
(1998)
Multivariate Data Analysis
-
-
Hair Jr., J.F.1
Anderson, R.E.2
Tatham, R.L.3
Black, W.C.4
-
61
-
-
22144460164
-
Understanding consumer perception of food quality: The cases of shrimps and cheese
-
Hansen, T. (2005), "Understanding consumer perception of food quality: the cases of shrimps and cheese" in British Food Journal, Vol. 107, No. 7, pp. 500-25.
-
(2005)
British Food Journal
, vol.107
, Issue.7
, pp. 500-525
-
-
Hansen, T.1
-
62
-
-
0004272921
-
-
John Wiley & Sons, New York, NY
-
Howard, J.A. and Seth, J. (1969), The Theory of Buyer Behavior, John Wiley & Sons, New York, NY.
-
(1969)
The Theory of Buyer Behavior
-
-
Howard, J.A.1
Seth, J.2
-
63
-
-
85006605785
-
The moderating effect of exclusive dealing agreements on distributor satisfaction
-
Iglesias, V. and Vázquez, R. (2001), "The moderating effect of exclusive dealing agreements on distributor satisfaction" in Journal of Strategic Marketing, Vol. 9, No. 3, pp. 215-31.
-
(2001)
Journal of Strategic Marketing
, vol.9
, Issue.3
, pp. 215-231
-
-
Iglesias, V.1
Vázquez, R.2
-
64
-
-
0003636877
-
-
Sage Publications, Beverly Hills, CA
-
Jaccard, J. and Wan, C. (1996), Lisrel Approaches to Interactive Effects in Multiple Regression, Sage Publications, Beverly Hills, CA.
-
(1996)
Lisrel Approaches to Interactive Effects in Multiple Regression
-
-
Jaccard, J.1
Wan, C.2
-
65
-
-
0003747358
-
-
John Wiley & Sons, New York, NY
-
Jacoby, J. and Chesnut, R.W. (1978), Brand Loyalty Measurement and Management, John Wiley & Sons, New York, NY.
-
(1978)
Brand Loyalty Measurement and Management
-
-
Jacoby, J.1
Chesnut, R.W.2
-
66
-
-
0001147816
-
The components of perceived risk
-
Venkatesan, M. (Ed.), Association for Consumer Research, Chicago, IL
-
Jacoby, J. and Kaplan, L.B. (1972), "The components of perceived risk" in Venkatesan, M. (Ed.), Advances in Consumer Research, Association for Consumer Research, Chicago, IL, pp. 382-93.
-
(1972)
Advances in Consumer Research
, pp. 382-393
-
-
Jacoby, J.1
Kaplan, L.B.2
-
67
-
-
0002358374
-
Brand loyalty vs repeat purchasing behavior
-
February
-
Jacoby, J. and Kyner, D. (1973), "Brand loyalty vs repeat purchasing behavior" in Journal of Marketing Research, Vol. 10, February, pp. 1-9.
-
(1973)
Journal of Marketing Research
, vol.10
, pp. 1-9
-
-
Jacoby, J.1
Kyner, D.2
-
68
-
-
0041690630
-
Experience and expertise in complex decision making
-
Lutz, R.J. (Ed.), Association for Consumer Research, Provo, UT
-
Jacoby, J., Troutman, T., Kuss, A. and Mazursky, D. (1986), "Experience and expertise in complex decision making" in Lutz, R.J. (Ed.), Advances in Consumer Research, Vol. 13, Association for Consumer Research, Provo, UT, pp. 469-75.
-
(1986)
Advances in Consumer Research
, vol.13
, pp. 469-475
-
-
Jacoby, J.1
Troutman, T.2
Kuss, A.3
Mazursky, D.4
-
69
-
-
0000678266
-
A framework for comparing customer satisfaction across individuals and product categories
-
Johnson, M.D. and Fornell, C. (1991), "A framework for comparing customer satisfaction across individuals and product categories" in Journal of Economic Psychology, Vol. 12, No. 2, pp. 267-86.
