Customer satisfaction measurement: Comparing four methods of attribute categorisations

Service Industries Journal

Volumn 24, Issue 4, 2004, Pages 67-82

  Bartikowski, Boris ^a   Llosa, Sylvie ^b  

^a KEDGE BUSINESS SCHOOL   (France)

^b CEROG   (France)

Author keywords

[No Author keywords available]

Indexed keywords

ATTITUDINAL SURVEY; MEASUREMENT METHOD; METHODOLOGY;

EID: 5444245502     PISSN: 02642069     EISSN: None     Source Type: Journal    
DOI: 10.1080/0264206042000275190     Document Type: Article

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