Customer satisfaction in industrial markets: Dimensional and multiple role issues

Journal of Business Research

Volumn 52, Issue 1, 2001, Pages 15-33

  Homburg, Christian ^a   Rudolph, Bettina ^b  

^a Urologische Klinik   (Germany)

^b DEUTSCHE TELEKOM LABORATORIES   (Germany)

Author keywords

Customer satisfaction; Dimensional role issues; Industrial markets

Indexed keywords

EID: 0013151749     PISSN: 01482963     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0148-2963(99)00101-0     Document Type: Article

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