-
(1991)
Journal of Economic Psychology
, vol.12
, Issue.2
, pp. 267-286
-
-
Johnson, M.D.1
Fornell, C.2
-
70
-
-
18844440836
-
Statistical analysis of sets of congeneric tests
-
Jöreskog, K.G. (1971), "Statistical analysis of sets of congeneric tests" in Psychometrika, Vol. 36, pp. 109-33.
-
(1971)
Psychometrika
, vol.36
, pp. 109-133
-
-
Jöreskog, K.G.1
-
71
-
-
0003744563
-
-
Scientific Software International, Chicago, IL
-
Jöreskog, K.G. and Sörbom, D. (1993), LISREL 8: Structural Equation Modeling with the SIMPLIS Command Language, Scientific Software International, Chicago, IL.
-
(1993)
LISREL 8: Structural Equation Modeling with the SIMPLIS Command Language
-
-
Jöreskog, K.G.1
Sörbom, D.2
-
72
-
-
0007183523
-
Components of perceived risk in product purchase: A cross-validation
-
Kaplan, L.B., Szybillo, G.J. and Jacoby, J. (1974), "Components of perceived risk in product purchase: a cross-validation" in Journal of Applied Psychology, Vol. 59, No. 3, pp. 287-91.
-
(1974)
Journal of Applied Psychology
, vol.59
, Issue.3
, pp. 287-291
-
-
Kaplan, L.B.1
Szybillo, G.J.2
Jacoby, J.3
-
73
-
-
0012558896
-
Consumers' trust of salesperson and manufacturer: An empirical study
-
Kennedy, M., Ferrell, L. and Leclair, D. (2001), "Consumers' trust of salesperson and manufacturer: an empirical study" in Journal of Business Research, Vol. 51, No. 1, pp. 73-86.
-
(2001)
Journal of Business Research
, vol.51
, Issue.1
, pp. 73-86
-
-
Kennedy, M.1
Ferrell, L.2
Leclair, D.3
-
74
-
-
1242312392
-
The effect of meal situation, social interaction, physical environment and choice on food acceptability
-
King, S.C., Weber, A., Meiselman, H.L. and Lv, N. (2004), "The effect of meal situation, social interaction, physical environment and choice on food acceptability" in Food Quality and Preference, Vol. 15, Nos 7-8, pp. 645-53.
-
(2004)
Food Quality and Preference
, vol.15
, Issue.7-8
, pp. 645-653
-
-
King, S.C.1
Weber, A.2
Meiselman, H.L.3
Lv, N.4
-
75
-
-
33748742452
-
The effects of contextual variables on food acceptability: A confirmatory study
-
King, S.C., Meiselman, H.L., Hottenstein, A.W., Work, T.M. and Cronk, V. (2007), "The effects of contextual variables on food acceptability: a confirmatory study" in Food Quality and Preference, Vol. 18, No. 1, pp. 58-65.
-
(2007)
Food Quality and Preference
, vol.18
, Issue.1
, pp. 58-65
-
-
King, S.C.1
Meiselman, H.L.2
Hottenstein, A.W.3
Work, T.M.4
Cronk, V.5
-
76
-
-
0000069149
-
A longitudinal assessment of customer satisfaction/dissatisfaction: The dynamic aspect of the cognitive process
-
Labarbera, P.A. and Mazursky, D.A. (1983), "A longitudinal assessment of customer satisfaction/dissatisfaction: the dynamic aspect of the cognitive process" in Journal of Marketing Review, Vol. 20, pp. 393-404.
-
(1983)
Journal of Marketing Review
, vol.20
, pp. 393-404
-
-
Labarbera, P.A.1
Mazursky, D.A.2
-
77
-
-
79960336369
-
Consumer satisfaction, dissatisfaction and complaining behavior as indicators of market performance
-
Olson, J.C. (Ed.), Association for Consumer Research, Ann Arbor, MI
-
Landon, E.L. (1980), "Consumer satisfaction, dissatisfaction and complaining behavior as indicators of market performance" in Olson, J.C. (Ed.), Advances in Consumer Research, Vol. 7, Association for Consumer Research, Ann Arbor, MI, pp. 186-91.
-
(1980)
Advances in Consumer Research
, vol.7
, pp. 186-191
-
-
Landon, E.L.1
-
78
-
-
84986085923
-
Let's be strange: Brand familiarity and ad-brand incongruency
-
Lange, F. and Dahlén, M. (2003), "Let's be strange: brand familiarity and ad-brand incongruency" in Journal of Product & Brand Management, Vol. 12, Nos 6/7, pp. 449-61.
-
(2003)
Journal of Product & Brand Management
, vol.12
, Issue.6-7
, pp. 449-461
-
-
Lange, F.1
Dahlén, M.2
-
79
-
-
84963063075
-
Trust as a social reality
-
Lewis, J.D. and Weigert, A.J. (1985), "Trust as a social reality" in Social Forces, Vol. 63, No. 4, pp. 957-85.
-
(1985)
Social Forces
, vol.63
, Issue.4
, pp. 957-985
-
-
Lewis, J.D.1
Weigert, A.J.2
-
80
-
-
0037981779
-
Affect- and cognition-based trust as foundations for interpersonal cooperation in organizations
-
McAllister, D.J. (1995), "Affect- and cognition-based trust as foundations for interpersonal cooperation in organizations" in Academy of Management Journal, Vol. 38, No. 1, pp. 24-59.
-
(1995)
Academy of Management Journal
, vol.38
, Issue.1
, pp. 24-59
-
-
McAllister, D.J.1
-
81
-
-
22944432230
-
The conceptual development of customer loyalty measurement: A proposed scale
-
McMullan, R. and Gilmore, A. (2003), "The conceptual development of customer loyalty measurement: a proposed scale" in Journal of Targeting, Measurement and Analysis for Marketing, Vol. 11, No. 3, pp. 230-43.
-
(2003)
Journal of Targeting, Measurement and Analysis for Marketing
, vol.11
, Issue.3
, pp. 230-243
-
-
McMullan, R.1
Gilmore, A.2
-
83
-
-
84986156496
-
A role of consumer risk perceptions of grocery retailing
-
Mitchell, V.W. (1998), "A role of consumer risk perceptions of grocery retailing" in British Food Journal, Vol. 100, No. 4, pp. 171-83.
-
(1998)
British Food Journal
, vol.100
, Issue.4
, pp. 171-183
-
-
Mitchell, V.W.1
-
84
-
-
0008635705
-
Consumers' risk-reduction strategies: A review and synthesis
-
Mitchell, V.W. and McGoldrick, P.J. (1996), "Consumers' risk-reduction strategies: a review and synthesis" in The International Review of Retail, Distribution and Consumer Research, Vol. 6, No. 1, pp. 1-33.
-
(1996)
The International Review of Retail, Distribution and Consumer Research
, vol.6
, Issue.1
, pp. 1-33
-
-
Mitchell, V.W.1
McGoldrick, P.J.2
-
85
-
-
0035530178
-
Satisfaction, repurchase intent, and repurchase behavior: Investigating the moderating effect of customer characteristics
-
Mittal, V. and Kamakura, W.A. (2001), "Satisfaction, repurchase intent, and repurchase behavior: investigating the moderating effect of customer characteristics" in Journal of Marketing Research, Vol. 38, No. 1, pp. 131-42.
-
(2001)
Journal of Marketing Research
, vol.38
, Issue.1
, pp. 131-142
-
-
Mittal, V.1
Kamakura, W.A.2
-
86
-
-
0033425431
-
Attribute-level performance, satisfaction, and behavioral intentions over time: A consumption-system approach
-
Mittal, V., Kumar, P. and Tsiros, M. (1999), "Attribute-level performance, satisfaction, and behavioral intentions over time: a consumption-system approach" in Journal of Marketing, Vol. 63, No. 2, pp. 88-101.
-
(1999)
Journal of Marketing
, vol.63
, Issue.2
, pp. 88-101
-
-
Mittal, V.1
Kumar, P.2
Tsiros, M.3
-
87
-
-
0039656230
-
Factors affecting trust in market research relationship
-
Moorman, C., Deshpandé, R. and Zaltman, G. (1993), "Factors affecting trust in market research relationship" in Journal of Marketing, Vol. 57, No. 1, pp. 81-101.
-
(1993)
Journal of Marketing
, vol.57
, Issue.1
, pp. 81-101
-
-
Moorman, C.1
Deshpandé, R.2
Zaltman, G.3
-
88
-
-
33744807049
-
The role of product/service experience in the satisfaction formation process: A test of moderation
-
Morgan, M.J., Attaway, J.A. and Griffin, M. (1996), "The role of product/service experience in the satisfaction formation process: a test of moderation" in Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, Vol. 9, pp. 104-14.
-
(1996)
Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior
, vol.9
, pp. 104-114
-
-
Morgan, M.J.1
Attaway, J.A.2
Griffin, M.3
-
89
-
-
21344475322
-
The commitment-trust theory of relationship marketing
-
July
-
Morgan, R. and Hunt, S. (1994), "The commitment-trust theory of relationship marketing" in Journal of Marketing, Vol. 58, July, pp. 20-38.
-
(1994)
Journal of Marketing
, vol.58
, pp. 20-38
-
-
Morgan, R.1
Hunt, S.2
-
90
-
-
21144461169
-
Using segmentation to improve sales forecasts based on purchase intent: Which intenders actually buy
-
Morwitz, V.G. and Schmittlein, D. (1992), "Using segmentation to improve sales forecasts based on purchase intent: which intenders actually buy" in Journal of Marketing Research, Vol. 29, No. 4, pp. 391-405.
-
(1992)
Journal of Marketing Research
, vol.29
, Issue.4
, pp. 391-405
-
-
Morwitz, V.G.1
Schmittlein, D.2
-
91
-
-
0031236457
-
Perceptions of affordability: Their role in predicting purchase intent and purchase
-
Notani, A.I. (1997), "Perceptions of affordability: their role in predicting purchase intent and purchase" in Journal of Economic Psychology, Vol. 18, No. 5, pp. 525-46.
-
(1997)
Journal of Economic Psychology
, vol.18
, Issue.5
, pp. 525-546
-
-
Notani, A.I.1
-
92
-
-
58149410123
-
Effect of expectation and disconfirmation on post-exposure product evaluations: An alternative interpretation
-
August
-
Oliver, R.L. (1977), "Effect of expectation and disconfirmation on post-exposure product evaluations: an alternative interpretation" in Journal of Applied Psychology, Vol. 62, August, pp. 480-6.
-
(1977)
Journal of Applied Psychology
, vol.62
, pp. 480-486
-
-
Oliver, R.L.1
-
93
-
-
0000396442
-
A cognitive model of the antecedents and consequences of satisfaction decisions
-
September
-
Oliver, R.L. (1980), "A cognitive model of the antecedents and consequences of satisfaction decisions" in Journal of Marketing Research, Vol. 17, September, pp. 460-9.
-
(1980)
Journal of Marketing Research
, vol.17
, pp. 460-469
-
-
Oliver, R.L.1
-
94
-
-
28044436005
-
Loyalty and profit: Long-term effect of satisfaction
-
Oliver, R. (Ed.), McGraw-Hill, New York, NY
-
Oliver, R.L. (1997), "Loyalty and profit: long-term effect of satisfaction" Oliver, R. (Ed.), Satisfaction: A Behavioral Perspective on the Consumer, McGraw-Hill, New York, NY.
-
(1997)
Satisfaction: A Behavioral Perspective on the Consumer
-
-
Oliver, R.L.1
-
95
-
-
0033439536
-
Whence consumer loyalty?
-
Oliver, R.L. (1999), "Whence consumer loyalty?" in Journal of Marketing, Vol. 63, pp. 33-44.
-
(1999)
Journal of Marketing
, vol.63
, pp. 33-44
-
-
Oliver, R.L.1
-
96
-
-
0002852072
-
Consumer perceptions of interpersonal equity and satisfaction in transactions: A field survey approach
-
Oliver, R.L. and Swan, J.E. (1989), "Consumer perceptions of interpersonal equity and satisfaction in transactions: a field survey approach" in Journal of Marketing, Vol. 53, No. 2, pp. 21-35.
-
(1989)
Journal of Marketing
, vol.53
, Issue.2
, pp. 21-35
-
-
Oliver, R.L.1
Swan, J.E.2
-
97
-
-
0037783361
-
The comparative evaluation and the relationship between quality, satisfaction, and repurchase loyalty
-
Olsen, S.O. (2002), "The comparative evaluation and the relationship between quality, satisfaction, and repurchase loyalty" in Journal of the Academy of Marketing Science, Vol. 30, No. 3, pp. 240-9.
-
(2002)
Journal of the Academy of Marketing Science
, vol.30
, Issue.3
, pp. 240-249
-
-
Olsen, S.O.1
-
98
-
-
14544269406
-
Consequences of ambivalence on satisfaction and loyalty
-
Olsen, S.O., Wilcox, J. and Olsson, U. (2005), "Consequences of ambivalence on satisfaction and loyalty" in Psychology & Marketing, Vol. 22, No. 3, pp. 247-69.
-
(2005)
Psychology & Marketing
, vol.22
, Issue.3
, pp. 247-269
-
-
Olsen, S.O.1
Wilcox, J.2
Olsson, U.3
-
99
-
-
0001312089
-
SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality
-
Spring
-
Parasuraman, A., Zeithaml, V.A. and Berry, L.L. (1988), "SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality" in Journal of Retailing, Vol. 64, 1, Spring, pp. 12-40.
-
(1988)
Journal of Retailing
, vol.64
, Issue.1
, pp. 12-40
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
100
-
-
0000868057
-
Familiarity and its impact on consumer biases and heuristics
-
Park, C.W. and Lessing, P. (1981), "Familiarity and its impact on consumer biases and heuristics" in Journal of Consumer Research, Vol. 8, pp. 233-40.
-
(1981)
Journal of Consumer Research
, vol.8
, pp. 233-240
-
-
Park, C.W.1
Lessing, P.2
-
101
-
-
84986081965
-
Product involvement/brand loyalty: Is there a link?
-
Quester, P. and Lim, A.L. (2003), "Product involvement/brand loyalty: is there a link?" in Journal of Product & Brand Management, Vol. 12, No. 1, pp. 22-38.
-
(2003)
Journal of Product & Brand Management
, vol.12
, Issue.1
, pp. 22-38
-
-
Quester, P.1
Lim, A.L.2
-
102
-
-
0003821850
-
-
Harvard Business School Press, Boston, MA
-
Reichheld, F.F. (1996), The Loyalty Effect, Harvard Business School Press, Boston, MA.
-
(1996)
The Loyalty Effect
-
-
Reichheld, F.F.1
-
103
-
-
0030160465
-
Household store brand proneness: A framework
-
Richardson, P., Jain, A. and Dick, A. (1996), "Household store brand proneness: a framework" in Journal of Retailing, Vol. 72, No. 2, pp. 159-85.
-
(1996)
Journal of Retailing
, vol.72
, Issue.2
, pp. 159-185
-
-
Richardson, P.1
Jain, A.2
Dick, A.3
-
104
-
-
29144454646
-
The four Cs of customer loyalty
-
Rowley, J. (2005), "The four Cs of customer loyalty" in Marketing Intelligence & Planning, Vol. 23, No. 6, pp. 574-81.
-
(2005)
Marketing Intelligence & Planning
, vol.23
, Issue.6
, pp. 574-581
-
-
Rowley, J.1
-
105
-
-
84986015060
-
Customers' perspectives of the organic olive oil of Greece: A satisfaction evaluation approach
-
4
-
Sandalidou, E., Baourakis, G. and Siskos, Y. (2002), "Customers' perspectives of the organic olive oil of Greece: a satisfaction evaluation approach" in British Food Journal, Vol. 104, Nos 2/3/4, pp. 391-406.
-
(2002)
British Food Journal
, vol.104
, Issue.2-3
, pp. 391-406
-
-
Sandalidou, E.1
Baourakis, G.2
Siskos, Y.3
-
106
-
-
84986166203
-
Attitude and satisfaction in a traditional food product
-
Sanzo, M.J., Del Río, A.B., Iglesias, V. and Vázquez, R. (2003a), "Attitude and satisfaction in a traditional food product" in British Food Journal, Vol. 105, No. 11, pp. 771-90.
-
(2003)
British Food Journal
, vol.105
, Issue.11
, pp. 771-790
-
-
Sanzo, M.J.1
del Río, A.B.2
Iglesias, V.3
Vázquez, R.4
-
107
-
-
0038239695
-
The effect of market orientation on buyer-seller relationship satisfaction
-
Sanzo, M.J., Santos, M., Vázquez, R. and Álvarez, L. (2003b), "The effect of market orientation on buyer-seller relationship satisfaction" in Industrial Marketing Management, Vol. 32, No. 4, pp. 327-45.
-
(2003)
Industrial Marketing Management
, vol.32
, Issue.4
, pp. 327-345
-
-
Sanzo, M.J.1
Santos, M.2
Vázquez, R.3
Álvarez, L.4
-
108
-
-
27144469564
-
Do satisfied customers buy more? Examining moderating influences in a retailing context
-
Seiders, K., Voss, G.B., Grewal, D. and Godfrey, A.L. (2005), "Do satisfied customers buy more? Examining moderating influences in a retailing context" in Journal of Marketing, Vol. 69, No. 4, pp. 26-43.
-
(2005)
Journal of Marketing
, vol.69
, Issue.4
, pp. 26-43
-
-
Seiders, K.1
Voss, G.B.2
Grewal, D.3
Godfrey, A.L.4
-
109
-
-
84992955237
-
Antecedents and consequences of trust and satisfaction in buyer-seller relationships
-
Selnes, F. (1998), "Antecedents and consequences of trust and satisfaction in buyer-seller relationships" in European Journal of Marketing, Vol. 32, Nos 3/4, pp. 305-22.
-
(1998)
European Journal of Marketing
, vol.32
, Issue.3-4
, pp. 305-322
-
-
Selnes, F.1
-
110
-
-
24744449380
-
Buyer behavior and procedural fairness in pricing: Exploring the moderating role of product familiarity
-
Shehryar, O. and Hunt, D.M. (2005), "Buyer behavior and procedural fairness in pricing: exploring the moderating role of product familiarity" in Journal of Product & Brand Management, Vol. 14, No. 4, pp. 271-6.
-
(2005)
Journal of Product & Brand Management
, vol.14
, Issue.4
, pp. 271-276
-
-
Shehryar, O.1
Hunt, D.M.2
-
111
-
-
0036108668
-
Regulation of biotechnology: Will we ever 'freely' trade GMOs?
-
Sheldon, I.M. (2002), "Regulation of biotechnology: will we ever 'freely' trade GMOs?" in European Review of Agricultural Economics, Vol. 29, No. 1, pp. 155-76.
-
(2002)
European Review of Agricultural Economics
, vol.29
, Issue.1
, pp. 155-176
-
-
Sheldon, I.M.1
-
112
-
-
0032343447
-
Is a company known by the company it keeps? Assessing the spillover effects of brand alliances on consumer brand attitudes
-
Simonin, B.L. and Ruth, J.A. (1998), "Is a company known by the company it keeps? Assessing the spillover effects of brand alliances on consumer brand attitudes" in Journal of Marketing Research, XXXV, pp. 30-42.
-
(1998)
Journal of Marketing Research
, vol.XXXV
, pp. 30-42
-
-
Simonin, B.L.1
Ruth, J.A.2
-
113
-
-
84986064573
-
An examination of the relationship between service quality, customer satisfaction, and store loyalty
-
Sivadas, E. and Baker-Prewitt, J.L. (2000), "An examination of the relationship between service quality, customer satisfaction, and store loyalty" in International Journal of Retail & Distribution Management, Vol. 28, No. 2, pp. 73-82.
-
(2000)
International Journal of Retail & Distribution Management
, vol.28
, Issue.2
, pp. 73-82
-
-
Sivadas, E.1
Baker-Prewitt, J.L.2
-
114
-
-
0036384394
-
Customer familiarity and its effects on satisfaction and behavioral intentions
-
Söderlund, M. (2002), "Customer familiarity and its effects on satisfaction and behavioral intentions" in Psychology & Marketing, Vol. 19, No. 10, pp. 861-79.
-
(2002)
Psychology & Marketing
, vol.19
, Issue.10
, pp. 861-879
-
-
Söderlund, M.1
-
115
-
-
0004323154
-
-
McGraw-Hill, New York, NY
-
Staton, W.J., Etzel, M.J. and Walker, B.J. (1994), Fundamentals of Marketing, McGraw-Hill, New York, NY.
-
(1994)
Fundamentals of Marketing
-
-
Staton, W.J.1
Etzel, M.J.2
Walker, B.J.3
-
116
-
-
0001714071
-
The use of LISREL in validating marketing constructs
-
Steenkamp, J.B. and Van Trijp, H.C. (1991), "The use of LISREL in validating marketing constructs" in International Journal of Research in Marketing, Vol. 8, No. 4, pp. 283-99.
-
(1991)
International Journal of Research in Marketing
, vol.8
, Issue.4
, pp. 283-299
-
-
Steenkamp, J.B.1
van Trijp, H.C.2
-
117
-
-
33746326443
-
How country characteristics affect the perceived value of web sites
-
Steenkamp, J-B.E.M. and Geyskens, I. (2006), "How country characteristics affect the perceived value of web sites" in Journal of Marketing, Vol. 70, No. 3, pp. 136-50.
-
(2006)
Journal of Marketing
, vol.70
, Issue.3
, pp. 136-150
-
-
Steenkamp, J-B.E.M.1
Geyskens, I.2
-
118
-
-
84993027242
-
The importance of brand equity to customer loyalty
-
Taylor, S.A., Celuch, K. and Goodwin, S. (2004), "The importance of brand equity to customer loyalty" in Journal of Product & Brand Management, Vol. 13, No. 4, pp. 217-27.
-
(2004)
Journal of Product & Brand Management
, vol.13
, Issue.4
, pp. 217-227
-
-
Taylor, S.A.1
Celuch, K.2
Goodwin, S.3
-
119
-
-
33845492759
-
The role of perceived product quality and overall satisfaction on purchase intentions
-
Tsiotsou, R. (2006), "The role of perceived product quality and overall satisfaction on purchase intentions" in International Journal of Consumer Studies, Vol. 30, No. 2, pp. 207-17.
-
(2006)
International Journal of Consumer Studies
, vol.30
, Issue.2
, pp. 207-217
-
-
Tsiotsou, R.1
-
120
-
-
0033228145
-
Beliefs, attitude and behaviour towards fresh meat consumption in Belgium: Empirical evidence from a consumer survey
-
Verbeke, W. and Viane, J. (1999), "Beliefs, attitude and behaviour towards fresh meat consumption in Belgium: empirical evidence from a consumer survey" in Food Quality of Preference, Vol. 10, No. 6, pp. 437-45.
-
(1999)
Food Quality of Preference
, vol.10
, Issue.6
, pp. 437-445
-
-
Verbeke, W.1
Viane, J.2
-
121
-
-
0242381929
-
Understanding the effect of customer relationship management efforts on customer retention and customer share development
-
October
-
Verhoef, P.C. (2003), "Understanding the effect of customer relationship management efforts on customer retention and customer share development" in Journal of Marketing, Vol. 67, October, pp. 30-45.
-
(2003)
Journal of Marketing
, vol.67
, pp. 30-45
-
-
Verhoef, P.C.1
-
122
-
-
0000922949
-
Product/consumption-based affective responses and post-purchase processes
-
Westbrook, R.A. (1987), "Product/consumption-based affective responses and post-purchase processes" in Journal of Marketing Research, Vol. 24, pp. 258-70.
-
(1987)
Journal of Marketing Research
, vol.24
, pp. 258-270
-
-
Westbrook, R.A.1
-
123
-
-
0002815002
-
The dimensionality of consumption emotion patterns and consumer satisfaction
-
Westbrook, R.A. and Oliver, R.L. (1991), "The dimensionality of consumption emotion patterns and consumer satisfaction" in Journal of Consumer Research, Vol. 18, No. 1, pp. 84-91.
-
(1991)
Journal of Consumer Research
, vol.18
, Issue.1
, pp. 84-91
-
-
Westbrook, R.A.1
Oliver, R.L.2
-
124
-
-
85008389827
-
An empirical study of the impact of consumer-perceived risk on purchase likelihood: A modelling approach
-
Yeung, R.M.W. and Morris, J. (2006), "An empirical study of the impact of consumer-perceived risk on purchase likelihood: a modelling approach" in International Journal of Consumer Studies, Vol. 30, No. 3, pp. 294-305.
-
(2006)
International Journal of Consumer Studies
, vol.30
, Issue.3
, pp. 294-305
-
-
Yeung, R.M.W.1
Morris, J.2
-
125
-
-
0002472115
-
A critical review of consumer satisfaction
-
Zeithaml, V.A. (Ed.), American Marketing Association, Chicago, IL
-
Yi, Y. (1990), "A critical review of consumer satisfaction" in Zeithaml, V.A. (Ed.), Review of Marketing, American Marketing Association, Chicago, IL, pp. 68-123.
-
(1990)
Review of Marketing
, pp. 68-123
-
-
Yi, Y.1
-
126
-
-
2442538190
-
What influences the relationship between customer satisfaction and repurchase intention? Investigating the effects of adjusted expectations and customer loyalty
-
Yi, Y. and La, S. (2004), "What influences the relationship between customer satisfaction and repurchase intention? Investigating the effects of adjusted expectations and customer loyalty" in Psychology & Marketing, Vol. 21, No. 5, pp. 351-73.
-
(2004)
Psychology & Marketing
, vol.21
, Issue.5
, pp. 351-373
-
-
Yi, Y.1
La, S.2
-
127
-
-
0040442305
-
An empirical validation of a loyalty model based on expectation disconfirmation
-
Yoon, S. and Kim, J. (2000), "An empirical validation of a loyalty model based on expectation disconfirmation" in Journal of Consumer Marketing, Vol. 17, No. 2, pp. 120-6.
-
(2000)
Journal of Consumer Marketing
, vol.17
, Issue.2
, pp. 120-126
-
-
Yoon, S.1
Kim, J.2
-
128
-
-
0034178772
-
The importance of intrinsic and extrinsic cues to expected and experienced quality: An empirical application for beef
-
Bello, L. and Calvo, D. (2000), "The importance of intrinsic and extrinsic cues to expected and experienced quality: an empirical application for beef" in Food Quality and Preference, Vol. 11, No. 3, pp. 229-38.
-
(2000)
Food Quality and Preference
, vol.11
, Issue.3
, pp. 229-238
-
-
Bello, L.1
Calvo, D.2
-
129
-
-
0002381637
-
Measuring service quality: A re-examination and extension
-
July
-
Cronin, J.J. and Taylor, S.A. (1992), "Measuring service quality: a re-examination and extension" in Journal of Marketing, Vol. 56, 3, July, pp. 55-68.
-
(1992)
Journal of Marketing
, vol.56
, Issue.3
, pp. 55-68
-
-
Cronin, J.J.1
Taylor, S.A.2
-
130
-
-
3042693345
-
The four levels of loyalty and the pivotal role of trust: A study of online service dynamics
-
Harris, L.C. and Goode, M.M. (2004), "The four levels of loyalty and the pivotal role of trust: a study of online service dynamics" in Journal of Retailing, Vol. 80, No. 2, pp. 139-58.
-
(2004)
Journal of Retailing
, vol.80
, Issue.2
, pp. 139-158
-
-
Harris, L.C.1
Goode, M.M.2
|